Confirm customer acceptance of the Microsoft Customer Agreement

Currently, before a CSP partner can place order on a customer's behalf, the customer must accept and sign the applicable Microsoft Cloud Agreement. Then, the partner must confirm customer acceptance by providing information about the signer to Microsoft. If confirmation isn't provided:

  • You won't be able to create new orders for this customer.
  • You won't be able to change the seat count of existing seat-based subscriptions for this customer.

For details on how to confirm a customer's acceptance of the Microsoft Cloud Agreement using the Partner Center dashboard or API, see Confirm customer acceptance of the Microsoft Cloud Agreement.

On October 1st, 2019, Microsoft will introduce the Microsoft Customer Agreement to the CSP program to replace the Microsoft Cloud Agreement. To facilitate partners' migration to the new agreement, the current Microsoft Cloud Agreement will be supported in the CSP program until January 31st, 2020. For more timeline details, see the following table:

Date Milestone Details
August 01, 2019 UX preview available in sandbox Partners can confirm customer acceptance of the Microsoft Customer Agreement using the Partner Center dashboard in the CSP sandbox environment. Partners with access to the CSP sandbox environment preview the user experience changes. Partners without sandbox access can learn about the changes in this topic.
September 03, 2019 API preview is available in sandbox. Partner can confirm customer acceptance of the Microsoft Customer Agreement using Partner Center API in CSP sandbox environment. API partners can use this opportunity to preview the API changes and start working on API integration to support the new agreement.
September 20, 2019 .NET SDK preview is available in sandbox. Partner can confirm customer acceptance of the Microsoft Customer Agreement using Partner Center .NET SDK in CSP sandbox environment. API partners can use this opportunity to preview the .NET SDK changes and start working on API integration to support the new agreement.
October 01, 2019 Microsoft Customer Agreement available in production Microsoft introduces the Microsoft Customer Agreement to the CSP program to replace the Microsoft Cloud Agreement. Partners can confirm customer acceptance of the Microsoft Customer Agreement using the Partner Center dashboard and API in production. The Microsoft Cloud Agreement remains supported within the CSP partner program. However, partners are advised to start migrating to the Microsoft Customer Agreement. New purchases and seat count changes to existing subscriptions will require partner confirmation of either the Microsoft Customer Agreement or the Microsoft Cloud Agreement. Certain new offers (for example, the new Azure plan) will require confirmation of the Microsoft Customer Agreement.
January 31, 2020 Microsoft Cloud Agreement removed from production The Microsoft Cloud Agreement is no longer accepted within the CSP partner program. New purchases and seat count changes to existing subscriptions will require the partner to provide confirmation of the Microsoft Customer Agreement. This requirement applies to new customers and existing customers who may have previously accepted the Microsoft Cloud Agreement.

Access Microsoft Customer Agreement template

Partners can manually download the latest version of the Microsoft Customer Agreement template from here. Note that the Microsoft Customer Agreement is country-specific. When requesting for the Microsoft Customer Agreement template, be sure to select the correct country based on the customer's location.

Confirm customer acceptance using Partner Center API/SDK

Partners can use Partner Center API/SDK to confirm customer acceptance of the Microsoft Customer Agreement. For details on the API/SDK, please refer to:

Confirm customer acceptance in Partner Center

Partners can confirm customer acceptance of the Microsoft Customer Agreement in Partner Center for new customers and existing customers.

Confirm customer acceptance for new customers

When you create a new customer tenant in Partner Center, use the following steps to confirm the customer's acceptance of the Microsoft Customer Agreement. You must be an Admin agent or Sales agent to perform these steps.

  1. Select Customers, and then New customer.

  2. Under Account info, enter information for the company and its primary contact.

  3. Under Microsoft agreement, select the Microsoft Customer Agreement.

  4. Under Agreement acceptance date, enter the appropriate date. You cannot set this to a future date.

  5. Make sure that the primary user contact information displayed is correct. If it's not correct, select Update and enter the First name, Last name, Email address, and Phone number (optional) of the person who accepted the agreement.

  6. Select Next to continue with the remaining steps to create the customer tenant.

New customer

Confirm customer acceptance for existing customers

You must be an Admin Agent or Sales Agent to do this:

  1. Select Customers. Find and select the customer.

  2. Select Account info.

  3. Under Microsoft Customer Agreement, select Update.

  4. Enter the First name, Last name, Email address, and Phone number (optional) of the person who accepted the agreement. Under Agreement acceptance date, enter the appropriate date. You cannot set this to a future date.

  5. Select Save and continue.

Existing customer

Retrieve confirmation of customer acceptance

You can retrieve confirmation that an existing customer has accepted the Microsoft Customer Agreement using the following steps. You must be an Admin agent or Sales agent to do this.

  1. Select Customers, and then find and select the customer you want to see.

  2. Select Account info.

  3. Under Microsoft customer agreement, view if confirmation has or hasn't been provided by this customer.