Check service health for a customer reporting a potential service problem or outage

Applies to

  • Partner Center

Appropriate roles

  • Admin agent
  • Global admin
  • Helpdesk agent
  • Sales agent

One of the first things you can do when a customer is experiencing problems with a service is to check the service health.

Check service health

  1. Select the Customer that is having the issue from the Customer list.

  2. Select Service management from the left menu. This will list the services provisioned for the customer and the service health for each. Partners can click the service they are interested in to get more information.


Service health links on the Service management pages will take the partner to either the M365 admin center or the Azure portal as delegated admin. Once the partner gets to either destination, the partner can navigate to the service health pages in either portal for more details about the outage.

During a service outage, Microsoft provides regular updates as we work to address the problem. These notifications are also displayed on either the Microsoft Azure portal or the Microsoft 365 admin Center.

Next steps