Report problems with Partner Center

Applies to

  • Partner Center
  • Partner Center for Microsoft Cloud for US Government
  • Partner Center for Microsoft Cloud Germany

Contact Partner Dashboard Support if you find problems with the Partner Dashboard, including bugs or service disruptions.

Report a problem with the Partner Dashboard

  1. In your Partner Dashboard, select the Support icon and then select Partner Center requests.

  2. Select New request.

  3. Complete the form, and then select Submit. A Partner Dashboard Support representative will follow up with you.

Send diagnostics

If an error occurs while you’re on a Partner Dashboard page, you may be prompted to gather log information. Select Collect more information from the link that drops down from the top of the page to open the Partner Dashboard Client Diagnostic tool. This tool gathers information that the Partner Dashboard Support team needs to determine the cause of the error.

Note

On Partner Dashboard pages that include /pcv/ in the URL, you can open the tool manually to collect this information.

  1. Go to the page with the issue.

  2. Press Ctrl+Alt+D to open the Partner Dashboard Client Diagnostic tool.

You can preview the diagnostic information and then save it to a file that you can attach in your support request. To send us the information:

  1. Review the information in the file before sending it as it can contain personally identifiable information that you may want to remove.

    Note
    In some browsers, the Page View section at the bottom of the Preview page may appear empty. This is OK.

  2. Follow the on-screen instructions to save the file.

  3. Attach the file to your Partner Dashboard support request.

Partner Dashboard Support may need you to run this tool multiple times so they can get the most up-to-date information.