Remove licenses from your Office 365 for business subscription

You can't remove a license from a subscription if it's assigned to a user. If you want to remove a license that is currently assigned to someone, you'll need to remove the license from the user before you can remove the license from the subscription.

  1. In the Admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    If you're using Office 365 Germany, go to this Subscriptions page.

    If you're using Office 365 operated by 21Vianet, go to this Subscriptions page.

  2. On the Subscriptions page, choose the subscription that you want to remove licenses from, then choose Add/Remove licenses.

    What if I don't see the Add/Remove licenses link?

  3. In the Total licenses box, enter the total number of licenses that you need for this subscription and then select Submit. For example, if you have 110 licenses and you want to remove 5 of them, enter 105.

The Total licenses box, and the New monthly cost, showing the new total.

Total licenses box and the Submit button.

This section describes the reasons why the Add/Remove licenses link might not be available, and what you can do about it.

A credit check is pending

If a credit check is pending, you'll see a "Pending credit check" message, and you won't be able to remove licenses until the credit check is completed. If a credit check is pending, check back later to see if the credit check has completed. Credit checks typically take up to two working days to complete.

After the credit check is complete, you should see the Add/Remove licenses link in the Users section. If so, go to Remove licenses from your Office 365 for business subscription.

You activated the subscription using a product key

If the subscription was purchased and activated using a 25-character product key product key, you'll see the text "Prepaid". If your subscription was prepaid using a product key, you can't remove licenses because they have already been paid for. However, you can remove the extra licenses when you renew the subscription.

You bought your subscription through a partner

If the subscription was purchased via a partner, you'll see the Volume Licensing Service Center (VLSC) link. If your licenses were purchased via a partner then you can't remove user licenses because they have already been prepaid.

What you need to know about removing licenses from users in Office 365 for business

Articles about managing licenses for your subscription

Cancel your subscription