2.2.3.1.10 LINEAGENTSTATE_Constants

The LINEAGENTSTATE_Constants are bit-flag constants that describe the state of an agent on an address.

The following constants are present in TAPI versions 2.0, 2.1, 2.2, 3.0, and 3.1.

Constant/value	Description
LINEAGENTSTATE_LOGGEDOFF 0x00000001	No agent must be logged onto the address.
LINEAGENTSTATE_NOTREADY 0x00000002	The agent must be logged in but occupied with a task other than serving a call (such as on a break). No additional calls are routed to the agent.
LINEAGENTSTATE_READY 0x00000004	The agent is ready to accept calls.
LINEAGENTSTATE_BUSYACD 0x00000008	The agent must be busy handling a call that is routed from an ACD queue.
LINEAGENTSTATE_BUSYINCOMING 0x00000010	The agent must be busy handling an incoming call that was not transferred to the agent from an ACD queue to which the agent is logged in.
LINEAGENTSTATE_BUSYOUTBOUND 0x00000020	The agent must be busy handling an outgoing call, such as one routed from a predictive dialing queue.
LINEAGENTSTATE_BUSYOTHER 0x00000040	The agent must be busy handling another type of call, such as an outgoing personal call that must not be transferred to the agent by a predictive dialer. This value can also be used when the agent is known to be busy on a call but the type of call is unknown.
LINEAGENTSTATE_WORKINGAFTERCALL 0x00000080	The agent must have completed the preceding call but must still be occupied with work that is related to that call. The agent is not to receive additional calls.
LINEAGENTSTATE_UNKNOWN 0x00000100	The agent state must be currently unknown but can become known later. This state can be a transitional state when a line or address is first opened.
LINEAGENTSTATE_UNAVAIL 0x00000200	The agent state must be unknown and must never become known. In LINEAGENTSTATUS, this condition can also be represented by the dwState member being set to 0.