Sell software subscriptions through the Cloud Solution Provider (CSP) program

Applies to

  • Cloud Solution Providers

Appropriate roles

  • Admin agent
  • Global admin

With Azure reservations and Server subscriptions (Windows Server and SQL Server subscriptions),partners in the CSP program can better address the fast-growing customer demand for more cost-effective solutions to support highly predictable and persistent cloud workloads.

You can now acquire, provision, and manage Azure reservations and Server subscriptions on behalf of commercial customers through Partner Center and the Azure portal by taking advantage of the Azure Hybrid Benefit.

The Azure Hybrid Benefit helps you get more value from your Windows Server licenses and save up to 40 percent on virtual machines. You can use the benefit with Windows Server Datacenter and Standard edition licenses covered with Software Assurance. Depending on the edition, you can convert or re-use your licenses to run Windows Server virtual machines in Azure and pay a lower base compute rate (Linux virtual machine rates, for example).

Azure reservations unavailable markets

Important

Azure reservations are not available in the following markets:

Unavailable markets (in alphabetical order)

A to Gi Gr to Pal Pap to Z
Aland Islands Greenland Papua New Guinea
American Samoa Grenada Pitcairn Islands
Andorra Guadeloupe Reunion
Anguilla Guam Saba
Antarctica Guernsey Saint Barthélemy
Antigua and Barbuda Guinea Saint Lucia
Aruba Guinea-Bissau Saint Martin
Azerbaijan Guyana Saint Pierre and Miquelon
Benin Haiti Saint Vincent and the Grenadines
Bhutan Heard Island and McDonald Islands Samoa
Bonaire Isle of Man San Marino
Bouvet Island Jan Mayen São Tomé and Príncipe
British Indian Ocean Territory Jersey Seychelles
British Virgin Islands Kiribati Sierra Leone
Burkina Faso Kosovo Sint Eustatius
Burundi Laos Sint Maarten
Cambodia Lesotho Solomon Islands
Central African Republic Liberia Somalia
Chad Madagascar South Georgia and South Sandwich Islands
China Malawi South Sudan
Christmas Island Maldives St Helena, Ascension, Tristan da Cunha
Cocos (Keeling) Islands Mali Suriname
Comoros Marshall Islands Svalbard
Congo Martinique Swaziland
Congo (DRC) Mauritania Timor-Leste
Cook Islands Mayotte Togo
Djibouti Micronesia Tokelau
Dominica Montserrat Tonga
Equatorial Guinea Mozambique Turks and Caicos Islands
Eritrea Myanmar Tuvalu
Falkland Islands Nauru U.S. Outlying Islands
French Guiana New Caledonia Vanuatu
French Polynesia Niger Vatican City
French Southern Territories Niue Wallis and Futuna
Gabon Norfolk Island Yemen
Gambia Northern Mariana Islands
Gibraltar Palau

Buy software subscriptions on behalf of customers

To buy software subscriptions on behalf of a customer:

  1. Sign into the Partner Center dashboard.

  2. From the Partner Center menu, select Customers, then choose a customer from the list.

  3. From the customer's detail page, select Add products, and then follow the on-screen instructions to create and pay for your order. All commercial pricing excludes tax with the exception of Australia and Brazil. For Australia and Brazil, the price includes tax.

Activate and manage software subscriptions

After you purchase the software subscription, follow the steps below to download it.

Note

You must be an Admin agent to download software and get activation keys.

  1. Sign into the Partner Center dashboard.

  2. From the Partner Center menu, select Customers, then choose a customer from the list.

  3. Go to your customer's detail page and then select Software. You'll see a list of all the software you've purchased on behalf of the customer.

  4. Expand the product you want to download. In the Select product field, select the Version, Language, and File type/OS that you want.

  5. Select Submit to display the specific products.

  6. Select Get keys and downloads.

  7. Select Download to begin downloading, or select Copy link to copy the link and send it to the customer.

Note

This link will expire after two weeks or 50 downloads, whichever comes first. Once the link expires, return to this page and select Get keys and downloads again to enable another two weeks or 50 downloads. You can do this as many times as you need to.

Server subscription download and license keys available through Microsoft 365 Admin Center for customers

Your customers will be able to get CSP server subscription license keys and downloads from Microsoft 365 Admin Center. To see their CSP server subscription license keys and downloads, customer must go to Microsoft 365 Admin Center > Billing > Your products > Software tab. For more details refer Software Tab under Billing.

View activity for software key access and software downloads

For auditing or compliance purposes, you may need to check a list of users who have either accessed Server subscription software keys or downloaded Server subscription software. Use the procedure below to access this information.

Note

You must be a Global administrator, Account admin, Referral admin, or Marketing content admin to see these activity logs.

  1. Sign into the Partner Center dashboard.

  2. Select the gear icon from the upper right corner.

  3. In the menu, select Activity log.

  4. Enter the date range for the activity you want to see. The activity log will display a list of users who have either accessed software keys or downloaded software during the time you specified.

Cancel a purchase

You can cancel a software purchase within 60 days of the purchase date. If you cancel within this first 60-day period, you will not be charged an early termination fee. After 60 days, you can no longer cancel a purchase. (See Note for key restrictions to this cancellation rule. To learn about what happens after you cancel a software purchase, see also Important note after these steps.)

Note

The following steps to cancel a purchase apply only to software that qualifies for cancellation within a specific cancellation window, such as within the first 60 days after purchase. These steps also do not apply to a SUSE Linux or RedHat software plan in Azure. At this time, you cannot cancel or exchange a SUSE or RedHat software plan. Learn more about using SUSE Linux or RedHat plans.

Follow the steps below to cancel a purchase:

Note

You must be an Admin agent to cancel a purchase. The following steps describe how to cancel a purchase in the Partner Center dashboard. You can also do this using the Partner Center API.

  1. Before you start the cancellation process, make sure you have the following:

    • The customer's name, tenant GUID or domain name

    • The name of the product you want to cancel

    • The Order ID

  2. Sign into the Partner Center dashboard.

  3. From the Partner Center menu, select Customers, then choose a customer from the list.

  4. On the customer's details page, select Software to see the list of software purchased for the customer.

  5. Locate the software purchase you want to cancel, and then select Cancel. A dialog box will appear.

  6. From the Order number drop-down list, select the correct order ID number you want to cancel. (You can learn more information about an order or order ID number from the customer's Order history page.)

  7. Select the checkbox to acknowledge that you have read the Important message concerning cancellation. (Refer to the Important note below to learn more about what happens after you cancel a purchase.)

  8. Select Submit to cancel your purchase. If you want to cancel multiple orders for a customer, you will need to perform Steps 4 through 6 again for each, unique order ID number.

When you attempt to cancel an order, Partner Center may also give you other information (that appears below the Order number drop-down list). This information can include:

  • How many days remain for you to cancel that particular order

  • Whether you have already passed the cancellation window and can no longer cancel the order

  • If we need more information about your cancellation request, you may be given a link to a customer support request form.

Important

After you cancel an order, a message confirming your cancellation will appear. There may be a delay of up to 15 minutes, however, before the cancellation appears on the Partner Center dashboard.

Post-cancellation details

After you cancel a purchase:

  • All related software keys and download links will be revoked. This means neither you nor your customer can use the software keys and download links any longer related to this purchase. You and your customer are responsible for discontinuing the use of all canceled software. You are also responsible for uninstalling the canceled software and removing any, related software downloads and links.

  • The canceled item will still appear on the customer's Software details page but the activation key will not be available.

  • A credit for the canceled order will appear on your next monthly invoice. Perpetual software will receive a 100% credit and software subscriptions will receive a prorated credit.

Submit a customer support request to cancel a purchase

If you tried to cancel a software purchase via Partner Center but were told to provide more information and fill out a customer support request form, these steps may help you:

  1. When you select the customer support request link from the Cancel purchase window, the Report a problem with Partner Center page will open.

  2. Under Details, in the Type of problem list, select CSP Purchase/Refund on behalf of customers.

  3. Fill in the Impact and Title fields.

  4. In the Description field, provide the following:

    • The customer tenant GUID or domain name

    • Order ID or Subscription ID

    • Refund reason

    • Amount requested

  5. In the Contact field, enter your name, email address, and phone number.

  6. If you need to attach a file for any reason, select Add files. This step is optional.

  7. When you're finished, select Submit.

Next steps