Help and Training

  • 4 minutes to read
  • Contributors
    • Shari Kjerland
    • Denise Vangel-MSFT
    • Peter Baumgartner

Microsoft Office 365 provides the following help and training resources.

Online help

Help articles and videos are available from any inline help link in the service, including the help icon in the top navigation bar of the Office 365 portal and Microsoft 365 admin center. You can also search all Office 365 help on http://office.microsoft.com.

Training

Training is available through videos, webinars, and classes leading to certification. For more information, see:

Community

Note

Community resources apply to worldwide versions of Office 365. If you are using Office 365 operated by 21Vianet, you can use WeChat. See Get technical, billing, and subscription support for Office 365 operated by 21Vianet and scroll to the bottom of the page for a QR code.

The Office 365 Community is a single destination for self-help support information. It has the latest information to help customers find answers to a variety of technical, billing, and service questions through support forums, wikis, and blogs. The support forums are staffed and moderated by Microsoft Support agents.

From the Office 365 Community home page, customers can access the following resources:

  • Forums Forums are intended to provide community participants with an online destination where they can post technical support questions and discuss topics related to the Office 365 services. Here are the forums that are available:

    • Deploy Office 365

    • Directory integration services

    • Domains in Office 365

    • Downloads

    • Email and calendar

    • IM, meetings and conferencing

    • Manage Office 365

    • Manage projects

    • Mobile access

    • Office 365 for Mac

    • Office apps

    • Sites and document sharing

    • Trust Center documents

    • Upgrade to Office 365

    • Yammer

  • Wikis Wikis include wiki pages created by Microsoft employees and authenticated community members. This collaborative site encompasses the latest collective content about specific Office 365 technical scenarios. Each individual wiki page typically includes links to websites, webcasts, troubleshooting videos, FAQ pages, documents, and downloads about that specific technical scenario. Historical tracking of every revision date and author alias is provided along with the ability to compare versions.

  • Blogs The Office 365 Technical Blog is a good resource for obtaining current information about Office 365 online services and for learning about the benefits of Office 365 features and functions. Topics include product insights, new product announcements, customer interviews, and a guest blog series.

For more information, visit the Office 365 community.

Office 365 TechCenter

IT professionals of large organizations can visit the Office 365 TechCenter on TechNet. The Office 365 TechCenter provides complex deployment guidance intended for large organizations.

For more information, visit the Office 365 TechCenter.

Other self-help resources

In addition to the Office 365 Community, and online help, Office 365 includes the following self-help resources:

  • Troubleshooting tool for Office 365 After answering a series of short questions about your issue, the Troubleshooting tool for Office 365 suggests helpful tools and information based on your answers. To use the tool, go to the Troubleshooting tool for Office 365 page of the Office 365 Community.

  • Technical support videos English language-only instructional troubleshooting videos have been developed based on the most commonly asked questions from customers. There are more than 35 individual videos and more coming every week. Topics range from an overview of the BlackBerry® Administration Center to activating and migrating directory synchronization. To view these videos, go to the Office 365 Community site and search for videos. Customers are encouraged to submit a request for a video through the community portal. Customers can also navigate to the Office 365 YouTube and Showcase channels.

  • Social media Following Office 365 on Facebook, Twitter, and LinkedIn provides a way for customers and partners to become more educated about Office 365. This fast and easy way of learning about Office 365 allows customers to listen to what others are saying and be able to add their own comments and tweets. Microsoft support professionals monitor the Microsoft-related Facebook and Twitter activity to assist with any support-related inquiries. To find the most current Facebook feeds along with the most recent tweets, go to the bottom of the Office 365 Community homepage to hear the daily discussions among customers and partners.

    If you are using Office 365 operated by 21Vianet, you can use WeChat. See Get technical, billing, and subscription support for Office 365 operated by 21Vianet and scroll to the bottom of the page for a QR code.

Languages

Help and training resources are available in the following languages.

Language Online Help Articles Wikis and Blog Forums Tech Center Troubleshooting Tool
Arabic
No
Yes
No
No
No
Bulgarian
Yes
No
No
No
No
Chinese-Simplified
Yes
Yes
Yes
Yes
Yes
Chinese-Traditional
Yes
Yes
Yes
Yes
Yes
Czech
Yes
No
No
No
No
Danish
Yes
Yes
No
No
No
Dutch
Yes
Yes
No
No
No
Estonian
Yes
No
No
No
No
Finnish
Yes
No
No
No
No
French
Yes
Yes
Yes
Yes
Yes
German
Yes
Yes
Yes
Yes
Yes
Greek
Yes
No
No
No
No
Hungarian
Yes
No
No
No
No
Italian
Yes
Yes
Yes
Yes
Yes
Japanese
Yes
Yes
Yes
Yes
Yes
Korean
Yes
Yes
Yes
Yes
Yes
Latvian
Yes
No
No
No
No
Lithuanian
Yes
No
No
No
No
Norwegian
Yes
Yes
No
No
No
Polish
Yes
Yes
Yes
No
Yes
Portuguese
Yes
No
No
No
No
Portuguese-Brazil
Yes
Yes
Yes
Yes
Yes
Romanian
Yes
No
No
No
No
Russian
Yes
Yes
Yes
Yes
Yes
Serbian
Yes
No
No
No
No
Slovak
Yes
No
No
No
No
Slovenian
Yes
No
No
No
No
Spanish
Yes
Yes
Yes
Yes
Yes
Swedish
Yes
Yes
No
No
No
Thai
Yes
No
No
No
No
Turkish
Yes
No
No
No
No
Ukrainian
Yes
No
No
No
No

Feature availability

To view feature availability across Office 365 plans, standalone options, and on-premise solutions, see Office 365 Platform Service Description.