Service Level Agreement

Microsoft Online Services Level Agreement

We provide financial backing to our commitment to achieve and maintain the service levels for each service. If we do not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you might be eligible for a credit towards a portion of your monthly service fees. To learn more about our Service Level Agreements for the services, download the Service Level Agreement for Microsoft Online Services. For overview information about system uptimes, as well as security, privacy, and compliance information, see Transparent operations from Office 365.

Office 365 operated by 21Vianet

See the 21Vianet Service Level Agreement and the Online Services Standard Agreement for Office 365 operated by 21Vianet.

Note

Office 365 operated by 21Vianet is a service offered and operated only in China. This service is powered by technology that Microsoft has licensed to 21Vianet. For more information, see Learn about Office 365 operated by 21Vianet.

Feature availability

To view feature availability across Office 365 plans, see Office 365 Platform Service Description.