Check service health

Applies to

  • Partner Center

Appropriate roles

  • Admin agent
  • Global admin
  • Helpdesk agent
  • Sales agent

One of the first things you can do when a customer is experiencing problems with a service is to check the service health.

Check service health

  1. From the Partner Center menu, select Service health.

  2. You'll see all of your services displayed, along with indications if any are not in good health.

During a service outage, Microsoft provides regular updates as we work to address the problem. The best way to view these updates is from the Notification center on the the Partner Center. These notifications are also displayed on either the Microsoft Azure portal or the Office 395 Admin Center.

If the problem still persists after the end of the service outage, submit a service request. See Report problems on behalf of a customer.