Add licenses or services to an existing subscription

Applies to

  • Partner Center

If your customer needs more seats than their current subscription provided, or a different version with additional services, you may be able to upgrade the subscription. For more details, see Switch to a different Office 365 for Business plan.

The following upgrades are supported in Cloud Solution Provider:

Offer Possible upgrades
Office 365 Business
  • Office 365 Business Premium¹
  • Office 365 ProPlus
  • Office 365 Enterprise E3
  • Office 365 Enterprise E5
Office 365 Business Premium
  • Office 365 Enterprise E3
  • Office 365 Enterprise E5
Office 365 Business Essentials
  • Office 365 Business Premium¹
  • Office 365 Enterprise E1
  • Office 365 Enterprise E3
  • Office 365 Enterprise E5

¹ Office 365 Business India and Office 365 Business Essentials India can be upgraded to Office 365 Business Premium India, not to Office 365 Business Premium.

Subscriptions can be upgraded if these conditions apply:

  • The subscription must be active (not suspended or cancelled).

  • You must have delegated admin privileges for this customer and service. Learn how to Request delegated admin privileges.

  • The customer can’t already have subscriptions that include the additional services.

  • The customer can’t already have the subscriptions you are trying to upgrade them to.

It is possible, in the latter two cases that the customer may have purchased those subscriptions or services from another partner or another channel, and they won’t be able to purchase them from you unless they cancel their existing ones first. For more information, see multi-channel.

For more information about the impact this will have on billing, see the details about cancelling a subscription and adding a new subscription in Common billing scenarios.

Upgrade a subscription

  1. To see if a subscription is eligible for upgrading, choose your customer, then open their list of subscriptions.
  2. If the subscription can be upgraded, you will see an informational icon right after the subscription name. Hover over this icon, then select Upgrade now.
  3. Select the new offer, then choose Submit.
  4. There may be additional work to transition some user accounts for certain services. If so, the Partner Center provides a list of accounts and services that were affected. For help, see the knowledge base article Problems in reassigning licenses while you switch plans in Office 365.