Customer communication from Microsoft

Applies to

  • Partner Center
  • Partner Center for Microsoft Cloud for US Government
  • Partner Center for Microsoft Cloud Germany

In general, we expect all communications with the customer to come from the Cloud Solution Provider partner. Because you own the customer billing relationship, Microsoft will not send communications directly to your customers related to their subscriptions.

Microsoft may communicate directly with customers about service incidents or other operational information.

For customers that already have existing commercial relationships with Microsoft, Microsoft will continue to communicate directly with them about their non-CSP products and services.