2.2.6.14 LINEAGENTSESSIONENTRY

The LINEAGENTSESSIONENTRY packet describes an ACD agent session. The LINEAGENTSESSIONLIST packet can contain an array of LINEAGENTSESSIONENTRY packets.


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hAgentSession

hAgent

GroupID (16 bytes)

...

...

dwWorkingAddressID

hAgentSession (4 bytes): An HAGENTSESSION. The unique identifier for an agent session. It is the responsibility of the agent handler to generate and maintain the uniqueness of these identifiers.

hAgent (4 bytes): An unsigned 32-bit integer. The unique identifier for an agent. It is the responsibility of the agent handler to generate and maintain the uniqueness of these identifiers.

GroupID (16 bytes): An unsigned 32-bit integer. The UUID for an ACD group. It is the responsibility of the agent handler to generate and maintain the uniqueness of this identifier.

dwWorkingAddressID (4 bytes): An unsigned 32-bit integer. The address identifier on which the agent will receive calls for this session.