Customer self-support

Applies to

  • Partner Center
  • Partner Center for Microsoft Cloud for US Government
  • Partner Center for Microsoft Cloud Germany

Customers can sign into their own Microsoft Office 365 admin center or Azure Management portal and manage their own accounts:

  • View in-product communications and notifications, such as service health information, in the Message Center.

  • Perform all the service configuration and admin tasks as if they had purchased directly from Microsoft. This includes configuring Exchange Online, SharePoint Online, Skype for Business, or other services that they have purchased.

To purchase additional subscriptions or cancel their subscriptions, customers should contact their Cloud Solution Provider partner. Customers cannot change their own subscriptions directly with Microsoft.

When customers need help with products, they can find product resources on Support. We encourage partners to point their customers to these resources as a first step.