"This feature has been disabled by your administrator" error in Office 2013

Symptoms

When you try to perform certain actions in Microsoft Office 2013 or Office 2016 applications, you receive the following error message:

This feature has been disabled by your administrator.

The actions that trigger this error message may include the following:

  • On the File menu, you click Account or Office Account, and then you click Sign In.
  • On the File menu, you click Share, and then you click Present Online.
  • On Microsoft SharePoint Server or in OneDrive for Business, you click Sync Now.

Cause

This issue occurs if one of the following registry values is configured as specified:

Note

The xx placeholder in the following registry entry is 15 for Office 2013 and 16 for Office 2016.

  • HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Common\Internet

    Name: UseOnlineContent

    Type: DWORD

    Value: 0

  • HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\xx.0\Common\Internet

    Name: UseOnlineContent

    Type: DWORD

    Value: 0

  • HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Common\SignIn

    Name: SignInOptions

    Type: DWORD

    Value: 3

  • HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\xx.0\Common\SignIn

    Name: SignInOptions

    Type: DWORD

    Value: 3

Resolution

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To resolve this issue, follow these steps to modify the registry:

  1. Exit Microsoft Outlook.
  2. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows:
  • Windows 8: Press Windows Key+R to open a Run dialog box. Then, type regedit.exe,and then press OK.
  • Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.
  1. In Registry Editor, locate and then click the following subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Common\Internet

    Note

    The xx placeholder is 15 for Office 2013 and 16 for Office 2016.

  2. Locate and then double-click the following value: UseOnlineContent.

  3. In the Value Data box, type 2, and then click OK.

  4. Locate and then click the following subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Common\SignIn

    Note

    The xx placeholder is 15 for Office 2013 and 16 for Office 2016.

  5. Locate and then double-click the following value: SignInOptions.

  6. In the Value Data box, type 0, and then click OK.

  7. Exit Registry Editor.

Note

If the UseOnlineContent or SignInOptions value is located under the Policies hive, it may have been created by Group Policy. In this situation, your administrator must modify the policy to change this setting.

More Information

The UseOnlineContent setting controls users' access to the Office online features. This setting can be configured by using the following values:

  • 0 = Do not allow Office to connect to the Internet. Office applications do not connect to the Internet to access online services or to download the latest online content from Office.com. Connected features of Office are disabled.
  • 2 = Allow Office to connect to the Internet. Office applications use online services and download the latest online content from Office.com when users’ computers are connected to the Internet. Connected features of Office are enabled. This option enforces the default configuration.

The SignInOptions setting controls whether users can provide credentials to Office by using either their Windows Live ID or the user ID that was assigned by their organization (Org ID) for accessing Office 365. This setting can be configured by using the following values:

  • 0 = Both IDs allowed
  • 1 = Microsoft Account only
  • 2 = Org ID only
  • 3 = Users cannot sign in by using either ID