Sell software subscriptions through CSP

With Azure reservations and Server subscriptions (Windows Server and SQL Server subscriptions), partners in the CSP program can better address the fast-growing customer demand for more cost-effective solutions to support highly predictable and persistent cloud workloads.

You can now acquire, provision, and manage Azure reservations and Server subscriptions on behalf of commercial customers through Partner Center and the Azure Portal by taking advantage of the Azure Hybrid Benefit.

The Azure Hybrid Benefit helps you get more value from your Windows Server licenses and save up to 40 percent on virtual machines. You can use the benefit with Windows Server Datacenter and Standard edition licenses covered with Software Assurance. Depending on the edition, you can convert or re-use your licenses to run Windows Server virtual machines in Azure and pay a lower base compute rate (Linux virtual machine rates, e.g.).

Note

Azure reservations are not available in the following markets:

  • Argentina
  • Brazil
  • China
  • Indonesia
  • Liechtenstein
  • Malaysia
  • Mexico
  • Russia
  • Saudi Arabia
  • South Africa
  • Turkey

Buy software subscriptions on behalf of customers

To buy software subscriptions on behalf of a customer, go to the customer's detail page, select Add products, and then follow the on-screen instructions to create and pay for your order. All commercial pricing excludes tax with the exception of Australia and Brazil. For Australia and Brazil, the price includes tax.

Activate and manage software subscriptions

After you purchase the software subscription, follow the steps below to download it.

Note

You must be an Admin agent to download software and get activation keys.

  1. Go to your customer's detail page and then select Software. You’ll see a list of all the software you’ve purchased on behalf of the customer.
  2. Expand the product you want to download. In the Select product field, select the Version, Language, and File type/OS that you want.
  3. Select Submit to display the specific products.
  4. Select Get keys and downloads.
  5. Select Download to begin downloading, or select Copy link to copy the link and send it to the customer.

Note

This link will expire after two weeks or 50 downloads, whichever comes first. Once the link expires, return to this page and select Get keys and downloads again to enable another two weeks or 50 downloads. You can do this as many times as you need to.

View activity for software key access and software downloads

For auditing or compliance purposes, you may need to check a list of users who have either accessed Server subscription software keys or downloaded Server subscription software. Use the procedure below to access this information.

Note

You must be a Global administrator, Account admin, Referral admin, or Marketing content admin to see these activity logs.

  1. In Partner Center, select the gear icon from the upper right corner.
  2. In the menu, select Activity log.
  3. Enter the date range for the activity you want to see. The activity log will display a list of users who have either accessed software keys or downloaded software during the time you specified.

Cancel a purchase

You can cancel a software purchase within 60 days of the purchase date. Microsoft does not charge an early termination fee, however, you can't cancel a purchase after 60 days from the purchase date.

After you cancel the purchase, the software key will be revoked.

Follow the steps below to cancel a purchase:

Note

You must be an Admin agent to cancel a purchase.

  1. Before beginning the process, make sure you have the following:

    • The customer tenant GUID or domain name
    • Order ID or Subscription ID
    • Refund reason
    • Amount requested
  2. On the customer’s details page, select Software to see the list of all the software you’ve purchased for the customer.

  3. Locate the software you want to cancel, and then select Cancel. The Report a problem with Partner Center page opens.

  4. Under Details, in the Type of problem list, select CSP Purchase/Refund on behalf of customers.

  5. Fill in the Impact and Title fields.

  6. In the Description field, provide the following:

    • The customer tenant GUID or domain name
    • Order ID or Subscription ID
    • Refund reason
    • Amount requested
  7. In the Contact field, enter your name, email address, and phone number.

  8. If you need to attach a file for any reason, select Add files. This step is optional.

  9. When you’re finished, select Submit.