Get help and contact support
Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government
Appropriate roles: All partners interested in Partner Center
You can contact Partner Support if you find problems or need help with Partner Center portal errors.
Note
For help choosing which of the various Microsoft support portals to use for partner-related issues with Azure, Microsoft 365, subscriptions, invoices, and so on, see Which support portal should I use?
Any Partner Center user can create a support request. You can send diagnostics to help the support team fix the problem more quickly.
If you want to talk to a representative, you can schedule a support appointment.
You must be logged in to Partner Center to view support requests.
Note
You can also report a problem on behalf of a customer.
Get help and contact support in Partner Center
To get help or to open a support request:
From your current workspace within the Partner Center dashboard, select the Help icon (?).
The Help + support panel opens and displays workspace-specific links to relevant Partner Center documentation. View these links to see if the documentation addresses your question.
If the documentation doesn't give the help you need, you can select Contact Support at the bottom of the page.
Contact support
If you select Contact Support, you're asked to fill in the following information.
In Problem summary, enter a brief overview of the issue.
In Workspace, you can enter the name of a workspace.
Only the workspaces to which you have access appear in the Workspace list. The current workspace is filled in automatically.
In Problem type, you can pick from recommended content or enter more keywords to refine your search.
(The problem types displayed are specific to the selected workspace.)
Select Review solutions to view alerts, steps, or related documents that may help resolve your issue.
If you still need help after viewing the Recommended solutions, you can select Create support request.
Fill in the information under Request info and select Submit.
A Partner Support representative will follow up with you by email (so be sure the email address you submit is correct).
Hours of operation
Availability of Partner Support depends on your geographical region. See Partner Support availability to view the current coverage.
Schedule a support appointment
You can now schedule an appointment to talk to a representative from Partner Support. For more information, see Schedule a support appointment.
Security check
When first contacted by a representative, you may be asked to pass a security check. A security check is standard practice and is done to verify your identity and to ensure your company's data and information are protected.