2.2.6.29 LINEQUEUEINFO
The LINEQUEUEINFO packet provides information about a queue on a line device. The GetQueueInfo function returns the LINEQUEUEINFO packet. This packet requires TAPI 3.0 version negotiation.
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dwTotalSize |
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dwNeededSize |
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dwUsedSize |
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dwMeasurementPeriod |
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dwTotalCallsQueued |
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dwCurrentCallsQueued |
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dwTotalCallsAbandoned |
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dwTotalCallsFlowedIn |
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dwTotalCallsFlowedOut |
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dwLongestEverWaitTime |
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dwCurrentLongestWaitTime |
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dwAverageWaitTime |
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dwFinalDisposition |
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dwTotalSize (4 bytes): An unsigned 32-bit integer. The total size, in bytes, allocated to this packet.
dwNeededSize (4 bytes): An unsigned 32-bit integer. The size, in bytes, needed to hold all the information requested.
dwUsedSize (4 bytes): An unsigned 32-bit integer. The size, in bytes, of the portion of this packet that contains useful information.
dwMeasurementPeriod (4 bytes): An unsigned 32-bit integer. The period, in seconds, for which the switch or implementation stores and calculates information. For example, dwTotalCallsAbandoned holds the number of abandoned calls; dwMeasurementPeriod would indicate if this value referenced the calls queued in an hour, day, or month.
dwTotalCallsQueued (4 bytes): An unsigned 32-bit integer. The total number of incoming calls for this queue during this measurement period.
dwCurrentCallsQueued (4 bytes): An unsigned 32-bit integer. The number of incoming calls currently waiting.
dwTotalCallsAbandoned (4 bytes): An unsigned 32-bit integer. The number of abandoned calls during this measurement period.
dwTotalCallsFlowedIn (4 bytes): An unsigned 32-bit integer. The total number of calls that flowed into this queue (passed down from another queue or ACD group) during this measurement period.
dwTotalCallsFlowedOut (4 bytes): An unsigned 32-bit integer. The total number of calls that flowed out of this queue (passed down to another queue or ACD group) during this measurement period.
dwLongestEverWaitTime (4 bytes): An unsigned 32-bit integer. The longest time, in seconds, any call has waited in the queue.
dwCurrentLongestWaitTime (4 bytes): An unsigned 32-bit integer. The longest time, in seconds, that a current call (still in the queue) has been waiting.
dwAverageWaitTime (4 bytes): An unsigned 32-bit integer. The average time, in seconds, that a call has waited in the queue.
dwFinalDisposition (4 bytes): An unsigned 32-bit integer. The final disposition of the queue.