April 2020 announcements

This page details the announcements for Microsoft Partner Center for April 2020.

2020 announcements: January 2020 | February 2020 | March 2020 | April 2020 | May 2020


Updated promotions for Office 365

Categories

  • Date: 2020-04-30
  • Type: Capabilities

Summary

On May 4, 2020 (12:01am UTC), Microsoft will introduce new promotions for Office 365 E1 and Microsoft 365 Business Basic, replacing the current 6-month trial of Office 365 E1 for new customers.

Impacted audience

All partners transacting through the Cloud Solution Provider (CSP) program. This promotion is available for net new commercial customers only.

Details

As part of Microsoft's commitment to customers during these unprecedented times, a 6-month trial of Office 365 E1 was made available in CSP for new customers (see definition below). On May 4, 2020, Microsoft will introduce new discount promotions for Office 365 E1 and Microsoft 365 Business Basic to offer these products at no cost for the first 6 months of their monthly-billed annual subscription, for new customers.

These promotions will replace the current Office 365 E1 trial offer, and differ in the following ways:

  • Partners will transact annual Office 365 E1 or Microsoft 365 Business Basic SKUs leveraging a CSP Promo that applies a 100% discount for the first 6 months, rather than a unique 6-month trial SKU. Learn more about CSP promotions.
  • Ordering will be technically restricted to "new customers only", rather than the Office 365 E1 trial, which was restricted to new customers through written policy only.
  • For SMB customers, Microsoft 365 Business Basic will be included in this promotion. This ensures that partners can start customers with less than 300 seats in the right product family with Microsoft 365 for business. Customers currently licensed with the Office 365 E1 trial (available until May 4, 2020) will remain on their current plan – this change impacts net new customers only.

Definition of New customers

New customers eligible for this promotion are:

  1. Net new customer tenants
  2. Existing customers who don't have a currently paid or recently canceled (within the last 30 days) subscription in their tenant for any of the products defined in Microsoft Partner Frequently Asked Questions (FAQ) guide

Additional resources

Next steps

Please familiarize yourself with the above changes, the May 2020 price list, and share this information with all appropriate contacts in your organization.

Questions?

For any further question about these offers, please check your relevant Yammer communities and contact your representative in the Microsoft account team.


Azure Reservations New Customer Self-Serve Capability with Partner Permission

Categories

  • Date: 2020-04-29
  • Type: Capabilities
  • Status: Now Available
  • Learn more

Impacted audience

Partners in the Cloud Solution Provider program

Summary

Microsoft strives to provide flexibility and options to make it easier for customers to buy and consume products and services from both Microsoft and our partners.

As part of our continued commitment, we are introducing a new customer self-serve capability for Azure reservations that simplifies the customer purchase experience and further enhances the usage of Azure reservations through partners in CSP.

Azure reservations are a great way to buy Azure services at a discounted rate. With this new capability, partners have the choice to give customers permission to buy their own resources with agility within the existing Azure subscriptions that they have already purchased for their customers.

Here are some details on how the capability works:

  • Partners can choose to enable the capability at the individual customer account level and give purchase control to the customer.
  • By default, the capability is set to "off" and partner chooses to enable and grant customer permission.
  • Partners will be able to verify and manage the customer's purchase within Partner Center.
  • APIs can be used to enable customer permission at scale to automate the process.

Next steps

  1. Start to help your customers to buy their own Azure reservations using the new capability.
  2. Review the resources available in this collection that provide more information – including technical documentation, a partner experience walkthrough, and a customer experience walkthrough.

Microsoft reversed the CSP EUR price for Microsoft 365 E3.

Categories

  • Date: 2020-04-24
  • Type: Offers/Markets
  • Status: Now Available
  • Learn more

Summary

Microsoft fixed an error in the EUR pricing for Microsoft 365 (M365) E3 on April 1, 2020. However, on April 22, 2020, Microsoft reverted the price temporarily to help partners during these extraordinary circumstances.

Impacted audience

All partners transacting M365 E3 through the EUR price list in the Cloud Solution Provider program.

Details

Earlier in 2020 we discovered an error in the EUR pricing for Microsoft 365 E3 in CSP: the net price was lower than it should have been. We scheduled a system update to correct the price, amending the price point for the offer on April 1, 2020.

Although the pricing is in error, making the correction and increasing prices at this time isn't appropriate given the extraordinary circumstances. Therefore, we are temporarily returning to our previous, lower net pricing, effective April 22, 2020. All invoices will immediately reflect the previous lower pricing, whereas the price list will display the lower pricing from the May 2020 price list, for the foreseeable future.

Partners should not use the M365 E3 EUR pricing listed on the April 2020 price list; rather, please refer to the pricing listed on the March 2020 price list.

We appreciate all the great work that our partner community is doing during this unprecedented time.

Next steps

Share this information with all appropriate contacts in your organization.

Questions?

If you need support with your operations with Microsoft, please contact Support for questions, queries, or more information.


REMINDER: Activation of Security Safeguards for Partner Center Transactions in CSP

Categories

  • Date: 2020-04-23
  • Type: Capabilities
  • Status: Coming Soon
  • Learn more

Target partner audiences

  • All partners participating in the Cloud Solution Provider (CSP) program
  • All Control Panel Vendors (CPV)
  • All Advisor partners

Summary

Greater and ongoing security and privacy safeguards are among our top priorities, and we continue to help partners protect their customers and tenants. In 2019, we introduced mandatory security requirements. All partners participating in the Cloud Solution Provider program, Control Panel Vendors, and Advisors should implement the requirements to stay compliant.

Recently, we successfully completed activating security safeguards for admin-on-behalf-of (AOBO) capabilities for all partner tenants, protecting their businesses and customers from identity-theft related incidents.

To further help defend partners and customers, starting May 1, 2020, we will begin the activation of safeguards for Partner Center transactions in CSP. The activation of the additional security safeguards will mean that partners will be requested to use multi-factor authentication (MFA) for any transactions in CSP using Partner Center user experience or APIs, preventing unauthorized access and protecting their customers and tenants from security incidents related to identity theft. Learn more details here.

Next steps

  • If you haven't activated the recommended security requirements to protect your tenant and users, please do so immediately to stay compliant and avoid any business disruptions in managing customers or transacting in CSP. Partners who do not implement the security requirements may put their participation in the CSP program at risk.
  • Indirect providers must implement these security requirements for their own businesses and work with resellers to ensure they implement the requirements as well using this email template. We will also directly reach out to your resellers via email communications.
  • Visit the Partner Center security requirements status page to identify your progress and key actions to take. Work with your global admin to check the progress of your security requirements regularly for each of your tenants.
  • If you are using a Control Panel Vendor (CPV) solution, please consult with your CPV.

Additional resources

Review these resources to assist you with implementing the security requirements.

For additional assistance with technical issues, please submit a support ticket. Please forward this email to other individuals in your organization who may need to take action to implement these security requirements.

Thank you for your partnership and commitment to ensuring our ecosystem runs on trust.

Note

If you are using baseline policies and haven't transitioned to the security defaults policy or other MFA implementation options, please transition as soon as possible referencing the key resources here.

Change log

  • April 3, 2020: Original announcement.
  • April 23, 2020 Update: Microsoft will be directly reaching out to resellers via email.

Microsoft Customer Agreement Standard Amendments have moved

Categories

  • Date: 2020-04-21
  • Type: Capabilities
  • Status: Now Available

Impacted audience

  • All CSP partners.

Summary

Microsoft Customer Agreement Amendments previously available on the pricing and offers page in Partner Center have moved. The Amendments are now available for Partners to download from the Microsoft Customer Agreement support topic in Partner Center (via secure login only) and do not require prior Microsoft approval to be presented to customers. This includes the FSI Amendment and other standard Amendments to the Microsoft Customer Agreement.

Although the location has changed, the Amendments themselves have not changed.

Microsoft Customer Agreement Standard Amendments

  • WW (English) - Financial Services Amendment
  • Argentina (English) - Data Processing Amendment for Argentina
  • Argentina (Spanish) - Data Processing Amendment for Argentina
  • Germany (English) - Professional Secrecy Amendment for Germany
  • Germany (German) - Professional Secrecy Amendment for Germany
  • USA (English) - Microsoft Online Services HIPAA Business Associate Amendment

How can a partner access the Amendments? To access the Amendments, follow these steps:

  • Step 1: From the left-hand navigation, select Support and create a support request
  • Step 2: Type in "Microsoft Customer Agreement" to find the topic
  • Step 3: Select it, click "Review Solutions"
  • Step 4: Click on the amendment you need

Alternatively, sign into partner center and go to this URL.

Additional resources

For more information on the Microsoft Customer Agreement, visit the collection here.


Announcing Microsoft Defender Advanced Threat Protection (MDATP) for Servers offer available for CSP on April 1, 2020.

Categories

  • Date: 2020-04-17
  • Type: Offers/Markets
  • Status: Now Available

Summary

The Microsoft Defender ATP for Servers SKU will be available for CSP on April 1, 2020 priced at $5/OSE/month.

Impacted audience

This new SKU will be available for Microsoft Defender Advanced Threat Protection (ATP) customers with a minimum number of 50 licenses (MDATP, Win E5, M365 Security, M365 E5) who want Microsoft Defender ATP for server endpoint protection.

Details

Microsoft's offer for endpoint protection on servers (on-premises and in Azure) has been Azure Security Center Standard. Azure Security Center Standard costs $15 per Server Operating System Environment per month. We have heard from customers that they would like to have an option for reduced functionality at a lower price point that can be purchased in a manner consistent with E5 for endpoint server protection. In response to customers' needs, we are introducing the new Microsoft Defender ATP for Servers SKU to address the customer demand and we expect the majority of customers using this SKU to be covering servers on-premises, however it is not restricted to that use-case. Azure Security Center Standard remains the hero SKU with an extended set of threat protection capabilities and partners should lead conversations with customers with the Azure Security Center Standard hero SKU particularly for those with Azure workloads. However, now Microsoft can offer endpoint protection at a lower price point to enable Microsoft partners to be more competitive in the endpoint protection market with the Microsoft Defender ATP for Servers SKU.

Microsoft Defender ATP customers with a minimum number of 50 licenses can use the new Microsoft Defender ATP for Servers SKU for server endpoint protection at $5 per Server Operating System Environment per month. For enhanced cloud workload protection for servers, Microsoft Defender ATP for Servers SKU customers can upgrade to Azure Security Center Standard SKU for an additional $10 per Server OSE per month and benefit from features like adaptive application controls, just in time virtual machine access, file integrity monitoring, and unified experience for protecting Azure resources and additional value such as future integration with Azure Arc.

There are no changes to Azure Security Standard currently. Azure Security Center Standard continues to provide an integrated user-experience to protect not just server virtual machine end-points but also the broad set of Azure resources including IoT, Azure Kubernetes Services (Preview), Azure Container Registry (Preview), Key Vault (Preview), App Services, SQL, and Storage.

MDATP for Servers SKU owners need to upgrade to Azure Security Center (ASC) Standard with the $10 step-up SKU to benefit from ASC Standard features.

Product Offer

MDATP for Servers 350158a2-f253-4ea3-988e-eef9d1b828cf

Next steps

Please share this information with the appropriate contacts in your organization. This could be shared 1:1 with customers where appropriate.

We will have more public information later in the year to share with your customers.

Additional resources

Questions?

If you have questions related to your operations with Microsoft, please contact support through your Partner Dashboard.

Change log

  • March 23, 2020 Original Publication date: Pre-Launch Communication
  • April 17, 2020 Update: Reflect Now Available

Americas Operations Center address change

Categories

  • Date: 2020-04-14
  • Type: Capabilities
  • Status: Coming Soon
  • Learn more

Summary

The address for the Microsoft Americas Operations Center in Reno, Nevada is changing, and all systems, correspondence, and documentation will require an update.

Impacted audience

Anyone communicating and transacting with the Americas Operations Center

Details

Effective May 2020, the Microsoft Americas Operations Center will have a new address.

Any existing material with the current Reno address will need to be updated. All partners, customers, and suppliers should immediately update their systems with the new address and ensure that all updates are complete by May 2020.

Please see below for details of the change of address.

Existing contact information New contact information
6100 Neil Road
Reno, NV 89511
6880 Sierra Center Parkway
Reno, NV 89511

This is an address change only, and there's no need to resign existing contracts. You should always refer to the latest templates on Microsoft portals as these may have been updated.

Next steps

Please ensure all systems, correspondence, and documentation are updated with the new contact information by May 15, 2020. Other actions may be required closer to this date.

Questions?

Please contact Support for questions, queries, or more information.


Commercial Microsoft 365 E3 - Unattended License will be relaunched on May 1, 2020

Categories

  • Date: 2020-04-10
  • Type: Capabilities
  • Status: Coming Soon

Summary

To ensure the best partner and customer experience, Microsoft will relaunch Commercial M365 - Unattended License offers on May 1, 2020. There will be no impact on price and capabilities.

Impacted audience

All partners transacting through the Cloud Solution Provider worldwide.

Details

Microsoft planned to launch Commercial M365 - Unattended License offers on April 1, 2020, as per the preview price list. After extensive testing, we learned that users may encounter unexpected behaviors during provisioning.

Therefore, we're relaunching on May 1, 2020. The relaunch won't impact pricing, or the value included in the offer. We're also actively planning to extend this offer to Education and Government customers on May 2020, allowing you to expand your business and find new opportunities to keep delivering great value propositions.

Offer IDs impacted

The original offer ID created for this launch was: Microsoft 365 E3 for unattended license: ec3ac2d1-dd66-475a-95c8-59c32c472778

Please check our announcements in May and our production price list on May 1, 2020, to find the updated offer ID.

Additional background on Unattended License

Microsoft 365 E3 Unattended License enables the use of Office applications with service or other non-user accounts, as is typical during automation process execution.

This new license can provide a new option for working with productivity data and tools, when even product APIs like Microsoft Graph are not meeting your automation needs.

Next steps

Please share this information with all appropriate contacts in your organization and check your announcements on partner.microsoft.com for future updates.

Questions?

For any further question about these offers, please contact your representative in the Microsoft account team or check your relevant Yammer communities.


New opportunities for your Microsoft 365 Education customers with Microsoft 365 A5 Compliance

Categories

  • Date: 2020-04-10
  • Type: Offers/Markets
  • Status: Now Available
  • Learn more

Summary

On April 1, 2020, Microsoft A5 Compliance add-on received additional value with no change in pricing. Additionally, we introduced three mini suites to address new user scenarios

Impacted audience

All partners transacting Education offers through the Cloud Solution Provider (CSP) program.

Details

Greater value, same price

On April 1, 2020, Microsoft added new value to Microsoft 365 A5 Compliance offers with no change in pricing. The additional value includes

  • Advanced Auditing
  • Insider Risk Management
  • Communication Compliance
  • Records Management
  • Microsoft Cloud App Security (MCAS)

Please refer to the following offer IDs in the price list:

  • Microsoft 365 A5 Compliance for faculty | 9f8f1756-f56f-421e-901a-e80e857cadb8
  • Microsoft 365 A5 Compliance for students | f0f9f37a-539f-4f44-aef6-e37070149499

Microsoft 365 A5 Compliance mini suites

As of April 1, 2020, Microsoft partners can also offer the following mini-suites. These add-on offers provide specific subsets of Microsoft 365 A5 Compliance value, providing additional customer growth opportunity for specific use cases and customer needs.

  • Microsoft 365 A5 Information Protection and Governance
  • Microsoft 365 A5 Insider Risk Management
  • Microsoft 365 A5 eDiscovery and Audit

Please refer to the following offer IDs in the price list:

  • Microsoft 365 A5 Information Protection and Governance for faculty | 0514821c-f7d8-41fc-8c94-59e59d3d6034
  • Microsoft 365 A5 Information Protection and Governance for students | a91941ff-79a2-4476-a064-c5a6922e0bbd
  • Microsoft 365 A5 Insider Risk Management for faculty | 2ed867d7-fd08-474f-8353-502b500d1c9b
  • Microsoft 365 A5 Insider Risk Management for students | 2ba72571-c0f0-4373-b999-d08cc1bb5edd
  • Microsoft 365 A5 eDiscovery and Audit for faculty | 5d7c0030-c2e9-4a8c-bed3-5a6dbf1e4449
  • Microsoft 365 A5 eDiscovery and Audit for students | 6c6e2e9c-2156-4f7c-9c78-f94393b750fe

Sunsetting Office 365 Advanced Compliance and Azure Information Protection (AIP) Plan 2

In addition to the changes above, Microsoft is sunsetting Office 365 Advanced Compliance and Azure Information Protection (AIP) Plan 2. From April 1, 2020, these offers are no longer available on the price list for net new customers, and auto-renew has been turned off for existing customers.

Please discuss the offers with your customers to understand the best solution for them, either through the mini-suites, or the broader Microsoft 365 A5 Compliance offer.

You may find below a list of offer IDs impacted:

  • Office 365 Advanced Compliance Buy_CSP_CRTY_e6860eee-5288-46ec-811b-d8900785fc90
  • Office 365 Equivio Analytics for eDiscovery Buy_MSP_6b648c1e-f472-46c0-8379-09f50a3315e0
  • Office 365 Advanced eDiscovery Buy_MSP_FAC_4d1f0e32-0972-499c-b1fc-673576d54f12
  • Office 365 Advanced eDiscovery Buy_MSP_STU_4d30d083-68d4-454d-9fc0-8fd42281564b
  • Azure Information Protection Premium P2 Buy_CSP_CRTY_03c4a7a5-d45d-4a7e-8225-f32c87ab916f
  • Azure Information Protection Premium P2_Buy_MSP_0962a210-418f-4d36-ba9c-4f01c673f57c
  • Azure Information Protection Premium P2_Buy_MSP_FAC_d10fa413-a055-4196-b18f-a014908c7208
  • Azure Information Protection Premium P2_Buy_MSP_STU_edf471ca-1ff8-4378-a057-276ef3b430ba

Next steps

Please familiarize yourself with the price list and share this information with all appropriate contacts in your organization.

Questions?

For any further questions about these offers, please contact your representative in the Microsoft account team If you have any issues with your Microsoft operations, please open a Service Request.


Office 365 E1 Trial now available to CSP partners

Categories

  • Date: 2020-04-07
  • Type: Offers/Markets
  • Status: Now Available

Summary

As of April 1, 2020, a new Office 365 E1 Trial is available to purchase in CSP. The offer has been made available on the price list to address the recent increase in remote working.

Impacted audience

All partners transacting in the Cloud Solution Provider (CSP) program.

Details

People and teams around the world are moving to remote working arrangements. Partners are quickly adjusting to support their customers and in turn, we're adjusting too.

We're excited to announce a new Office 365 E1 Trial in CSP, created specifically to support the partner response to the growing needs for remote and smart working. This trial offer is available from April 1, 2020 until further notice.

CSP Office 365 E1 Trial is now available in addition to the current Microsoft Teams CSP Trial (which has no Exchange and 2 GB of storage). The new trial will have equivalent functionality to the Office 365 E1 trial, and it will provide 6 months of free use for up to 3,000 users. Available through CSP, this offer allows partners to initiate and manage the trial experience.

Offer ID

  • Display name: Office 365 E1 Trial
  • Trial offer ID: c0c1386f-4a95-466b-8974-cefd71414def

This offer has been made available immediately to purchase on the production price list from April 1, 2020.

Next steps

Check the Partner Center and partner resources regularly as we will be publishing more guidance in the coming week.

Questions?

If you have questions about these offers, check your relevant Yammer communities. For other issues, please submit a ticket at Partner Center Support.


Dynamics 365 - New products released

Categories

  • Date: 2020-04-06
  • Type: Offers/Markets
  • Status: Now Available
  • Learn more

Summary

On April 1, 2020, Microsoft released additional Dynamics 365 products. Additional new offers for Dynamics 365 will be released on May 1, 2020. Impacted audience

Partners offering Dynamics 365 through the Cloud Solution Provider (CSP) program. These updates relate to all locations worldwide, unless otherwise specified.

Details

On April 1, 2020, Microsoft released new products for Dynamics Business Central Online, and Dynamics Biz Apps and Power Platforms. Additional new offers for Dynamics 365 will be released on May 1, 2020.

Dynamics Business Central Online Offers

On April 1, 2020, the following changes were made to the Dynamics Business Central Online offers.

  • New Dynamics Business offers for Business Central in CSP
  • Update Sales Pro and Customer Service Pro Attach SKUs

Dynamics Biz Apps and Power Platform Products

On April 1, 2020, the following changes were made to the Dynamics Biz Apps and Power Platform products.

  • First-party Robotic Process Automation (RPA) offers
  • New BOT product for RPA offers

Please see the specific changes in the Dynamics CSP Offer Updates-Mar 2020 file here.

Robotic Process Automation

On May 1, 2020, Microsoft will be expanding the availability of new RPA offers into the Education programs. To learn more about changes to the Authorized Education Partner Program in CSP click here. This is a link to an existing collection on Partner Center).

Please review the attached Dynamics CSP Offer Updates-May 2020 file here in the related download section for new SKU information.

eCommerce changes

Effective April 1, 2020, eCommerce offers have display name and/or PFAM changes on the final price sheets. The changes are outlined in the table below.

Display Name and/or PFAM Change March 1, 2020 April 1, 2020
Display Name eCommerce Ratings and Reviews Commerce Ratings and Reviews
Display Name eCommerce Recommendations Commerce Recommendations
Display and PFAM Dynamics 365 Commerce Cloud Scale Unit Basic Dynamics 365 Commerce Scale Unit Basic – Cloud
Display and PFAM Dynamics 365 Commerce Cloud Scale Unit Standard Dynamics 365 Commerce Scale Unit Basic - Cloud
Display and PFAM Dynamics 365 Commerce Cloud Scale Unit Premium Dynamics 365 Commerce Scale Unit Premium - Cloud

Additional resources

Next steps

Please share this information with appropriate contacts in your organization. For more details on the licensing updates and the value proposition, please familiarize yourself with our readiness content in the "Additional resources" section, and on PartnerSource.

Questions?

For help strictly relating to your operations with Microsoft, please reach out to support.


Now available - Operations readiness resources in one place

Categories

  • Date: 2020-04-03
  • Type: Capabilities
  • Status: Now Available
  • Learn more

Impacted audience

  • All CSP partners

Summary

The Operations Readiness resource location is now live, providing partners with one location for operations readiness resources, making it easier than ever to find the latest updates and key operational readiness resources across all Microsoft channels and programs. The CSP Program Updates Resource gallery and Microsoft Readiness content has been moved to the Operations Readiness resource location and the URL pointing to the CSP Program Update Resource Gallery (https://partner.microsoft.com/resources#/) has been updated to point to the Operations Readiness resource location.

Please review the updated FAQ here for further details on this new experience and some areas that will continue to evolve over the next few weeks.

Your feedback is important to us! As you use the new Operations Readiness location, we invite you to leave feedback so we can continue to improve your experience. You can do this by using the Was this page helpful? Yes | No feedback tool available at the bottom of each page.

Microsoft is streamlining the way we communicate and provide readiness materials across all Microsoft programs. We are introducing one Operations Readiness resource location on the Microsoft partner website at https://partner.microsoft.com that will combine assets from the CSP Program Updates Resource Gallery and the Microsoft Readiness site.

With one location for operations readiness resources, it will be easier than ever for partners to find the latest updates, critical announcements, and key operational readiness resources across all Microsoft channels and programs. With a single sign-on experience and enhanced search, filter, and sort capabilities partners can easily access, consume, and prepare their businesses to successfully transact and do business with Microsoft in the way that works for them.

The operations readiness resource location on partner.microsoft.com will function much like the current CSP Program Update Resource Gallery with some notable enhancements and modifications, including:

  • Program Pages: Finding the most recent document updates for a specific program will be made easy with pages that are pre-filtered to content only for that program.
  • Powerful gallery search: Content filters will make finding content across programs and content faster and simpler, for example, CSP.
  • Announcements: Finding the latest announcements and most recent document updates for a specific program will be easier with pages that are pre-filtered to content only for that program. There will be a program page for CSP as well however CSP announcements will continue to be posted in Partner Center.
  • New location: Once the new location for operations resources is live on partner.microsoft.com, the Microsoft Readiness site and the CSP Program Updates Resource Gallery will no longer be accessible and will redirect users to the new operations resource location. Partners will be able to leverage content program filters to filter to CSP or other specific program resources.
  • Content expanded: All recent and relevant content from the Microsoft Readiness site and the CSP Program Updates Resource Gallery will be relocated to the new operations readiness location meaning content for more programs will now be housed in one location.

Next steps

What should you do to prepare?

Questions?

Please contact Support for questions, queries, or more information.

Change log

  • April 3, 2020: Updated to Now Available
  • March 23, 2020: CSP Program Updates Resource Gallery transition to Operations Readiness resource location updated to April 3, 2020
  • March 9, 2020: 30-Day notice, updated readiness materials
  • February 14, 2020: Original publication date

Microsoft 365 Business Voice available to CSP partners from April 1, 2020

Categories

  • Date: 2020-04-01
  • Type: Offers/Markets
  • Status: Now Available
  • Learn more

Summary

Microsoft 365 Business Voice, a cloud-based phone system built for small and medium businesses, will be available in the countries listed here from April 1, 2020.

Impacted audience

  • All CSP partners operating in these countries.
  • Partners in Australia should check our guidance below.

Details

On April 1, 2020, Microsoft will introduce Microsoft 365 Business Voice to additional geographies. Two offers will be available: Microsoft 365 Business Voice, and Microsoft 365 Business Voice Without Calling Plan (using direct routing). Both offers will be available in the U.S.

Customer value proposition

Microsoft 365 Business Voice is a cloud-based phone system for businesses of up to 300 users. It provides the ability to make and receive calls from any phone number in Microsoft Teams. Together with Teams, it delivers an all-in-one communication solution combining calling, chat, and meetings.

Microsoft 365 Business Voice simplifies and streamlines productivity and communications into a single application that works wherever businesses do: on computers, smart phones, and desk phones. The benefits of Microsoft 365 Business Voice include:

  • All-in-one communication. Transform how work gets done by unifying calling, chat, meetings, calendar, and email.
  • Easy and intelligent calling. Communicate with more flexibility, ease, and intelligence, so you can stay connected.
  • Delivered from the Microsoft cloud. Work confidently with a reliable and secure cloud-based solution.

Microsoft 365 Business Voice is available as an add-on to the following plans:

  • Office 365 Business Essentials, Business Premium, F1, A1, E1, A3, E3
  • Microsoft 365 Business, F1, A3, E3

Partner value proposition

Partners can monetize this opportunity by:

  • Enabling the phone system with Call Queues/Auto-Attendant, assessing the network quality, or configuring Direct Routing and audio conferencing.
  • Offering user adoption/training services to secure organization readiness and start using the modern communication tool, Microsoft Teams.
  • Supporting and monitoring the customer environment with managed services like quality reporting, device management, and user support.

Microsoft 365 Business Voice (United States, Canada, United Kingdom)

On April 1, 2020, Business Voice with calling plans will be available for purchase in the United States, following our launch in the United Kingdom and Canada in November 2019.

An add-on offer will also be available for those customers seeking international calling capabilities.

  • Microsoft 365 Business Voice: 9f9f2c7b-c961-402b-9421-8e3c9207eeb3
  • Microsoft 365 International Calling Plan for SMB: c01a89e5-d246-42d6-b21a-f4a1e9b04f56

Microsoft 365 Business Voice Without Calling Plan (70+ countries)

Alternatively, from April 1, 2020, you can purchase the Business Voice Without Calling Plan offer, which includes phone system and audio conferencing. This offer is available in all countries listed here.

  • United States only: Microsoft 365 Business Voice Without Calling Plan: 39d77d0f-eb8f-4ebc-b618-692e1cc59c8f
  • Rest of the world: Microsoft 365 Business Voice Without Calling Plan: cc69a07c-8c51-457f-bb2a-f21a62d6bede

Please engage with your local subsidiary to understand how to benefit from this offer.

Additional guidance for partners in the United States and Puerto Rico

In the US and Puerto Rico, Business Voice is a tax-inclusive offer. The price billed to Partners and paid by Partners to Microsoft includes applicable US telco taxes and fees. In other markets, taxes will be applied per the normal invoicing process. Please talk to your legal counsel about remitting taxes, before deciding to mark-up Business Voice. If Business Voice is marked up, the Partner needs to a way to remit the telco taxes. Otherwise, partner would not be paying the incremental tax on the mark-up, resulting in tax violations. Microsoft provides additional CSP incentives to partners for Business Voice in the US, to compensate for potential lack of margin.

Guidance for partners in Australia

Partners in Australia should be aware that the offer Microsoft 365 Business Voice Without Calling Plan will not be available on the production price list on April 1, 2020 – despite being available on the preview price list in March 2020. Thank you for your understanding.

Further countries

Over time, we hope to bring Microsoft 365 Business Voice to all countries where Office 365 and Microsoft 365 are available.

Next steps

  • Check our partner gallery to know more about the value proposition of this offer, as well to establish, and consolidate your Microsoft Teams practice: Microsoft 365 Business Voice availability in CSP
  • Please familiarize yourself with the preview price list and share this information with all appropriate contacts in your organization.
  • Please engage with your local One Commercial Partner team to know more about this offer and how to go to market effectively

Questions?

For any further questions about these offers, please contact your representative in the Microsoft One Commercial Partner team.

Change log

  • M365 Business Voice available for US customers: April 1, 2020
  • M365 Business Voice without calling plan launch: April 1, 2020
  • Original publication date: November 5, 2019

Act now: Partners are now required to have accepted the Microsoft Partner Agreement.

Categories

  • Date: 2020-04-01
  • Type: Capabilities
  • Status: Now Available
  • Learn more

Impacted audience

All CSP partners.

April 1, 2020 Update As of 31 January 2020, all partners in the Cloud Solution Provider (CSP) Program should have accepted the agreement for all of their transacting CSP tenants. We previously communicated that the next phase of implementation for the agreement would begin in April 2020.  To help prevent any disruption to business, we have decided to extend the next phase of implementation beyond April 2020. We have received feedback from some of our Cloud Solution Provider Partners that they have experienced issues accepting the MPA. Based on these circumstances, we are working toward ensuring Microsoft resources are in place to support partners who have been having trouble accepting the agreement.

Summary

As of January 31, 2020, all partners in the Cloud Solution Provider program should have accepted the Microsoft Partner Agreement, including Indirect Resellers, to ensure no disruption of their ability to create new customers or place new orders for existing customers in the CSP program. Acceptance of the Microsoft Partner Agreement is now required for all partners in the CSP program.

Starting in April, 2020:

  • Direct Bill partners and Indirect Providers who have not accepted the Microsoft Partner Agreement will not be able to place new orders and will be limited to managing existing subscriptions only.
  • Indirect Resellers who have not accepted the Microsoft Partner Agreement will no longer be eligible to act as partner of record on new orders.

If you have not done so already, please complete the following actions immediately.

Actions for direct bill partners:

  1. Inform key stakeholders in your organization to review the Microsoft Partner Agreement.
  2. Accept the Microsoft Partner Agreement on the CSP Overview page on Partner Center using Global Admin credentials.

More information and resources are available via the CSP Gallery page here.

Actions for indirect providers

  1. Inform key stakeholders in your organization to review the Microsoft Partner Agreement.
  2. Accept the Microsoft Partner Agreement on the CSP Overview page on Partner Center using Global Admin credentials.
  3. Use the API to verify your indirect reseller's signing status.
  4. Assist your indirect resellers with completing their actions below.

More information and resources are available via the CSP Gallery page here.

We are aware of technical issues encountered by Indirect Providers testing the transactional enforcement capabilities. Those issues will be resolved by April, 2020.

Actions for indirect resellers

  1. Onboard to Partner Center as an indirect reseller and accept the Microsoft Partner Agreement as part of the onboarding process.
  2. If you have previously onboarded to Partner Center as an indirect reseller, accept the Microsoft Partner Agreement on the Partner Center dashboard page using Global Admin credentials. Indirect reseller specific information and resources are available via the reseller CSP Gallery page here.

Change log

  • January 14, 2020: Original announcement published.
  • January 24, 2020: Webinar Series invites updated for w/c 27th January 2020.
  • January 31, 2020: Webinar Series invites updated for February 2020.
  • February 5, 2020: Microsoft Partner Agreement acceptance is now required.
  • March 4, 2020: Webinar Series invites updated for March 2020.
  • April 1, 2020: ** Update** - To help prevent any disruption to business, we have decided to extend the next phase of implementation beyond April 2020.