- Partner Center
- Partners in the CSP program
Depending on the products, solutions, and services you buy on behalf of your customers, you’ll be billed for these purchases in one or more of the following ways:
When you buy products or online services that require licenses, you’re billed for each license you bought (not on license usage). You can choose whether to be billed once a month or once a year. If your business needs change, you can switch from one to the other and back again.
For more information about monthly vs. annual billing, see the billing FAQ.
When you buy online services such as Azure subscriptions, you’re billed for monthly usage rates. Only monthly billing is available for usage-based products. Usage-based services, such as Azure, are billed according to metered rates, based on consumption.
When you buy Azure reservations or other software subscriptions, you pay in advance for a pre-set term. Because you’re paying in advance, you’re billed in one lump sum.
If you’ve chosen to be billed monthly or if you’ve bought usage-based products that are billed monthly, your monthly billing date is the day of the month you selected when you created your CSP account on Partner Center. After you’ve successfully created your CSP account, Microsoft will send a confirmation email that includes your billing date.
Pricing and invoicing
You can find price lists one (1) month in advance, as they're updated monthly. License-based prices are guaranteed for the term of the subscription, usually 12 months from the purchase date. Usage-based prices can change on a monthly basis.
Prices for products, services, and software subscriptions are guaranteed through the subscription duration, however prices may change when you renew.
You'll see adjustments and credits in arrears on your next billing invoice after the credit or adjustment is applied.
You can view and download your invoices and reconciliation files from the Billing page in the Partner Center. Note that monthly invoices are available on Partner Center within four (4) days of your selected billing date.
Payment terms are net 60 days. Invoices must be paid by the invoice due date (60 days after the billing date), or your account will be delinquent, which may impact your enrollment in CSP. You can regain full functionality of your suspended accounts when you pay the past due amount.
You are taxed based on your details, (not your customers') as the billing relationship is between Microsoft and you. You can submit your tax ID during the account setup process or by submitting a support request later. You'll see the changes reflected on your next billing cycle.
For withholding and sales tax exemption, you must submit tax documentation through a support request. You'll see the changes and appropriate refunds on your next billing cycle.
For value added tax (VAT) exemption, you must submit your VAT ID (validated by Microsoft) via a service request. You'll see the changes and appropriate refunds on your next billing cycle.
You can find further tax details from your local tax office or tax advisor.
When you buy a license-based product on behalf of a customer, you can choose to be billed monthly or annually. If you want to change your billing frequency at a later time, use the procedure below.
Switching from monthly billing to annual billing is useful if you have numerous subscriptions that are billed monthly and you want to align them to a common billing date. Switching from annual billing to monthly billing is useful in tailoring your billing dates to those of your individual customers.
When you change the billing frequency, the annual term is updated to reflect the date you changed the billing frequency and a new renewal date is established.
You can change the billing frequency whenever your business needs change.
Billing rules for annual billing
Subscriptions are annual and auto-renewed.
Billing is in 12 monthly payments or one annual payment per annual subscription.
You are billed in advance for the next billing period for license-based services, based on number of licenses at the end of the prior billing period.
You are billed/credited in arrears for any changes in the number of licenses(pro-rata calculation based on license-days). Pro-rata calculation uses the following formula: [ROUND((ROUND(Unit Price * Quantity / Number of days in pro-rated Month, 2) * Number of pro-rated days) / Quantity, 2) * Quantity]
Payments are billed for licenses sold (not licenses provisioned).
To change the billing frequency of an online service
Select Customers from the Partner Center menu and then select the customer with the subscription you want to change.
On the customer's Subscriptions page, select the subscription you want to change.
On the details page, under Billing frequency, select Monthly or Annual. You’ll see a confirmation page with important information about changing billing frequency, as well as a list of the subscriptions about to be changed.
Select OK to make the change, or Cancel to undo it.
Microsoft does not charge early termination fees for cancellation of license-based services.
Cancellation credits for licensed based services are pro-rated for unused days for mid-cycle cancellations (as well as license decreases per the formula above).
Some Microsoft products and services use a "pay as you go" billing model, in which you are billed only for services used. For example, Microsoft Azure uses this model.
Subscriptions are month-to-month and automatically renew at the new metered service rates. You're billed each month for the previous month's usage.
Metered service rates can change within the invoice cycle.
Price increases: 30 days' notice is provided.
Price decreases: reflected day of change.
Existing subscriptions use the rate in effect at the beginning of the bill cycle.
New subscriptions, when created within the same billing cycle, use the rate in effect on the date you create them.
You'll see payments with adjustments on your next monthly billing invoice.
Microsoft does not charge early termination fees for cancellation of usage-based services.
You'll see credits of any type, including SLA credits, on your next monthly billing invoice.
You can purchase software subscriptions and Azure reservations in advance, for one- or three-year terms. When you purchase in advance, you're billed for the entire cost in a one-lump sum. This type of billing is called one-time billing.
If you purchase Azure reservations and/or software subscriptions for a customer in a location with a currency different from yours, the default billing currency is based on the customer’s location, not your location. If you have customers in multiple locations, you’ll receive separate invoices and reconciliation files for each currency customers need to be billed in, allowing you to invoice your customers in the appropriate currency.
Manage your one-time billing
View your current billing status, invoices, and recon files
In Partner Center, select Billing and then One time to view your billing status.
Select an invoice or recon file to view more detailed information.
View a customer’s order history
Select Customers from the Partner Center menu.
On your Customers page, find the customer whose order history you want to view and then select the down arrow to expand the customer’s record.
Select View orders to display the order history.
Download a credit note
If you need to request a credit or rebill, we’ll give you a credit note to cancel the original invoice. You might request a credit/rebill for the following reasons:
Address or purchase order corrections
Invoice generated and then a tax refund was applied. You can request a credit/rebill to get the tax refund pulled back into the original invoice. This is also true for refunds, as you can request a credit/rebill of the original invoice and then pull in a refund.