Fix Outlook and Office 365 issues with Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app can help you identify and fix several issues for the following apps and services.

  • Office setup

  • Outlook

  • Outlook for Mac 2016 or Outlook for Mac 2011

  • Mobile devices

  • Outlook on the web for business

  • Microsoft Dynamics CRM Online

  • Exchange Online

  • OneDrive for Business

The following video shows how to use Support and Recovery Assistant to run diagnostic tests.

Create an Outlook Profile

To create or re-create your Outlook profile, install and run the Office 365 Support and Recovery Assistant.

  1. Log in with your Office 365 credentials.

  2. Choose Outlook.

  3. Choose I need help setting up my Office 365 email in Outlook.

The Support and Recovery Assistant will run some checks, and when you're ready will create an Outlook profile with your email address.

Download and start Support and Recovery Assistant

  1. Go to the Support and Recovery Assistant for Office 365 download page.

  2. Click Download now.

  3. Run the installation program.

  4. After installation, Support and Recovery Assistant will start automatically.

Use Support and Recovery Assistant

  1. Choose I agree to accept the license agreement.

  2. Select the app you want to get help with, and choose Next.

  3. Select the support topic that best describes your issue, and then choose Next.

  4. Sign in with your work or school account.

  5. Wait for the series of tests to finish.

  6. Review the test results, and do one of the following.

  • If the application succeeds in fixing your problem, follow the prompts and close the tool.

  • If the tests fail, the application will let you know the reason and suggest other solutions.

  1. After the app has finished, leave feedback, and close the app.

What if I'm still having problems?

If Support and Recovery Assistant for Office 365 can't fix your problem for you, we'll provide suggestions for next steps and help you get in touch with support.

How do I use Support and Recovery Assistant with my mobile device, Outlook for Mac 2016, or Outlook for Mac 2011?

Support and Recovery Assistant can run diagnostics and fix problems with Office 365 accounts that access the service through a mobile device or a Mac. However, to use the app to run diagnostics, you need to download and run it on a PC.