Provide billing support

Applies to

  • Partner Center
  • Partner Center for Microsoft Cloud for US Government
  • Partner Center for Microsoft Cloud Germany

You own the billing relationship with your customers and fully support any billing-related questions from your customers.

Microsoft resources

  • Get product training and troubleshooting training via MPN, including access to Customer Immersion Experience (CIE) hands-on training.
  • Access documentation via the virtual knowledge base (vKB).
  • Find published technical solutions on TechNet and access to partner specific support as part of your MPN membership.
  • Purchase Premier Support for incremental support benefits.

Delinquent customer accounts

  • You are responsible for payment to Microsoft.
  • We recommend establishing a clear collections policy with customers that details your collections process and when access to the subscription will be impacted.
  • If necessary, you can disable your customer's access to the subscription for non-payment.

Billing disputes

Escalating issues

  • Escalate problems to Microsoft through the Partner Support channel on the customer's behalf if you need our assistance.
  • You must communicate and close the loop with the customer once the issue is resolved

Billing disputes Report problems (https://msdn.microsoft.com/en-us/partner-center/report-problems-with-partner-center) to raise any billing questions or disputes.