November 2021 announcements

This page provides the announcements for Microsoft Partner Center for November 2021


The latest Global Promo Readiness Guide is available

Summary

The latest Global Promo Readiness Guide has been published.

Impacted audience

Partners transacting through the Cloud Solution Provider program

Details

The latest Global Promo Readiness Guide, a consolidated view of all current and upcoming promotions, is now available on the Operations Readiness resource gallery. See active and upcoming promotions and offers at the Global Promo Readiness Guide collection.

Next steps

Review the latest monthly Promo Guide in the Operations Readiness resource gallery. Share this information with the appropriate contacts in your organization, and let us know if the guide is helpful by responding to the "Was this page helpful?" question at the bottom of the page.

Questions?

For questions about these offers, check your relevant Yammer communities.


Voice of Partner (VoP) updates - October 2021

Categories

  • Date: 2021-11-22
  • Capabilities

Summary

This VoP update provides a summary of the partner feedback and the Microsoft updates on actions being taken in response.

Impacted audience

All partners

Details

Through our engagements with our partners, we've captured your requirements, prioritized them, and focused on the areas that have the most impact on your business. This VoP update provides a summary of the partner feedback and our updates on actions that we're taking in response. It covers your feedback on the Product Terms site, product SKU descriptions, eAgreements, contact information change request (CICR), incentive payouts, support, and more. The latest VoP update is now available.

Partner Sentiment Survey (PSS) comes from PulsePBO@email5.microsoft.com. We advise partners to check the junk/spam folder. Your feedback is very important to us.

Next steps

Share this information with the appropriate contacts in your organization, and let us know if this update is helpful by responding to the "Was this page helpful?" question at the bottom of the page.

Additionally, if you have feedback that you'd like to share with Operations, participate in the monthly Operations "Partner Sentiment Survey(PSS)".


Purchase issues for Windows 7 Extended Security Updates Software Subscription

Categories

  • Date: 2021-11-19
  • Capabilities

Summary

Software subscriptions purchased for Windows 7 Extended Security Updates (Product ID: DG7GMGF0FL73) between November 1, 2021 and November 17, 2021 were not successful.

Impacted audience

Cloud Solution Provider (CSP) direct-bill partners and indirect providers

Details

Orders placed between November 1, 2021 and November 17, 2021 for the Software Subscription Windows 7 Extended Security Updates (Product ID: DG7GMGF0FL73) were not correctly executed by Microsoft following their purchase. If you have placed an order for Windows 7 Extended Security Update within this time frame, please check your order status using the Get Order by ID API. If the order status is Unknown for your Windows 7 Extended Security Updates subscriptions, the order was not properly executed and will require a repurchase of the product SKU. These failed purchases will also not show up in Order History or in the response of the getOrders API. Partners can view the audit log to verify if an order was placed.

Important notes about this issue:

  • Partners have not been charged for these failed Windows 7 Extended Security Updates orders. No billing items were generated.
  • Partners will not have to cancel any licenses or invalid keys for affected Windows 7 Extended Security Updates subscriptions, as no assets were created with these incorrectly executed orders.
  • Partners will need to repurchase their orders to receive service and use the Windows 7 Extended Security Updates products.

Next steps

Partner Center will also be notifying impacted partners by email in the coming weeks. Partners can log a support ticket using the root cause Transact and Manage | Purchase Software Subscriptions | Purchase Error if they have further questions related to issue.


New commerce January promotions preview available in sandbox

Categories

  • Date: 2021-11-19
  • Capabilities

Summary

New commerce promotions planned for January 2022 are now in sandbox to enable partners to start validation and testing before they are released.

Impacted audience

Cloud Solution Provider (CSP) direct-bill partners and indirect providers

Details

New promotions will be available for most new commerce licese-based annual and monthly term product SKUs beginning in January 2022. These soon to be released promotions have now been made available in the Partner Center sandbox to give partners and early look at these promotions. More information about these promotions will be made available the week of November 26, 2020 (next week) in the Partner Center monthly promotions readiness guide.

January preview promotions now available in sandbox for testing include:

  • Annual promotions: Dynamics 365 ERP, NAV, MR, Power, Flow, AAD, Intune, MACS and Defender
  • Monthly promotions: Dynamics 365 ERP, NAV, MR, Power, Flow and AI

More pre-release January annual and monthly promotions will be available in sandbox in the coming weeks. These include but not limited to:

  • Microsoft 365 annual and monthly
  • Windows E3

New commerce promotions behave differently than traditional license-based promotions. Here are some high-level details about how new commerce promotions work in Partner Center:

  • Promotional details including which product SKUs the promotions are for, their terms and their discount values can be viewed using the Partner Center API or by viewing the promotion in the Partner Center catalog experiences.
  • Promotion discounts in the promotion details are applicable to the unit prices in the new commerce license-based price lists.
  • Promotions can be found in the recon file after they are purchased.
  • Many of these January promotions include a maximum seat limit, consult the New commerce promotions how-to topic or the New commerce experiences operations guide for details about how seat limits on new commerce promotions work.

Next steps


New SKU launch: Teams Phone with Calling Plan

Categories

  • Date: 2021-11-19
  • Capabilities

Summary

Teams Phone with Calling Plan, an all-in-one communication solution for businesses, will be available for purchase starting January 1, 2022.

Impacted audience

Cloud Solution Provider (CSP) direct-bill partners and indirect providers

Details

This announcement affects only new customers. There's no action for existing Business Voice customers. They will continue using Business Voice until the date their subscription expires. At the time of renewal, they will be directed to the new Teams Phone with Calling Plan bundle. Alternatively, they can renew their Business Voice subscription until June 30, 2022.

The Teams Phone SMB (Microsoft 365 Business Voice) bundle and the Enterprise (Teams Calling Essentials) bundle are being consolidated into a new offering named Teams Phone with Calling Plan. Starting January 1, 2022, Teams Phone with Calling Plan will be available for purchase. Business Voice will be phased out on February 28, 2022.

What's included in Teams Phone with Calling Plan?

Teams Phone with Calling Plan is a cloud-based phone system where users can make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN) in Microsoft Teams.

Teams Phone with Calling Plan includes a phone system and a domestic calling plan. The domestic calling plan includes 3,000 minutes for the United States and Canada and 1,200 minutes in other available markets.

Adding toll-free numbers and additional minutes can be paid per use through a prepaid wallet, known as Communications Credits. An optional international calling plan that includes 600 minutes per user per month can be purchased as an add-on.

What are the differences between Teams Phone with Calling Plan and Microsoft 365 Business Voice?

The new voice bundle includes only a phone system and a domestic calling plan. Audio Conferencing functionality--previously available as part of Business Voice--will be part of all Teams-inclusive Microsoft 365 and Office 365 SKUs (as opposed to being an add-on feature) starting on March 1, 2022.

From now until May 31, 2022, customers can add Audio Conferencing to a Microsoft 365 or Office 365 subscription for free for up to 12 months.

In which markets will Teams Phone with Calling Plan be available?

The new Teams Phone with Calling Plan SKU will be available in 30 new markets, in addition to the three where Business Voice is currently available (United States, United Kingdom, and Canada).

Next steps

  • To get familiar with the Teams Phone with Calling Plan, download the Teams Phone with Calling Plan Resources (124 MB download) via the partner portal.

  • Register for the one-hour December 9 webinar, "Introducing Teams Phone with Calling Plan."

Questions?

For any questions, check the CSP partner community.


Invite reminder: Co-sell with Microsoft Community Call Q&A for FY22 Q2

Categories

  • Date: 2021-11-16
  • Capabilities

Summary

Register now for the upcoming co-sell with Microsoft community session for the second quarter of fiscal year 2022. There are various language and time zone options for you.

Impacted audience

Partners using the Marketplace offers workspace for offer publishing management and referrals workspace for leads and co-sell opportunity sharing management

Details

Microsoft is committed to further enhance your co-sell experience. The co-sell with Microsoft community session will highlight the latest launches and various enhancements made across commercial marketplace and referrals workspaces in Partner Center. It will include an overview of the simplified deal registration experience, together with an enhanced data insight capability to further support your co-sell business. The session will also include clinic and reminder topics.

Pre-read materials are available at the Registration page and the resource: November 2021 co-sell community collection.

Next steps

Review the November 2021 co-sell community collection and register now for the Community Call Q&A.

Questions?

The Community Call Q&A is the best place to bring questions about operational changes. You can submit a question up to 48 hours before the call. All launch-related questions will be answered in the call and/or in the Q&A document published after the call.

If you have questions on any other topic, visit the Partner Center support page.


Improved automated process for Azure IP co-sell deal registration validation now live

Categories

  • Date: 2021-11-15
  • Capabilities

Summary

Updates to the automated co-sell deal registration validation process in Partner Center are now live. These updates will help reduce the time for deal registration validation.

Impacted audience

Referral admins whose organizations are eligible for Azure IP co-sell and who register deals in Partner Center

Details

As of August 2021, the co-sell deal registration validation process has been automated in Partner Center, providing immediate insights into the eligibility status of the deal for registration validation. This eliminates the scenario in which you unknowingly submit an ineligible deal. In Partner Center, a banner is visible that shows deal registration eligibility, the reason for that eligibility status, and access to the submission process. It's important to note that deal eligibility is not the same as deal approval. The new feature enables you to quickly see if your offer is eligible to proceed with the registration process or not. More information on co-sell deals registration validation is available on Microsoft Docs: Register deals you've won in Partner Center.

In November 2021, the following features will be added to the automated deal registration validation process in Partner Center to further simplify the process.

  • The deal registration process for Azure IP Co-sell deals is now in the deal progress bar of the deal in the Co-sell Opportunities tab to make the process more streamlined.

  • New in-tool and email notifications for when a deal registration is sent back to a referral admin for action required, helping them address any outstanding steps quickly so that co-sell deals can be registered and validated in a timely manner.

  • The Register button to submit the deal for registration validation won't be enabled until the form is completely and correctly filled. This will prevent the submission of incomplete deals for registration validation and ensure that when deals are submitted, they can be reviewed quickly.

  • In-tool "help text" features will be available to provide prompts for entering the correct information in the form.

  • If a deal is rejected, referral admins will be informed of the reason for this rejection via a direct message.

  • Updated deal registration statuses will help referral admins keep track of the status of the deal in the registration validation process. The following types of status will be added to the registration validation process:

    • Registration Pending: The deal is waiting on the referral admin to register the deal.

    • Approved: The deal has been approved by the system.

    • Review (In Progress): The deal has been selected for further review by the deal validation team.

    • Action Required: Referral admins are requested to edit deal registration details, with relevant comments by the deal validation team. This is a new state that has been introduced as a part of the deal validation process. It enables the referral admins to edit the deal registration details if requested by the deal validation team. If there's any action required, an edit request with relevant comments from the deal validation team is sent by email and in a banner in Partner Center to the referral admins. Once the necessary changes are made by the referral admins, the deal goes back into the review lifecycle with the deal validation team.

    • Review (Passed): The deal has been successfully reviewed and approved by the deal validation team.

    • Review (Failed): The registration failed validations during the audit process. The referral admins will be notified of the reasons for deal registration failure by email and a banner in Partner Center.

    • Marketplace Validation (Pending): The marketplace transacted deal is under review by the deal validation team.

    • Marketplace Validation (Passed): The marketplace transacted deal has been successfully reviewed and approved by the deal validation team.

    • Marketplace Validation (Failed): The marketplace transacted deal has failed registration validations during the review process. The referral admins will be notified of the reasons for deal registration failure via email and a banner in Partner Center.

  • "Deal registration" tab will be renamed "ISV connect deal registration". ISV connect deal registrations without a corresponding co-sell opportunity should be created in the ISV connect deal registration tab. This tab will only contain deal registrations for ISV Connect deals. More information on ISV Connect registrations is available at Register deals you've won in Partner Center.

Note

Registrations that are approved by the system can be selected for further review by the Microsoft deal validation team.

Next steps

Questions?

If you have questions about the changes outlined, review the articles listed in the previous section.


November CSP community update and reminders

Categories

  • Date: 2021-11-15
  • Capabilities

Summary

The CSP monthly update newsletter is now available, along with additional CSP community resources that provide you with essential program updates.

Impacted audience

CSP direct bill partners and indirect providers

Details

This month's resources cover the following topics:

Launches

Clinics

CSP Community Q&A reminder

The monthly CSP community Q&A session provides you with an opportunity to learn more and ask questions about changes affecting the program. This month's call will focus on the topics listed in the previous section and more.

Register here to join the call.

Always available---Launch content on demand

Within the monthly CSP community collection, you can find:

For a consolidated view of all recent and active launches in one place, visit the new partner launch calendar. You'll find a timeline for each launch and links to published materials to help you learn more about that launch.

Need licensing readiness? The monthly CSP spotlight webinars cover the latest CSP licensing information available for all partners.

Next steps

Review the community resources and register for the Community Call Q&A.

Questions?

The monthly CSP community Q&A call is the best place to bring questions about operational change in the CSP program. You may submit a question up to 48 hours before the call. All launch-related questions will be answered in the call and/or in the Q&A document published after the call. You can visit last month's community collection and review the Q&A document that was published after the November event.

Questions on any other CSP topic? Visit the Partner Center support page.


Enhanced capabilities for migrating CSP seat-based subscriptions to new commerce

Categories

  • Date: 2021-11-15
  • Grow Your Business

Summary

Microsoft announces enhanced capabilities for migrating CSP seat-based subscriptions to new commerce and other important updates.

Impacted audience

CSP direct bill partners and indirect providers, and resellers through their indirect providers

Details

Effective October 14, 2021 Microsoft has enabled like-to-like migrations of existing CSP seat-based subscriptions to the new commerce experience through the Partner Center user interface (UI) and via API. With like-to-like migrations, a partner can convert a legacy existing annual term subscription to a new commerce annual term subscription on the same SKU with the identical seat count and number of remaining months before renewal.

In early November, Microsoft launched enhanced migration capabilities via API (Partner Center UI functionality planned for early 2022). Using these capabilities, partners can start a new subscription term and/or change the following subscription attributes upon migrating an existing subscription to new commerce:

  • Term length

  • Billing frequency

  • Seat count

Detailed information about these migration capabilities and steps for bulk migration (API only) for partners needing to migrate large numbers of eligible subscriptions in groups is included in the latest version of the Operating guide.

Other important updates:

  • To support self-service capabilities, Microsoft will enable self-service functionality via Partner Center or API for seat-count reductions within the first 72 hours of a subscription term (after initial purchase or renewal) or at midterm (from the number of seats added midterm), instead of this reduction requiring a support request. Testing of this self-serve capability will begin in the integrated sandbox environment on December 10, 2021.

  • On January 12, 2022, telco offers in CSP new commerce will be available for purchase in Canada. Partners can start testing these offers in the integrated sandbox environment on December 15, 2021. To learn more about telco offers, review the Telco and Pay-as-you-go section in the Operating guide.

  • As a follow-up to the announcement on October 25, 2021, Microsoft will set the autorenewal default to "On" for software subscription purchases in CSP new commerce starting January 22, 2022. This capability will simplify the renewal process for partners and their customers, allowing for software subscriptions to auto-renew on their designated renewal date by default.

Next steps

  • We'd like to remind you that there are several upcoming training opportunities to help your organization prepare for the upcoming seat-based offer changes. Review the training communication to register or review the recorded sessions.

  • The resources in the New commerce experience for CSP seat-based offers collection will be updated shortly with additional details.

  • Review the latest version of the Operating guide.

  • Review this video to learn how to navigate the new commerce experience for CSP seat-based offers collection and resources that are available to support your learning path.

  • For any questions about these offers, check your relevant Yammer communities.


Promotional discounts announced and migration period extended in CSP new commerce experience

Categories

  • Date: 2021-11-11
  • Capabilities

Summary

Microsoft will launch introductory promotional pricing for CSP seat-based offers, providing more time for customer transitions to new commerce.

Impacted audience

CSP direct-bill partners and indirect providers, and resellers through their indirect providers

Details

More time for transition

With the release of CSP seat-based offers in the new commerce experience, partners asked for more time to deploy the technical and operational changes required for the new commerce transition. Because of these requests, Microsoft has revised the timelines for the release.

Resetting general availability date

Originally scheduled for October 14, 2021, the general availability of this release--when introductory promotional pricing will be available for commercial seat-based offers in new commerce--has been moved to January 2022. This ensures that partners can use the tooling (both in Partner Center and via API) to migrate existing CSP customer subscriptions easily and efficiently to new commerce. This capability is especially important for indirect providers and their downstream indirect resellers who have thousands of subscriptions to migrate.

Giving more time for customer transitions

Microsoft will extend the period during which subscriptions can be renewed on the existing platform to June 30, 2022 (instead of March 10, 2022). This extension gives partners three more months before all subscriptions must be renewed in the new commerce experience. As previously announced, the ability to place new orders on the existing platform will end on March 10, 2022.  

To accelerate the adoption of the new commerce experience, Microsoft will offer two time-bound promotions beginning in January 2022:

  • The annual term promo gives a 5% discount off the CSP price list amount.

  • The monthly term promo applies the regular annual term price instead of the usual 20% higher price point.

Monthly term promotional pricing will be in effect through June 2022. Annual term promotional pricing will be in effect through March 2022. However, Microsoft reserves the right to extend annual term promotional pricing up to, and including, June 2022.

These promotions apply to all new commerce commercial offers except Windows 365 and to subscriptions of up to 2,400 seats. Learn more about promotions by downloading the Global Promo Readiness Guide.

Microsoft has designed the annual-term promotion with flexibility in mind by enabling seats to be added to the annual-term subscription at any time in the term--even after the promotion ends--at the promotional per-seat price. What's more, new commerce monthly term offers purchased before July 2022 provide the flexibility of the previous CSP experience's annual term offers at annual-term pricing with the ability to cancel or reduce seat counts at the end of any given month. However, subscriptions ordered during the promo period will renew after June 30, 2022 at the price in effect at the time of each renewal. These promotions can be tested in the sandbox environment beginning November 22, 2021.

Note

Windows 365 in CSP new commerce will be available only for monthly terms at non-promotional pricing at the October launch. Windows 365 is also available for monthly terms within the enterprise motion.

On October 1, 2021, Microsoft launched incentive rebates for new commerce transactions in the CSP program under the Microsoft Commerce Incentive (MCI) program for direct-bill partners, indirect providers, and indirect resellers. More information on these earning opportunities can be found at the Microsoft Commerce Incentive Resources collection.

Looking ahead

The new commerce journey isn't finished with the January general availability release. Partners can expect high-value CSP seat-based offer innovations in the new commerce experience later in 2022, including:

  • More three-year terms for seat-based offers in addition to the current Dynamics 365 three-year term offers

  • Home Use Program (HUP), which allows a customer's employees to receive a discount on purchases of certain Microsoft 365 consumer offers

  • Multiregion add-ons for Microsoft 365 so a user on a subscription can tap into the Microsoft data center nearest to the user's location

Microsoft expects partners to have transitioned all annual term commercial subscriptions in the existing CSP business to the new commerce experience by July 2023.

Next steps

Questions

For any questions about these offers, check your relevant Yammer communities.


Coming in December: Get Genuine Windows Agreement offers in the CSP program

Categories

  • Date: 2021-11-10
  • Capabilities

Summary

Get Genuine Windows Agreement (GGWA) offers will be available in the CSP program from December 1, 2021.

Impacted audience

Partners transacting GGWA offers via the Open License and CSP programs

Details

GGWA legalization solutions assist customers in converting non-genuine Windows operating systems to legitimate versions and remaining compliant while encouraging the purchase of genuine Windows preinstalled PCs in the future. The goal of GGWA is strictly to help a customer resolve a mis-licensing situation. The GGWA solution will be available from December 1, 2021 for small and medium-sized organizations through partners in the CSP program.

Customers can acquire GGWA licenses for the full version of the Windows desktop operating system for devices that require proper Windows licenses. Because GGWA licenses are full licenses for Windows, they don't have a qualifying operating system (QOS) requirement.

GGWA licenses are available only as a one-time purchase, where all units must be placed under a single order. GGWA licenses cannot be assigned to devices without a QOS, if such devices are obtained after the customer's order.

Next steps

Share this update with your internal teams as needed, and review the GGWA assets available in our Operations Readiness gallery.

Questions?

For questions about these offers, open a support ticket in Partner Center.


Microsoft Nonprofit Grant program evolution: Providing the technology that nonprofits need to drive their mission

Categories

  • Date: 2021-11-8
  • Capabilities

Summary

We are making changes to ensure that nonprofits of all sizes meet their collaboration and productivity needs, with built-in security, and benefit from the power of technology for good.

Impacted audience

All partners transacting through the Cloud Solution Provider (CSP) program.

Details

Microsoft is committed to ensuring nonprofits have access to modern, secure cloud technology and can gain the skills necessary to utilize this technology to accelerate missions. The portfolio of offers available to nonprofit organizations now includes all of the Microsoft Cloud solutions, Business Applications, Azure, and Modern Work, and as the needs of nonprofit organizations shift to accommodate remote work, combat ongoing cybersecurity threats, and allow for program scalability during the global pandemic, we are making changes to ensure nonprofits of all sizes meet their collaboration and productivity needs, with built-in security, and benefit from the power of technology for good.

To start, back on July 1, 2021 granted licenses of Office 365 E1 were no longer available to new customers via Web Direct, and then from August 1, 2021, granted licenses of Office 365 E1 became no longer available on the CSP price list. Existing customers can continue to benefit from the grant licenses that they have and can add additional Grant seats via their admin portal.

Hence, the grant Office 365 E1 license is now only available to new nonprofit organizations with over 250 employees that qualify for an Enterprise Agreement.

Note

These grant licenses are for the organization's paid employees and executive leadership (CXO, Executive Director, Board of Directors) only Eligible nonprofits are still able to purchase Office 365 E1 as a discounted SKU on Web Direct, CSP, or EA for use with staff or volunteers.

Then beginning in April 4, 2022, Microsoft is shifting to a cloud-first grant program for nonprofit organizations This means that Microsoft will no longer offer donated (free) Office on-premises licenses to most nonprofit organizations post April 4, 2022. Nonprofits should be looking to use Microsoft 365 to gain access to Office, and so we have worked to identify the right grant offers for different organizational sizes:

  • Microsoft 365 Business is best suited for small and medium-size nonprofits (fewer than 250 employees) to help organizations enable secure remote work and reduce costs.  

    • Microsoft 365 Business Premium will continue to be free for up to 10 users and includes email, downloadable desktop applications (that is, Office 365 on-premises), cloud file-storage and sharing, web conferencing with IM, audio, and HD video, and simple device management and advanced security features.

    • Microsoft 365 Business Basic will continue to be free for up to 300 users and includes email, cloud file storage and sharing, web conferencing with IM, audio, and HD video, and other services.

  • Larger nonprofits (>250 users) may have different licensing needs. These enterprise-sized organizations can get Office 365 E1 via an Enterprise Agreement via their account team or Licensing Solution Provider partner.

Note

Grants of Office 365 E1 are capped at 2,000 licenses on an EA.  

As of October 4, 2021, Microsoft is standardizing the 2,000 licenses cap across all the Office 365 E1/E2 grant subscriptions. Those grantees on legacy Office 365 E1/E2 grant offers that were previously uncapped will now have a 2,000 licenses cap in place. Grantees on these offers that already purchased over 2,000 licenses will still have access to those purchased licenses, but all grantees below 2,000 purchased licenses will be capped at the new level.  

Additionally on April 4, 2022, the legacy EMS E3 grant offer, which has not been available to new customers for some time, is being sunset to streamline and simplify our grant portfolio. Customers on the legacy EMS E3 grant will be provided with an opt-in optional move to the discounted EMS E3 at the time of renewal (post-April), or they could manually reassign users to the Microsoft 365 Business Premium grant offer if that meets their requirements.

Next Steps

Questions?

For any questions related to this notification, please register to use the Partners for Social Impact Community in the partner readiness forum to raise your questions.


New commerce Cloud Solution Provider (CSP) seat-based pricing discrepancy across cloud products

Categories

  • Date: 2021-11-8
  • Capabilities

Summary

In some regions, partners in the CSP program might see a difference in pricing (higher or lower) between existing and new commerce commercial offers across cloud products.

Impacted audience

CSP direct-bill partners and indirect providers, and resellers through their indirect providers

Details

Microsoft introduced the new commerce CSP price lists for seat-based offers as part of the October 14, 2021 technical release. We're aware of some minor price differences between the existing and new commerce price lists for monthly and annual term SKUs.

We strive for close parity between existing seat-based offer pricing and new commerce pricing, but there might be unavoidable discrepancies. We're reviewing for major pricing differences and will communicate further if these are found.

Next steps

No action is required on your part.

To learn more about this launch, review the readiness resources in the new commerce experience for seat-based offers collection.

Questions?

For further questions about these offers, check your relevant Yammer communities.


Launching the referral summary dashboard

Categories

  • Date: 2021-11-8
  • Capabilities

Summary

The referral summary dashboard will be available in Partner Center from November 8, 2021.

Impacted audience

Referral admins who work on referrals and co-sell with Microsoft

Details

Available in the Referrals analyze section of Partner Center, the referral summary page provides a consolidated view of your organization's leads, co-sell opportunities, and solutions that you've published. It also shows you how your referrals are performing. You can review these metrics regularly to identify trends or areas that need attention and start driving towards your business goal.

The referral summary dashboard provides the following information:

Dashboard Description
Solutions outlook Shows an overview of solutions that you’ve published and contribute to the referral data that you will see in this feature.
Referrals Provides you with an aggregate view of your referral data across co-sell opportunities and leads in one location. Specifically, it shows the total number of referrals, referrals accepted, and referrals marked as won for a selected time range.
Co-sell opportunities Gives high-level insights into your co-sell opportunities for a selected time range.
Leads Gives high-level insights into your co-sell leads for a selected time range.
Referrals distribution Provides you with an interactive graphic that has drill-down capabilities, allowing you to discover your referral distribution, while providing clarity on the outcomes. This will help you understand the channels through which your referral activity is coming and the associated status.
Referrals acceptance time Enables you to view the time between referrals being provided to your organization and accepted by your team.
Referrals win time Enables you to see the referral lifecycle time from acceptance to win.
Revenue Shows you the relative monetary impact that you’re having through your Microsoft co-sell channel.

The referral summary dashboard page can be viewed from the Insights workspace or the Referral workspace.

For a step-by-step guide on using the referral summary dashboard, go to Microsoft Docs: Referral summary insights.

Next steps

Share this information with appropriate contacts in your organization.  

Questions?

If you have any questions regarding the changes outlined, review the supporting document mentioned in the previous section.  

If you require further support, contact the Partner Center support page.


December price list preview republished

Categories

  • Date: 2021-11-5
  • Capabilities

Summary

The December licensed-based price list preview published on November 1, 2021, had an issue. It has been removed and replaced with an updated version.

Impacted audience

All partners transacting through the Cloud Solution Provider (CSP) program.

Next steps

Partners should use the republished December price list preview for offer and pricing information.


View the latest promotions and offers

Categories

  • Date: 2021-11-4
  • Capabilities

Summary

The latest Global Promo Readiness Guide has now been published.

Impacted audience

Partners transacting through the Cloud Solution Provider program

Details

The latest Global Promo Readiness Guide, a consolidated view of all current and upcoming promotions, is now available on the Operations Readiness resource gallery. See active and upcoming promotions and offers here.

Next steps

Review the latest monthly Promo Guide in the Operations Readiness resource gallery. Share this information with the appropriate contacts in your organization and let us know if the guide is helpful by responding to the "Was this page helpful?" question at the bottom of the page.

Questions?

For questions about these offers, check your relevant Yammer communities.


Reminder: Marketplace price list updates for Cloud Solution Provider (CSP) partners

Categories

  • Date: 2021-11-2
  • Capabilities

Summary

As previously communicated, the marketplace price list for CSP partners will be updated on November 15, 2021.

Details

To have consistency across Partner Center price lists in the new commerce experience, we'll be updating the marketplace price list.

From November 15, 2021, the marketplace price list will include new columns and updated headers. Partners might need to make changes to their systems to support this change. We'll share more details of the changes with partners on November 5, 2021, via Discover offers - commercial marketplace.

To get an early preview, here are the upcoming changes to expect:

Current column name Future column name as of November 15
Product Will move under a new column, “Tags”
Type Will move under a new column, “Tags”
Sub Type Will move under a new column, “Tags”
Description SkuDescription
Billing Frequency TermDuration (P1Y, P1M)
Purchase Unit UnitOfMeasure
Regions Market
Term BillingPlan (Annual, Monthly)
ListPrice UnitPrice
MSRP ERP
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Tags (Azure, SaaS, ThirdParty)

Questions?

If you have any questions, visit the Partner Center Support page.

Change log

  • November 12, 2021: As of December 2021, the Marketplace price list will also be available via API, refer to the guidance to get a price sheet for marketplace.
  • November 2, 2021: Original announcement

(Updated) Coming in early 2022: granular delegated admin privileges (GDAP)

Categories

  • Date: 2021-11-2
  • Capabilities

Summary

Microsoft is introducing granular delegated admin privileges (GDAP), which will allow partners to control more granular and time-bound access to their customers' workloads.

Impacted audience

Direct-bill partners, indirect providers, indirect resellers, and control panel vendors transacting through the Cloud Solution Provider program

Details

The Microsoft Threat Intelligence Center (MSTIC) continues to detect nation-state (Nobelium) activity that exploits partner trusted relationships and admin privileges to gain access to downstream customers. To learn more how to protect yourself and your customers, read the following:

We highly recommend moving away from the current DAP model (which gives admin agents standing or perpetual global admin access) to a fine-grained delegated access model. The fine-grained delegated access model reduces the security risk to customers, and the impact on them as well. It also gives you control and flexibility to restrict access per customer at the workload level of your employees who are managing your customers' services and environments.

To join the GDAP pilot: Go to the Granular Delegated Admin Privileges (GDAP) Pilot Registration Survey to improve your security posture and implement the state of "least privilege" with "zero trust" mindset to follow security best practice.

Key features of GDAP

  • When creating a GDAP invitation:

    • Partners can select a GDAP relationship duration of between 1 and 730 days.

    • Partners can choose from any Azure AD roles that are supported by GDAP for granularity, which can be approved by customers at partner tenant scope.

    • Partners are discouraged from selecting a global administrator role for GDAP invitation requests.

    • Partners can send the invitation URL to their customer for approval. Only the global admin on the customer's tenant can approve the GDAP request.

  • Partners can use GDAP reporting analytics in Partner Center to track invitations pending approval from customers, and export the data to follow up with the customers.

  • Partners can create security groups in their partner tenant to organize their employees, which allows them to restrict their access per customer per Microsoft 365 workload level and partition their employees' access per customer, depending on the business need.

    • Examples of security groups:

  • Partners can organize and make ongoing updates to Azure AD role assignments to security groups in their tenant without requiring customer reapproval (because access has already been approved at the partner tenant level).

  • Either the partner or the customer can terminate access granted through GDAP.

  • After the GDAP relationship duration has been reached, access automatically expires. Partners will no longer have access to the customer's tenant, and users can't administer services on behalf of the customer.

  • Partners can use GDAP reporting analytics in Partner Center to track which relationships across their customers are expiring when, and download the data in an exportable format.

  • We recommend subscribing to email notifications to receive proactive email notifications one month, seven days, and one day before access expires so that you can create another GDAP relationship with the same permissions for the next term duration and get approval from your customer to ensure continuity of access.

  • Partners can track their user activity in the following ways:

Customers can also track the partner user's activity in Azure AD sign-in logs in the customer's tenant.

  • GDAP will be enabled for all Microsoft 365 services beyond the ones that currently don't support DAP. All new Microsoft 365 workloads will support only GDAP in the future.

  • Support for GDAP for advisors will be added in the future.

Next steps


Upcoming seat-based offers in the Cloud Solution Provider (CSP) new commerce experience (NCE) training sessions

Categories

  • Date: 2021-11-02
  • Capabilities

Summary

There are three different training opportunities to help your organization prepare for the upcoming seat-based offer changes.

Impacted audience

CSP direct bill partners and indirect providers, and resellers through their indirect providers

Details

Since the public disclosure on August 19, 2021, Microsoft has provided a variety of readiness resources on the release of seat-based offers in the CSP new commerce experience, so that partners can quickly learn about the operational and business rule changes included in the release.

The following are three different training opportunities to help your organization prepare for these changes.

CSP Operations training sessions

As a continuation of the October special training session (watch the recording for your region if you weren't able to attend), the Partner Business Operations (PBO) community will host additional training sessions on November 10 and 11, 2021. (The Korean session will be held on December 1, 2021.) These sessions are designed to help CSP partners get ready to transact Microsoft 365, Dynamics 365, Power Platform, and Windows 365 offers in the new commerce experience. Register for the calls here.

To prepare for these calls:

  • Review the seat-based offers in CSP new commerce resources in the collection, and bring your questions to the call.

Register for the readiness session for your region and language preference.

CSP Spotlight calls

CSP Spotlight calls are monthly webcasts that cover the latest CSP licensing information and are available to all partners. During the September and October CSP Spotlight calls, the Get Licensing Ready (GLR) team covered the launch of seat-based offers in the CSP new commerce experience. Register here to watch the recordings and sign up for the November 3 and 4 CSPSpotlight calls, which will also present topics about the launch.

In mid-November, the GLR team will host a special two-hour online webinar for CSP partners, which will provide an overview of the seat-based offers release. You will have opportunities to ask questions during the webinar. There are three separate sessions scheduled for November 15 and 16.

Technical workshops

From November 15 to 17, 2021, the Microsoft Engineering team will host a three-day technical workshop for CSP partners, and on November 18, there will be a special APOC Q&A session. Register here for these events.

The three-day workshop will focus on the technical capabilities and API integration that are required for the seat-based offers in CSP new commerce release, covering the price lists, catalog, purchasing, subscription management, billing, two-tier support, sandbox testing, and much more. Partners can expect to obtain a full understanding of the NCE technical adoption scope after this workshop. They will also learn the best practice for using NCE-related APIs to automate their marketplaces to further scale their CSP business and operation.

Here are the topics that will be covered each day of the workshop.

Day 1 topics Day 2 topics Day 3 topics
Workshop kick-off and technical roadmap Billing and reconciliation files Partner security
Delegated admin privileges (DAP) monitoring
Granular DAP (GDAP)
Fraud notifications
Partner Center API/SDK fundamentals Graph API introduction Get Promotions and promotion eligibility Customer user licensing/role management and devices for GDAP
Price sheet and offer matrix integration Microsoft 365 and Microsoft Dynamics 365 migration capability from legacy to NCE Compliance:
Customer services
Address validation
Dual-mode attestation
Additional reseller (EU/EFTA)
Purchase and cart Multicurrency scenarios in pricing and billing Billing plans for software subscriptions
Subscription management Cancellation experience and logic Sandbox testability and two-tier support
Telco offers with consumption model Telco offers with consumption model

Seat-based offers in the CSP new commerce readiness content

Content published in the readiness collection, which includes L100 and L200 decks, FAQ, and comparison charts, is available to all CSP partners. Watch this video for information on how to navigate the collection.

Readiness map

This document lets partners view by role the assets, communications, and recorded partner sessions that are available within the collection, with links to the resources. Any new assets added to the collection in the coming months will also be added to the readiness map.

Operating Guide

The Operating Guide provides more detailed content (when compared to the L100L200, and Subscription Management chart), and provides guidance and instructions on how to transact and manage Microsoft 365, Dynamics 365, Power Platform, and Windows 365 offers in the CSP new commerce experience.

The guide will be regularly updated based on partners' questions, as well as feature and functionality additions. Review the change log to identify updates.

Questions?

For any further questions about these sessions, check your relevant Yammer communities.


November product launch calendar is available

Categories

  • Date: 2021-11-02
  • Capabilities

Summary

The November product launch calendar is now published.

Impacted audience

All partners transacting through the Cloud Solution Provider (CSP) program

Details

The November 2021 product launch calendar is now available in the Operations readiness resource gallery. View the upcoming product launches and offers here.

Next steps

Review the product launch calendar, and share the information with the appropriate stakeholders in your organization.

Questions?

For any further questions about these offers, check your relevant Yammer communities.


Less than 60 days to transact offers in the Open License program

Categories

  • Date: 2021-11-02
  • Capabilities

Summary

No renewals of SA and online services or new purchases of software licenses and online services can be made through the Open License program after December 31, 2021.

Impacted audience

All partners transacting offers through the Open License program

Details

December 31, 2021, is the last day to transact Open License program offers; no renewals of Software Assurance (SA) and online services or new purchases of software licenses and online services can be made through the Open License program. A few important reminders:

  • Submit your planned December Open License orders well in advance of the December 31, 2021, deadline. Do not wait until the last week of December to place orders.

  • Engage early with your resellers and customers to avoid unprocessed Open License orders at calendar-year end.

Per standard Regional Operation Center (ROC) commitments, Open License orders are processed on a best-effort basis. Microsoft does not guarantee an order submitted before the Open ordering system shutdown on December 31, 2021 will be processed due to the time it may take to release and process that order. Please remember: Order compliance reviews as well as any surge in year-end order submission volumes could impact release and process times of your Open License order.

  • If your organization anticipates Open License program orders having potential processing risks (prior to December 31, 2021), you're advised to place the order via software offers in CSP.

  • If your organization intends to place orders in the Open License program during December 2021, please do so as early as possible to avoid processing delays that may impact release and processing of the order.

You can review helpful assets on the Operations Readiness Gallery including the latest information on transitioning from Open L to CSP including on-demand webinar sessions to help partners onboard and transition customers as needed.

Next steps

For partners who are not yet onboarded into the CSP program, please remember: December 31, 2021 is the last day to transact Open License program offers for your customers. As of midnight, local time on January 1, 2022, partners must have joined and onboarded into the CSP program to transact the perpetual software offers in CSP. To protect your revenue streams, partners will need to transition those Open License program customers sooner rather than later and move their new purchases and renewals to the offers in CSP, Open Value, or Open Value Subscription.

Partners are also encouraged to join one of four Ops-hosted Office Hours sessions occurring November 3 and 4 (Partner Center Onboarding and Overview for Indirect Resellers in CSP) and another set of four sessions happening on November 10 and 11 (Open Value Partner Operations Considerations).

Partners can register for these sessions at the same site than before by visiting:

Open Retirement - Migration to CSP/Open Value: Partner Operations Consideration s.

Please share this update with your internal teams as needed.

Questions?

Review helpful assets on the Operations Readiness Gallery:

For questions about these offers, check your relevant MPC communities.


Moving Azure-only Server and Cloud Enrollment (SCE) customers in extended term to new commerce

Categories

  • Date: 2021-11-02
  • Apps & Infrastructure

Impacted audience

Partners transacting through the Cloud Solution Provider (CSP) program

Summary

There’s an opportunity to introduce commercial customers to the new Azure experience through the Microsoft Customer Agreement (MCA).

Details

After the expiration of an Azure-only SCE enrollment, a customer may continue to purchase Azure at pay-as-you-go prices under the extended term clause of the agreement. Customers in this situation can continue to use Azure, but no longer have access to any special terms or pricing that they had under their Enterprise Agreement (EA) enrollment.

Introducing these commercial customers to the new Azure experience through the MCA will provide them with a better overall Azure experience. That experience includes improved cost management tools, and a single portal for Azure resources and billing, invoicing, and administration. Through the new Azure experience, Microsoft partners can proactively engage these customers to help them optimize their Azure experience and grow their Azure consumption.

To help these customers gain access to the benefits of the new Azure experience, we will provide opportunities for customers in direct markets to move to the new commerce experience.

  • Enrollments in extended term may be engaged actively by partners and/or by Microsoft sales teams to move the customers to new commerce.
  • To help your customers understand their purchasing options, review the purchasing guidance.

Starting in January 2022:

  • Customers with enrollments in extended term for less than 12 months will receive messages in the EA Azure portal ea.azure.com, inviting them to move to new commerce.
  • Customers with enrollments in extended term for more than 12 months will be presented with the new terms under the Microsoft Customer Agreement in the EA Azure portal, and will be moved to the new commerce experience through an automated process.

Next steps

We will be providing customers who are in extended term for Azure-only SCEs with opportunities to move to the new commerce experience as previously mentioned, which could result in sales opportunities for partners.

For customers who would like a partner to assist in their subscription management and provide additional services, partners associated with those customers should move them to the breadth (CSP) motion.

  • Azure Expert managed service providers (MSPs) will be able to use automated tooling to migrate these customers without disruption to services or downtime.
  • Partners who are not Azure Expert MSPs can contact and work with other partners who are Azure Expert MSPs to migrate their customers and still offer these customers paid-for value-added services.

Resources