Archive third-party data in Office 365

Office 365 lets administrators import and archive third-party data from social media platforms, instant messaging platforms, and document collaboration platforms, to mailboxes in your Office 365 organization. Examples of third-party data sources that you can import to Office 365 include the following services:

  • Social – Facebook, LinkedIn, Twitter, and Yammer

  • Instant messaging – Yahoo Messenger, GoogleTalk, and Cisco Jabber

  • Document collaboration – Box and DropBox

  • Vertical industries – Customer Relationship Management (such as Salesforce Chatter) and Financial Services (such as Bloomberg and Thomson Reuters)

  • SMS/text messaging – BlackBerry

After third-party data is imported, you can apply Office 365 compliance features – such as Litigation Hold, eDiscovery, In-Place Archiving, Auditing, Supervision, and Office 365 retention policies – to this data. For example, when a mailbox is placed on Litigation Hold, third-party data is preserved. You can search third-party data by using Microsoft eDiscovery tools. Or you can apply archiving and retention policies to third-party data just like you can for Microsoft data. In short, archiving third-party data in Office 365 can help your organization stay compliant with government and regulatory policies.

There are two ways to import and archive third-party data in Office 365:

  • Use a third-party data connector in the Security & Compliance Center – Use a custom data connector that's available in the Security & Compliance Center in Office 365. After you set up and configure the connector, it connects to the third-party data source, converts the content of an item to an email message format, and then imports the item to a mailbox in Office 365. Currently, you can implement connectors to import and archive data from Facebook Business pages, corporate Twitter accounts, Instant Bloomberg, and LinkedIn. For the step-by-step instructions to set up a connector, see:

  • Work with a Microsoft partner – Your organization works with a Microsoft Partner who will provide a custom connector that will be configured to extract items from the third-party data source on a regular basis and then connect to the Microsoft cloud by a third-party API and import those items to Office 365. The partner connector also converts the content of an item from the third-party data source to an email message and then imports them to a mailbox in Office 365. For a list of partners that you can work with and the step-by-step process for this method, see Work with a partner to archive third-party data in Office 365.