Attest acceptance of the Microsoft Customer Agreement on behalf of your customer

Applies to

  • Partner Center
  • Microsoft 365 Admin Center

Appropriate roles

  • Admin agent
  • Sales agent

Appropriate partner types

  • Indirect resellers, Direct bill, Indirect providers

This article describes certain scenarios where you might need to attest a customer's acceptance of the Microsoft Customer Agreement on the customer's behalf.

Two scenarios where you need to attest on behalf of your customer

There are currently two scenarios where customers may not be able to directly accept the Microsoft Customer Agreement within the Microsoft 365 Admin Center.

Scenario 1: An existing customer has purchased any of the following through an existing partner relationship: offers, software or software subscriptions, Reserved Instances, and Azure Plan. The customer is now attempting to make any new purchase (excluding auto renewal). When that customer clicks the URL, they will receive the message "Please reach out to your Partner to confirm your acceptance of the Microsoft Customer Agreement."

To resolve: You must attest on behalf of the customer.

Screenshot of Microsoft 365 Admin Center page asking you to reach out to your partner to confirm acceptance of the Microsoft Customer Agreement.

Scenario 2: An existing customer has purchased any of the following offers, software and software subscriptions, Reserved Instances, and Azure Plan. The customer is now attempting to make any new purchase with a new partner.

When the customer clicks the URL to Microsoft 365 Admin Center to accept the new partner relationship and the agreement, they will receive the message "Please reach out to your Partner to confirm your acceptance of the Microsoft Customer Agreement."

To resolve: You must attest on behalf of the customer.

Next steps