May 2020 announcements

This page details the announcements for Microsoft Partner Center for May 2020.

2020 announcements: January 2020 | February 2020 | March 2020 | April 2020 | May 2020


Microsoft 365 A3 – Unattended License offer for Education correction

Categories

  • Date: 2020-05-28
  • Type: Offers/Markets
  • Status: Coming Soon

Summary

Microsoft 365 A3 – Unattended License offer for Education was included in the preview price list that was published in error.

Impacted audience

Cloud Solution Provider (CSP) direct providers, indirect providers, and indirect resellers

Details

The following Microsoft 365 A3 – Unattended License offer for Education was included in the preview price list that was published on May 1, 2020 in error. The offer will be removed from the price list on August 1, 2020.

  • Product family: M365 A3 Unatnd License EDU
  • Offer display name: M365 A3unattended License for students use benefit
  • Offer ID: e6b0a7bb-b33b-41b9-91df 1d31f182ab41

Next steps

Please share this information with the appropriate contacts in your organization, and familiarize yourself with the preview price list.


Active customers can renew their Enhancement Plan (EP) through the Cloud Solution Provider (CSP) program and receive online licenses

Categories

  • Date: 2020-05-26
  • Type: Offers/Markets
  • Status: Coming Soon
  • Learn more

Summary

Microsoft has enabled existing customers who are active on their EP to renew their EP through the CSP program and receive Dynamics 365 Business Central online licenses.

Impacted audience

CSP partners

Details

After careful consideration of the current environment and the potential business impact of COVID-19 on our Dynamics Price List (DPL) on-premises customers, Microsoft has created an offer enabling existing customers who are active on their EP to renew their EP through the CSP program and receive Dynamics 365 Business Central online licenses. Customers who choose to renew their EP through the CSP-EP renewal offer will receive the following benefits:

  • A price point that is equal to the EP renewal quote Dual use and downgrade rights to their current on-premises DPL product (Dynamics 365 Business Central, on-premises, Dynamics NAV, Dynamics GP, and Dynamics SL)
  • A monthly billing option (subject to CSP partner approval)
  • Enhancement Plan benefits
  • Dynamics 365 Business Central (cloud) licenses for migration to the cloud

Take note that the CSP-EP renewal offer is a new option for customers to renew their EP. Customers will continue to have the option to annually renew their EP via DPL for their on-premises solution.

These offers are available on the June 1, 2020 price list.

Customer eligibility

  • Licensing requirement: Customers must purchase Dynamics 365 Business Central (cloud) licenses with an annualized total that is greater than or equal to their EP renewal amount.
  • Minimum license requirement: Customers must meet and maintain the licensing requirement for the term of their CSP subscription to prevent a lapse or the expiration of their EP in DPL. Those who either fail to meet the eligibility requirements or who cancel their CSP subscription must pay their prior year's EP costs in addition to lapsed fees (as stated in the Customer Services and Support Policy) to continue to receive EP benefits for their on-premises DPL solution. Microsoft will conduct monthly reviews to ensure customer compliance. If the customer is not compliant, their partner will be contacted to work with their customer to resolve deviations from eligibility requirements.
  • Lapsed exception: To account for the challenges that businesses are facing due to the current global health crisis, Microsoft is allowing exceptions for customers who lapsed on their EP between January 1, 2020 and May 31, 2020. They can re-enroll their EP through the CSP-EP renewal offer without penalty but must license the CSP-EP renewal offer by July 31, 2020.

Offer details

  • Licensing program: CSP
  • Product: Dynamics 365 Business Central (online)
  • Segment: Commercial/Public Gov only
  • Offer length: June 1, 2020 to June 30, 2021
  • Offer duration: one-year initial agreement and two optional one-year renewals (three years total), or one-year subscription with one-year auto-renewal option
  • Offer availability: Offer subject to CSP country availability
  • Price: The CSP-EP renewal offer provides a price point that is 60% lower than the standard commercial list price. For example, the CSP-EP renewal offer list price for Dynamics 365 Business Central (online) Premium user is $40 compared to the $100 list price for the CSP standard commercial price list.
  • Licensing requirement: Customers must purchase Dynamics 365 Business Central (online) licenses with an annualized total that is greater than or equal to their EP renewal amount. Partners must ensure their customers' continued compliance throughout the year. Customers who don't remain active on CSP will revert to EP and will be responsible for all lapsed fees.
  • Additional users: Customers who meet the licensing requirement and require additional licenses to cover all their named users may request for additional users. No-cost licenses will be provided via Microsoft Online Subscription Program promotional codes. When redeeming those codes, customers must provide a credit card for identification purposes but the card will not be charged. The request for additional users must be made within 60 days of initial CSP license purchase.

Partner discount

For this promotion, Microsoft has provided the customer's partner an additional discount from the partner's net price. The partner is required by Microsoft to pass on the additional discount to the customer by reducing the Microsoft product resale price by an amount equal to or greater than the discount. Please take note of the following:

  • Partners will not receive a margin for the additional user licenses provided at no charge.
  • Current PartnerSource Business Center (PSBC) partners need to opt their customers out of autobill to prevent automatic renewal of the next year's EP plan.

Order process

To take advantage of this offer, the following CSP and EP steps are required:

  1. Purchase Dynamics 365 Business Central online services SKU(s).

    Offer name Offer ID PFAM
    Dynamics 365 Business Central Premium Cloud Add-on from DPL 80031106-370e-4090-af6c-48d8394c3357 Dynamics 365 Business Central Premium
    Dynamics 365 Business Central Essentials Cloud Add-on from DPL 8742366a-c26a-4bf0-86e8-6e2c72d9b919 Dynamics 365 Business Central Essential
    Dynamics 365 Business Central Device Cloud Add-on from DPL ce497fb2-0764-4761-b07a-081b85a390c9 Dynamics 365 Business Central Device
    Dynamics 365 Business Central Team Members Cloud Add-on from DPL 5d628802-49ce-4c84-954f-1a2170de1ac7 Dynamics 365 Business Central Team Members
  2. For Solution Provider Agreement (SPA) partners: Submit a case to Operations to add the EP to the customer’s account. Cases for Operations can be created through PSBC. The following case information is needed:

    • Copy of CSP order confirmation
    • Customer’s authorized number, account number, or Top Parent Identifier (TPID) that’s needed to identify the correct account
    • Partner organization’s PSBC account number (if applicable) and the Partner One ID

    For those who are not SPA partners (with no access to PSBC): Submit the case information to one of the following email addresses based on your customer’s country location:

    • US, Canada, or Latin America: mbsorder@microsoft.com
    • Europe, Middle East, or Africa: mbsquery@microsoft.com
    • Asia Pacific Operations Center (APOC), China, Japan, or India: mbslques@microsoft.com

At the end of the CSP-EP renewal offer period

Customers have two options:

  • They can discontinue their online transition to Dynamics 365 Business Central online services, pay for their EP renewal, and remain on the DPL version of their product.
  • Those who have not fully migrated to Dynamics 365 Business Central online services, if eligible, may choose to continue to renew the CSP-EP renewal offer for two additional years (three-year total).

Next steps

Review the following resources for additional information:

  • Dynamics 365 Business Central product information
  • Dynamics 365 Business Central Licensing Guide (general licensing information/dual use rights)
  • Dynamics 365 Business Central online availability

Refer to these resources for additional information on moving to online services:

Questions?

If you’re an SPA partner, you can submit a case to Operations via PSBC. If you’re an SPA partner (with no access to PSBC), you can submit a case to one of the following email addresses, according to your customer’s country location:

  • US, Canada, or Latin America: mbsorder@microsoft.com
  • Europe, Middle East, or Africa: mbsquery@microsoft.com
  • APOC, China, Japan, or India: mbslques@microsoft.com

Americas Operations Center address change

Categories

  • Date: 2020-05-15
  • Type: Capabilities
  • Status: Now available
  • Learn more

Summary

The Americas Operations Center has a new address effective today, May 15, 2020.

Impacted audience

Anyone communicating and transacting with the Americas Operations Center

Details

Effective today, May 15, 2020, the Americas Operations Center has a new address. Please see the table for the address change.

Make sure to update existing material with the previous Reno address. Because this is only an address change, there’s no need to re-sign existing contracts.

Always check the Microsoft portals for the latest templates, as these might have been updated.

Previous contact information Contact information effective May 15, 2020
6100 Neil Road
Reno, NV 89511
6880 Sierra Center Parkway
Reno, NV 89511

This is an address change only, and there's no need to resign existing contracts. You should always refer to the latest templates on Microsoft portals as these may have been updated.

Next steps

Please ensure all systems, correspondence, and documentation are updated with the new contact information by May 15, 2020.

Questions?

Please contact Support for questions, queries, or more information.


Microsoft is ending sales of the Microsoft Kaizala Pro standalone SKU

Categories

  • Date: 2020-05-07
  • Type: Capabilities
  • Status: Coming soon
  • Learn more

Summary

Effective July 1, 2020 the Microsoft Kaizala Pro offering will not be available to new or renewing customers. The service will continue to be accessible through other Microsoft365 and Office365 licenses.

Impacted audience

Partners selling Microsoft Kaizala Pro standalone SKU

Details

Microsoft is in the process of adding Kaizala Pro capabilities into Microsoft Teams, ultimately replacing the Microsoft Kaizala service. You can find information on the Kaizala features coming to Microsoft Teams here.

Effective July 1, Microsoft is ending sales of the Kaizala Pro standalone SKU for new or renewing customers. Existing customers can continue to access the service through their current license.

Kaizala and Teams will continue to be accessible as part of the Microsoft365 and Office365 SKUs listed below:

Microsoft 365 for Business including:

  • Microsoft 365 Business Basic
  • Microsoft 365 Business Standard
  • Microsoft 365 Business Premium

Microsoft 365 for Frontline including:

Microsoft 365 F3 (formerly Microsoft 365 F1) and Office 365 F3

Microsoft 365 for Enterprise including:

  • Office 365 E1
  • Microsoft 365 E3 and Office 365 E3
  • Microsoft 365 E5 and Office 365 E5

Microsoft 365 for Education, including:

Microsoft 365 A1 and Office 365 A1 Microsoft 365 A3 and Office 365 A3 Microsoft 365 A5 and Office 365 A5

This change is being implemented to assure new and renewing customers are licensed to easily transition from Kaizala to Teams.

Below is a list of impacted SKUs. There will be no new sales of these SKUs. Current customers can remain on the SKU and continue to access the service and will not be charged in the next business cycle.

Product Family SKU Description Program
Microsoft Kaizala Pro (KAIZALA_STANDARD) AAA-51195 Microsoft Kaizala Pro CSP
Microsoft Kaizala Pro (KAIZALA_STANDARD) AAA-51196 Microsoft Kaizala Pro (Government Pricing) CSP
Microsoft Kaizala Pro (KAIZALA_STANDARD) AAA-51191 Microsoft Kaizala Pro Direct
Microsoft Kaizala Pro (KAIZALA_STANDARD) AAA-51193 Microsoft Kaizala Pro (Government Pricing) Direct
Microsoft Kaizala Pro (KAIZALA_STANDARD) AAA-52249 Microsoft Kaizala Pro (Government Pricing) Trial Direct
Microsoft Kaizala Pro (Office 365 Offer) (KAIZALA_STANDARD_EAP) AAD-28929 Microsoft Kaizala Pro (Office 365 Offer) CSP
Microsoft Kaizala Pro (Office 365 Offer) (KAIZALA_STANDARD_EAP) AAD-28928 Microsoft Kaizala Pro (Office 365 Offer) Direct
Microsoft Kaizala Pro for faculty (KAIZALA_FACULTY) AAA-51201 Microsoft Kaizala Pro for faculty CSP
Microsoft Kaizala Pro for faculty (KAIZALA_FACULTY) AAA-51197 Microsoft Kaizala Pro for faculty Direct
Microsoft Kaizala Pro for faculty (Office 365 Offer) (KAIZALA_FACULTY_EAP) AAD-28931 Microsoft Kaizala Pro for faculty (Office 365 Offer) CSP
Microsoft Kaizala Pro for faculty (Office 365 Offer) (KAIZALA_FACULTY_EAP) AAD-28930 Microsoft Kaizala Pro for faculty (Office 365 Offer) Direct
Microsoft Kaizala Pro for students (KAIZALA_STUDENT) AAA-51202 Microsoft Kaizala Pro for students CSP
Microsoft Kaizala Pro for students (KAIZALA_STUDENT) AAA-51198 Microsoft Kaizala Pro for students Direct

Next steps

We will announce this change to Kaizala customers on June 1.

In the meantime, you can learn more about the Microsoft365 and Office365 offerings that Kaizala and Teams will continue to be accessible in at these sites: Microsoft 365 for Business, Microsoft 365 for Enterprise, Microsoft 365 for Education.

Questions?

Please contact Partner Center Support for questions, queries, or more information.


New Robotic Process Automation (RPA) offers available in Education programs

Categories

  • Date: 2020-05-01
  • Type: Capabilities
  • Status: Now Available
  • Learn more

Summary

New offers for RPA in Education programs released on May 1, 2020.

Impacted audience

Partners offering Dynamics 365 through the Cloud Solution Provider (CSP) program worldwide (unless otherwise specified).

Details

On May 1, 2020, Microsoft released and expanded the availability of the new RPA offers into the Education programs. Visit the landing page to learn more about RPA. Review the Dynamics CSP Offer Updates–May 2020 for new SKU information. Visit the Changes to Authorized Education partner program in CSP to learn more about the changes to the Authorized Education partner program in CSP.

Additional resources

FY20 PowerApps and Flow Licensing Updates Microsoft Dynamics 365 Licensing Robotic Process Automation (RPA) FY20 What's New Webinar Series FY20 Technical Readiness Webinar Series

Next steps

Please share this information with appropriate contacts in your organization.

Questions?

Please contact Support for questions, queries, or more information.