Help and training
Microsoft Office 365 provides the following help and training resources.
Online help
Help articles and videos are available from any inline help link in the service, including the help icon in the top navigation bar of the Office 365 portal and Microsoft 365 admin center. You can also search all Office 365 help on https://office.microsoft.com.
Training
Training is available through videos, webinars, and classes leading to certification. For more information, see:
Community
Note
Community resources apply to worldwide versions of Office 365. If you are using Office 365 operated by 21Vianet, you can use WeChat. See Get technical, billing, and subscription support for Office 365 operated by 21Vianet and scroll to the bottom of the page for a QR code.
The Office 365 Community is a single destination for self-help support information. It has the latest information to help customers find answers to a variety of technical, billing, and service questions through support forums, wikis, and blogs. The support forums are staffed and moderated by Microsoft Support agents.
From the Office 365 Community home page, customers can access the following resources:
Forums Forums are intended to provide community participants with an online destination where they can post technical support questions and discuss topics related to the Office 365 services. Here are the forums that are available:
Deploy Office 365
Directory integration services
Domains in Office 365
Downloads
Email and calendar
IM, meetings and conferencing
Manage Office 365
Manage projects
Mobile access
Office 365 for Mac
Office apps
Sites and document sharing
Trust Center documents
Upgrade to Office 365
Yammer
Wikis Wikis include wiki pages created by Microsoft employees and authenticated community members. This collaborative site encompasses the latest collective content about specific Office 365 technical scenarios. Each individual wiki page typically includes links to websites, webcasts, troubleshooting videos, FAQ pages, documents, and downloads about that specific technical scenario. Historical tracking of every revision date and author alias is provided along with the ability to compare versions.
Blogs The Office 365 Technical Blog is a good resource for obtaining current information about Office 365 online services and for learning about the benefits of Office 365 features and functions. Topics include product insights, new product announcements, customer interviews, and a guest blog series.
For more information, visit the Office 365 community.
Manage Office 365 guidance
IT professionals of large organizations can visit the Manage Office 365 documentation home page. This page provides links to complex deployment guidance intended for large organizations.
For more information, visit Manage Office 365.
Other self-help resources
In addition to the Office 365 Community and online help, Office 365 includes the following self-help resources:
Troubleshooting tool for Office 365 After answering a series of short questions about your issue, the Troubleshooting tool for Office 365 suggests helpful tools and information based on your answers. To use the tool, go to the Troubleshooting tool for Office 365 page of the Office 365 Community.
Technical support videos English language-only instructional troubleshooting videos have been developed based on the most commonly asked questions from customers. There are more than 35 individual videos and more coming every week. Topics range from an overview of the BlackBerry® Administration Center to activating and migrating directory synchronization. To view these videos, go to the Office 365 Community site and search for videos. Customers are encouraged to submit a request for a video through the community portal. Customers can also navigate to the Office 365 YouTube and Showcase channels.
Social media Following Office 365 on Facebook, Twitter, and LinkedIn provides a way for customers and partners to become more educated about Office 365. This fast and easy way of learning about Office 365 allows customers to listen to what others are saying and be able to add their own comments and tweets. Microsoft support professionals monitor the Microsoft-related Facebook and Twitter activity to assist with any support-related inquiries. To find the most current Facebook feeds along with the most recent tweets, go to the bottom of the Office 365 Community homepage to hear the daily discussions among customers and partners.
If you are using Office 365 operated by 21Vianet, you can use WeChat. See Get technical, billing, and subscription support for Office 365 operated by 21Vianet and scroll to the bottom of the page for a QR code.
Languages
Help and training resources are available in the following languages.
| Language | Online Help Articles | Wikis and Blog | Forums | Tech Center | Troubleshooting Tool |
|---|---|---|---|---|---|
| Arabic |
No |
Yes |
No |
No |
No |
| Bulgarian |
Yes |
No |
No |
No |
No |
| Chinese-Simplified |
Yes |
Yes |
Yes |
Yes |
Yes |
| Chinese-Traditional |
Yes |
Yes |
Yes |
Yes |
Yes |
| Czech |
Yes |
No |
No |
No |
No |
| Danish |
Yes |
Yes |
No |
No |
No |
| Dutch |
Yes |
Yes |
No |
No |
No |
| Estonian |
Yes |
No |
No |
No |
No |
| Finnish |
Yes |
No |
No |
No |
No |
| French |
Yes |
Yes |
Yes |
Yes |
Yes |
| German |
Yes |
Yes |
Yes |
Yes |
Yes |
| Greek |
Yes |
No |
No |
No |
No |
| Hungarian |
Yes |
No |
No |
No |
No |
| Italian |
Yes |
Yes |
Yes |
Yes |
Yes |
| Japanese |
Yes |
Yes |
Yes |
Yes |
Yes |
| Korean |
Yes |
Yes |
Yes |
Yes |
Yes |
| Latvian |
Yes |
No |
No |
No |
No |
| Lithuanian |
Yes |
No |
No |
No |
No |
| Norwegian |
Yes |
Yes |
No |
No |
No |
| Polish |
Yes |
Yes |
Yes |
No |
Yes |
| Portuguese |
Yes |
No |
No |
No |
No |
| Portuguese-Brazil |
Yes |
Yes |
Yes |
Yes |
Yes |
| Romanian |
Yes |
No |
No |
No |
No |
| Russian |
Yes |
Yes |
Yes |
Yes |
Yes |
| Serbian |
Yes |
No |
No |
No |
No |
| Slovak |
Yes |
No |
No |
No |
No |
| Slovenian |
Yes |
No |
No |
No |
No |
| Spanish |
Yes |
Yes |
Yes |
Yes |
Yes |
| Swedish |
Yes |
Yes |
No |
No |
No |
| Thai |
Yes |
No |
No |
No |
No |
| Turkish |
Yes |
No |
No |
No |
No |
| Ukrainian |
Yes |
No |
No |
No |
No |
Feature availability
To view feature availability across plans, standalone options, and on-premises solutions, see Microsoft 365 and Office 365 platform service description.