Report problems with Partner Center

Applies to

  • Partner Center
  • Partner Center for Microsoft Cloud for US Government

Contact Partner Center Support if you find problems with the Partner Center, including bugs, service disruptions or other areas like reporting, billing, APIs, or subscriptions.

Report a problem with the Partner Center

  1. From your Partner Center dashboard, select Support and then select Partner support requests.

  2. Select New request and then select the appropriate issue type from the options shown.

  3. Review the Recommended solutions page for steps or related documents that may help you solve your issue.

  4. Do you need more help? Select No if the recommended solutions solved your issue. Select Yes if you need to submit a new support request.

  5. If you select Yes, complete the Details page request form. Then select Submit. A Partner Support representative will follow up with you.

Send diagnostics

If an error occurs while you're on a Partner Center page, you may be prompted to gather log information. Select Collect more information from the link that drops down from the top of the page to open the Client Diagnostic tool. This tool gathers information that the Partner Support team needs to determine the cause of the error.

Note

On Partner Center pages that include /pcv/ in the URL, you can open the tool manually to collect this information.

  1. Go to the page with the issue.

  2. Press Ctrl+Alt+D to open the Client Diagnostic tool.

You can preview the diagnostic information and then save it to a file that you can attach in your support request. To send us the information:

  1. Review the information in the file before sending it as it can contain personally identifiable information that you may want to remove.

    Note

    In some browsers, the Page View section at the bottom of the Preview page may appear empty. This is OK.

  2. Follow the on-screen instructions to save the file.

  3. Attach the file to your support request.

Partner Support may ask you to run this tool several times so they can get the most up-to-date information.