Connect with customers in Partner Center

Applies to

  • Partner Center

If you want to manage a customer's service or subscription on their behalf, the customer must grant you administrator permissions for that service or subscription. The procedure below shows how to request this permission by email. After the customer approves your request, you'll be able to log on to the service's admin portal and manage the service on the customer's behalf.

If you want to establish a reseller relationship with a customer and manage only the Azure subscriptions that you provision, it is not necessary to obtain administrator permissions.

Note that the option to not request permissions is not available to partners operating in Microsoft Cloud for US Government or Microsoft Cloud Germany. To learn more, see Customers delegate administration privileges to partners.

Invite a customer to establish a reseller relationship with you

  1. Select Customers from your Partner Center menu and then select Request a reseller relationship.

  2. To request administrator permissions from this customer, select Include delegated administration privileges for Azure Active Directory and Office 365. To establish the relationship without requesting administrator permissions, clear this option.

  3. On the next page, review the draft email message. You can open the draft message in your default email application or you can copy the message to your clipboard and paste it into an email.

    You can edit the text in the email, but be sure to include the link as it is personalized to link the customer directly to your account. Select Done when you’ve completed this step.

  4. Send the email to your customer.

  5. After the customer accepts your invitation, they'll appear on your Customers page, and you'll be able to provision and manage the service for the customer from there.

  6. To manage the customer’s account, services, users, and licenses, expand the customer’s record by selecting the down arrow near their name.

Important

Customers can reassign or remove administrator permissions in a service's admin portal. However, unless and until you renegotiate your agreement with the customer, you continue to be responsible for providing customer support and adhering to the terms of the Cloud Reseller Agreement, even after a customer reassigns or removes administrator permissions. In this situation, if the customer requires help, you can call Microsoft support to open a service request on behalf of the customer.

Changes to the customer invitation experience

The customer experience for accepting a reseller relationship invitation from a Cloud Solution Provider partner is changing on November 1, 2018. For details on the changes, see the table below. For details on the new experience in Microsoft Store for Business, see Working with solution providers in Microsoft Store for Business.

Where does a customer accept a reseller invitation sent prior to November 1, 2018? Where does a customer accept a reseller invitation sent after November 1, 2018?
Customers in Public Cloud Microsoft Office Admin Portal Microsoft Store for Business
Customers in Partner Center for Microsoft Cloud Germany Microsoft Office Admin Portal Microsoft Office Admin Portal
Customers in Partner Center for Microsoft Cloud for US Government Microsoft Office Admin Portal Microsoft Office Admin Portal

See also