Billing overview for CSP program partners working in Partner Center

Appropriate roles: Admin agent | Billing admin | Global admin | Helpdesk agent | Sales agent

This article provides the basic billing and invoice information for CSP partners in Partner Center including how to bill customers and how to find and read your invoice.

Find your bill

To find your bill:

  1. Sign in to the Partner Center dashboard.

  2. From the Partner Center menu, choose Billing.

  3. On the Billing page, you can download your latest bill or download previous bills in the Billing history section.

Bill your customers

Microsoft has no requirements or conditions about how you handle your own invoicing.

To determine a customer's usage, see your reconciliation files. Use the customer name and other relevant fields to determine usage.

Billing types

Billing types in Partner Center include license-based billing, usage-based billing, and one-time billing.

Billing currency

License-based and usage-based billing: You'll be billed for product(s) in the currency of the country or region in which you're located. You're billed the same regardless of the location of the customer to whom you sold the product(s).

One-time billing: Starting January 28th, 2021, partners in the EU/EFTA and UK region who have new customers and existing CSP customers purchasing new commerce offers for the first time whose tenants were created prior to 11 May 2020, will be billed for those purchases in partner location currency. Partners located outside of the EU/EFTA and UK region will continue to be billed in partner location currency. Read more about onetime and recurring.

Invoices

Your invoice is a summary of all charges for the current billing period. This includes charges across the program, all products, and all customers. For examples of monthly and annual billing scenarios, see common billing scenarios

For usage-based and license-based billing, your invoice is available within two (2) days of your selected billing date in UTC time. For example, if you have a September 12th billing date, the invoice generation process will begin at 12:00AM UTC on the 13th and complete by 12:00AM UTC on the 14th.

For one-time and recurring billing, the billing period is aligned to calendar month and the invoice/reconciliation files will be available no later than 8th of every month. For more information read Azure Plan billing.

Price lists

Price lists are updated monthly. Preview price lists are available one (1) month in advance.

To see the latest Cloud Solution Provider programs and offers, from the Partner Portal dashboard, go to Sell > Pricing and Offers. You'll find separate price lists for the different types of products that are available. The following price lists are available on the Pricing and Offers page:

License-based prices are guaranteed for the term of the subscription, usually 12 months from the purchase date.

Usage-based prices can change on a monthly basis.

Prices for products, services, and software subscriptions are guaranteed through the subscription duration. However, prices may change when you renew.

You'll see adjustments and credits in arrears on your next billing invoice after the credit or adjustment is applied.

Payment terms

Payment terms are net 60 days. Invoices must be paid by the invoice due date (60 days after the billing date), or your account will be delinquent, which may impact your enrollment in CSP.

You can regain full functionality of your suspended accounts when you pay the past due amount.

Once the corrected billing information has been provided, your payment will be visible in the Partner Center billing page within 5 business days.

Taxes and VAT

You are taxed based on your details (not your customers' details) because the billing relationship is between Microsoft and you. You can submit your tax identifier during the account setup process or through a support request later. You'll see the changes reflected on your next billing cycle.

For withholding and sales tax exemption, you must submit tax documentation through a support request. You'll see the changes and appropriate refunds on your next billing cycle. Find out more information on submitting withholding tax.

For value-added tax (VAT) exemption, you must submit your VAT ID (validated by Microsoft) through a service request. If the VAT ID is submitted after the account setup (through a support request), your invoices prior to that request will not have a VAT ID stamped on invoice PDF. You'll see the changes on your next billing cycle.

You can find further tax details from your local tax office or tax advisor.

Adjustments/Credits/Cancellations

Cancellation credits for licensed-based services are pro-rated for unused days for mid-cycle cancellations (as well as license decreases according to this formula:

[ROUND((ROUND(Unit Price * Quantity / Number of days in pro-rated Month, 2) * Number of pro-rated days) / Quantity, 2) * Quantity]

Microsoft does not charge early termination fees for cancellation of license-based services.

Billing rules

There are two types of billing frequencies today: Annual & Monthly.
Metered service rates can change within the invoice cycle.

Annual billing rules

  • Subscriptions are annual and auto-renewed.

  • Billing is in 12 monthly payments or one annual payment per annual subscription.

  • You are billed in advance for the next billing period for license-based services, based on number of licenses at the end of the prior billing period.

  • You are billed/credited in arrears for any changes in the number of licenses (pro-rata calculation based on license-days). Pro-rata calculation uses the following formula:

    • [ROUND((ROUND(Unit Price * Quantity / Number of days in pro-rated Month, 2) * Number of pro-rated days) / Quantity, 2) * Quantity]
  • Payments are billed for licenses sold, not licenses provisioned

Monthly billing rules

  • Subscriptions are month-to-month and automatically renew at the new metered service rates. You're billed each month for the previous month's usage.

  • Metered service rates can change within the invoice cycle.

  • The invoice you receive will only have the charges that are accrued for that month.

Credit notes

You might need to request a credit or rebill for the following reasons:

  • You need to make address or purchase order corrections.
  • A tax refund was applied after the invoice was generated. You can request a credit or rebill to get the tax refund pulled back into the original invoice. The same is also true for refunds. You can request a credit or rebill of the original invoice, then pull in a refund.

For all one-time and recurring transactions, Microsoft can issue a credit note when you request a credit or rebill. The invoice is canceled when the credit is issued.

Next steps