How to report problems with Partner Center and submit any log or diagnostics information

Applies to

  • Partner Center
  • Partner Center for Microsoft Cloud for US Government

Contact Partner Center Support if you find problems or need help with Partner Center.

Report a problem with the Partner Center

  1. From your Partner Center dashboard, select Support and then select Partner support requests.

  2. Select New request and then search for the issue type that best describes your problem. Select the issue type and Review solutions.

  3. Review the Recommended solutions page for steps or related documents that may help you solve your issue.

  4. If the Recommended solutions solved your problem, you can select return to the Dashboard. If you still need help you can continue and Provide issue details.

  5. Complete the issue details and then Submit. A Partner Support representative will follow up with you.

Send diagnostics

If an error occurs while you're on a Partner Center page, you may be prompted to gather log information. Select Collect more information from the link that drops down from the top of the page to open the Client Diagnostic tool. This tool gathers information that the Partner Support team needs to determine the cause of the error.

Note

On Partner Center pages that include /pcv/ in the URL, you can open the tool manually to collect this information.

  1. Go to the page with the issue.

  2. Press Ctrl+Alt+D to open the Client Diagnostic tool.

You can preview the diagnostic information and then save it to a file that you can attach in your support request. To send us the information:

  1. Review the information in the file before sending it as it can contain personally identifiable information that you may want to remove.

    Note

    In some browsers, the Page View section at the bottom of the Preview page may appear empty. This is OK.

  2. Follow the on-screen instructions to save the file.

  3. Attach the file to your support request.

Partner Support may ask you to run this tool several times so they can get the most up-to-date information.