Switch to a different Office 365 for business plan

  • 2 minutes to read
  • Contributors
    • Cern McAtee
    • Peter Baumgartner
    • Varun Sethi
    • Susan Potter

When your business changes, or you need more features, you can switch plans.

The easiest way to switch plans is to use the Switch plans button in the Admin center. However, using the Switch plans button isn't supported in all situations. In some cases, you might be able to switch plans manually.

Need something else?

Use the Switch plans button

When you use the Switch plans button, you're led through the process of buying a new plan that you can switch your current plan to, all users are automatically assigned licenses in the new plan, and your old plan is canceled for you.

  1. In the Admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    If you're using Office 365 Germany, go to this Subscriptions page.

    If you're using Office 365 operated by 21Vianet, go to this Subscriptions page.

  2. Choose Switch plans to view the list of new plans that are available.

    The Switch plans button isn't there | I don't see the plan I want

  3. Choose a plan to see the new total cost per month. Be sure to read the key information, then choose Next to check out.

    Help me choose a new plan.

  4. Select Chat now on the Checkout page if you need help.

    When you finish checkout, Office 365 takes a few minutes to finalize the switch. You can start using your new subscription right away.

The Switch plans button isn't there

If the Switch plans button isn't available, you can try to switch plans manually or call Support. For more information, see Why can't I switch plans?

Here's why this can happen:

  • You're using more than one Office 365 plan. You can only use the Switch plans button if all users subscribe to the same plan.

  • You're already using Office 365 Enterprise E5, so you already have all the functionality available in Office 365.

I don't see the plan I want

When you use the Switch plans button, the plans that you can switch to are displayed based on the services in your current plan. You can only use the Switch plans button to switch to a plan that has the same data-related services, or to a higher version. This ensures that users don't lose data related to those services during the switch.

To compare plans before switching, see the Office 365 for business product comparison page. For technical specifications, see Office 365 Service Descriptions.

If you want to switch to a plan with fewer services, you can switch plans manually, or Call Microsoft Support for help.

Why some switches take longer

Credit checks when switching plans: If you pay by invoice, or reach a certain level of cost, a credit check might be required. A credit check can take up to two business days. Users will have full access to their current plan until you switch them to the new one.

Verification of non-profit status: It normally takes 30 days to complete the verification process for your non-profit status. If it has been more than 30 days, please contact support.

Call support to help you switch plans

Phone Call support