You can't connect to the Azure Information Protection service in Office 365

Note Microsoft Azure Information Protection was previously known as Microsoft Azure Rights Management.

Problem

You can't connect to the Microsoft Azure Information Protection service in Microsoft Office 365.

Cause

This issue occurs if one of the following conditions is true:

  • Azure Information Protection isn't enabled for your company.
  • The network is preventing you from connecting to the Azure Information Protection.

Solution

To fix this issue, follow these steps:

  1. Make sure that your company is enabled for Azure Information Protection. For more info about how to do this, go to the following Microsoft TechNet website:

    Azure Information Protection deployment roadmap

  2. Work with the network admin to make sure that the network meets the requirements for connecting to the Azure Information Protection. The requirements are as follows:

  • Incoming and outgoing connections to *.aadrm.com are enabled
  • Incoming and outgoing connections to .cloudapp.net (rmsoprod-b-rms*.cloudapp.net) are enabled
  • Port 443 is open

More Information

For more info about Azure Information Protection, go to the following Microsoft TechNet website:

Azure Information Protection Documentation

Still need help? Go to Microsoft Community.