Multi-channel support

Applies to

  • Partner Center
  • Partner Center for Microsoft Cloud for US Government
  • Partner Center for Microsoft Cloud Germany

The Partner Dashboard’s multi-channel feature supports scenarios when a customer wants to hire a partner to manage and support a subscription they purchased elsewhere. Multi-channel support applies when the customer:

  • Already puchased subscriptions directly from Microsoft or through the Advisor, Open, or EA programs.

  • Purchased the subscriptions from a third party not in the Cloud Solution Provider program or not a Microsoft Syndication Partner. Customers can’t switch existing license-based subscriptions to a different partner in the Cloud Solution Provider program–they must wait until the end of their subscription period or cancel before moving.

License-based services

To provide support for multi-channel accounts, you must request permissions from the customer to manage their subscriptions. See Request a reseller relationship with a customer for information about how to do this.

Usage-based services

For a customer who already has a subscription to Microsoft Azure from another channel, such as Advisor, Open, or EA, you'll need to create a new Azure subscription in Partner Center, manually enter the subscription details, and then cancel the individual services or the entire subscription.

For a customer who already has a subscription to Microsoft Azure from another partner, for example, you can switch Azure services to the other partner. For more information, see Switch Azure subscriptions to a different partner.

Important
A CSP partner cannot resell online services to another CSP partner currently. Microsoft continuously reviews policies and capabilities of all programs. Any announcements about feature releases will be announced through the usual communication channels, including the Partner Dashboard.

See also

Work with other partners

If you're an indirect reseller, see Partner with indirect providers

If you're an indirect provider, see Partner with indirect resellers