Customer accounts

Applies to

  • Partner Center
  • Partner Center for Microsoft Cloud for US Government
  • Partner Center for Microsoft Cloud Germany

As a reseller partner, you should make an account for each of your customers in the Partner Dashboard. The customer account will be your starting point for selling subscriptions, billing, and providing support. You need to make a Partner Dashboard account for each of your customers including customers you had prior to moving onto the Partner Dashboard.

Resources for working with your customers on the Partner Dashboard

To do this Read this to learn how Applies to
Get new customers Indirect resellers connect with indirect providers who will refer you to customers. You should make sure your business profile is up-to-date, too. When you and a customer have agreed to work together, add them to your account. Direct partners should read Request a relationship with a customer. CSP partners
Add existing customers to your account Customers you transact with on other portals such as Office 365 will appear in your customer list on the Partner Dashboard. You will need to establish reseller relationships with other existing customers. To do so, you email them an invitation to connect with you on the Partner Dashboard. CSP partners
Manage all your customer information Add or remove customers or end a customer relationship CSP partners