Add licenses or more services to a customer's subscription

Appropriate roles: Global admin | User management admin | Admin agent | Sales agent | Helpdesk agent

If your customer needs more licenses than their current subscription provides, or a different version with additional services, you may be able to upgrade the subscription. For more information, see Switch to a different Microsoft 365 Apps for business plan.

Upgrades supported in the Cloud Solution Provider (CSP) program

The following upgrades are supported in the CSP program:

Offer Possible upgrades
Microsoft 365 Apps for business - Microsoft 365 Business Premium┬╣
- Microsoft 365 Apps for enterprise
- Office 365 Enterprise E3
- Office 365 Enterprise E5
Microsoft 365 Business Standard - Office 365 Enterprise E3
- Office 365 Enterprise E5
Microsoft 365 Business Basic - Microsoft 365 Business Standard┬╣
- Office 365 Enterprise E1
- Office 365 Enterprise E3
- Office 365 Enterprise E5

┬╣ Microsoft 365 Apps for business India and Microsoft 365 Business Basic India can be upgraded to Microsoft 365 Business Standard India, not to Microsoft 365 Business Standard.

Upgrades supported for new commerce subscriptions

Note

The new commerce experiences for license-based services include many new capabilities and are available to all Cloud Solution Provider (CSPs). For more information, see new commerce experiences overview.

Subscriptions can be upgraded if these conditions apply:

  • The subscription must be active (not suspended or canceled).

For more information about the impact on billing, see how to cancel a subscription and adding a new subscription in Common billing scenarios.

Conditions

Subscriptions can be upgraded if these conditions apply:

  • The subscription must be active (not suspended or canceled).

  • You must have delegated admin privileges for this customer and service. Learn how to Request delegated admin privileges.

  • The customer can't already have subscriptions that include the additional services.

  • The customer can't already have the subscriptions you are trying to upgrade them to.

It is possible, in the latter two cases that the customer may have purchased those subscriptions or services from another partner or another channel, and they won't be able to purchase them from you unless they cancel their existing ones first. For more information, see multi-channel.

For more information about the impact on billing, see how to cancel a subscription and adding a new subscription in Common billing scenarios.

Upgrade a subscription

  1. To see if a subscription is eligible for upgrading, choose your customer, then open their list of subscriptions.

  2. If the subscription can be upgraded, you will see an informational icon right after the subscription name. Hover over this icon, then select Upgrade now.

  3. Select the new offer, then choose Submit.

  4. There may be additional work to transition some user accounts for certain services. If so, the Partner Center provides a list of accounts and services that were affected. For help, see the knowledge base article Problems in reassigning licenses while you switch plans in Office 365.

Next steps