Moving from Partner Admin Center (PAC) to the Partner Center

Applies to:

  • Partner Center
  • Partner Admin Center

Welcome to the Partner Center! the Partner Center is evolving into the single place where you will manage your partnership with Microsoft and with your customers. In the Partner Center you can manage membership, customer referrals, incentives, and all other aspects of the Cloud Solution Provider program (CSP).You will be able to do most of the work you did in PAC in the Partner Center though some of the features or actions will work differently.

Action PAC Partner Center
The high-level overview of your account activity and customers Home Screen Partner Center
Acquire new customers and provide quotes for paid and trial services Build your Business -> Send quote Paid quotes are unavailable.CSP Trials are available if Advisor partner converts to a CSP indirect reseller and associates with a CSP indirect provider that supports trials.
Request relationships (Resellers and Advisors) Build your Business -> Send DAP request (Resellers and advisors) Customers -> Request a reseller relationship (See note below)
Manage your customers Client Management -> Client list Partner Center -> Customers
Manage customer subscriptions Client Management -> Client list -> select customer Partner Center -> Customers -> select customer or add your customer to the Favorites list by toggling the star in the customer list – then select the Favorites slideout and go directly to Manage subscriptions for your customer.
Administer on behalf of your customer Client Management -> select customer -> select Administer button Partner Center -> Customers -> select Administer services from drop-down list -> select service or add your customer to the Favorites list by toggling the star in the customer list – then select the Favorites slideout and go directly to Administer services for the required service.
Create service requests for your customer Service requests -> select customer -> select + button Partner Center -> Service requests -> Customer requests -> select customer -> New request
Manage customer service requests Service requests -> select customer Partner Center -> Service requests -> Customer requests -> select customer or add the Service Request to the Favorites list by toggling the star in the customer requests view for the customer – then select the Favorites slideout, select the Support requests tab and go directly to the service request – or view updates directly from Favorites.
View health of the Microsoft Online Services you manage Service health -> Aggregated health Partner Center -> Service health

Important
You will not be able to send paid and trial quotes to customers through the Partner Center. In addition, to search for customers in the Partner Center either use the customer name or the customer domain/s available when you established the partner relationship with the customer.