Solutions partner for Business Applications

Appropriate roles: Global admin, MPN Partner admin

As a Solutions partner for Business Applications, you've demonstrated your broad capability to deliver solutions with Dynamics 365 and Power Platform.

To attain a solutions partner designation, you need to:

  • Earn a minimum of 70 points out of 100 points possible.

  • Earn at least one point in each of the following five subcategories:

    • Performance

      • Net customer adds: 15 points
    • Skilling:

      • Intermediate certifications: 20 points
      • Advanced certifications: 15 points
    • Customer success:

      • Usage growth: 30 points
      • Deployments: 20 points

Your partner capability score is calculated from data that is already recorded in Partner Center.

You can track your progress towards attaining a Solutions partner for Business Applications designation using the information in this article.

Market classification

Business applications recognize your organization as a partner who works in Larger markets or Other markets. Your organization is measured against different thresholds, depending on which of those classifications you are in, as you earn points in the Performance and Customer success categories.

Larger markets

Larger markets have substantial revenue or usage contribution for our products. If your organization provides services or solutions to a customer in any market that is classified as a larger market, we'll evaluate your scores against the thresholds for larger markets, as described in the following sections. The list of these markets could change, so it's best to check Microsoft Partner Larger and Other Markets Classifications*. (The PDF file is sent to your default download folder when you select the link.)

Other markets

If your organization provides services or solutions to customers only in markets that aren't classified as a larger market, we'll evaluate your scores against the thresholds for other markets, as described in the following sections. Any market that isn't classified as a larger market is classified as other market.

Partner capability score for Business Applications

The Business applications partner capability score has five metrics. The sections that follow explain the detailed requirements in each of these metrics.

Performance category

The performance category is a measure of your organization's ability to increase the customer base that is using Microsoft Dynamics 365 and Microsoft Power platform products.

Net customer adds is the metric in the Performance category.

Net customer adds metric

Net customer adds for Business applications is the number of eligible workloads added to the customer base during the last 12 months.

This metric uses the revenue contribution by your organization on our workloads.

Calculating Net customer adds

The calculation for Net customer adds is:

(Total qualifying workloads with active subscriptions > USD1,500 latest month) – (Total qualifying workloads with active subscriptions > USD1,500 12 months ago)

Thresholds to earn maximum points

This table shows the number of net customer adds required to earn maximum points for larger markets and other markets.

Market Net customer adds required to earn maximum points
Larger 15
Other 5

Scoring

  • Larger markets: Each qualifying net customer add is worth one point.
  • Other markets: Each qualifying net customer add is worth three points.

You can earn a maximum of 15 points.

Eligibility criteria

  • For a subscription to be considered for this metric, it must be active at the time of evaluation.
  • Your organization must have revenue that is greater than zero attached to the workload for the month being considered.
  • For all workloads that meet the previous criteria, the adjusted revenue for the workload aggregated across all of the active subscriptions for the same customer and for the same workload must be higher than USD1,500 in the month being considered.

Eligible workloads

Eligible workloads include AI Builder, Business Central, CE Bundle, Commerce, Customer Insights, Customer Service, Customer Voice, F&O Bundle, Field Service, Finance, Fraud Protection, Marketing, Mixed Reality, Power Apps, Power Automate, Power BI Premium/Pro, Power Virtual Agent, Project Operations, Sales, Supply Chain, and Talent/HR.

Note

The Eligible workloads list is growing. Check frequently to ensure you that have the latest information.

Eligible association types

  • Net customers are added across all sales channels including Enterprise Agreement (EA), Cloud Solution Provider (CSP), and Web Direct.
  • Eligible attributions for Microsoft Dynamics 365 include Claimed Partner of Record (CPOR), CPOR RevRec, CSP Tiers 1 and 2, and Digital Partner of Record (DPOR).
  • Eligible attributions for Power Platform include Claimed Partner of Record (CPOR), CSP Tiers 1 and 2, and Digital Partner of Record (DPOR).

Multiple partners can get credit and points for adding new workloads for the same customer in the same time period.


Skilling category

The skilling category measures the capability and skills acquired by a partner organization as the number of certified people in that organization.

There are two Business applications metrics in the skilling category: intermediate certifications and advanced certifications.

Intermediate certifications metric

To score points for the Intermediate certifications metric, members of your organization can apply any of the following certifications.

Each certified member counts as one point, regardless of the number of certifications they complete.

Eligible intermediate certifications

Thresholds to earn maximum points

This table shows the number of certified people required to earn the maximum number of points in the Intermediate certifications metric.

Market Certified people required to achieve maximum points
Larger 20
Other 10

Scoring

  • Larger markets: Each qualifying certified person is worth one point.
  • Other markets: Each qualifying certified person is worth two points.

You can earn a maximum of 20 points.


Advanced certifications metric

To score points for the advanced certifications metric, members of your organization must obtain any of the eligible advanced certifications.

Each certified person counts as one point, regardless of the number of certifications they complete.

Eligible advanced certifications

Thresholds for maximum points

This table lists the number of certified people required to earn the maximum 15 points in this metric.

Market Certified people required to achieve maximum points
Larger 7
Other 3

Scoring

  • Larger markets: Each qualifying certified person is worth 2.14 points, up to a maximum of 15 points obtained from seven certified people.
  • Other markets: Each qualifying certified person is worth five points, up to a maximum of 15 points obtained from three certified people.

Customer success category

The customer success category measures your ability to enable growth in the use of Microsoft products, or in the expansion of Microsoft's services and workloads utilized by customers.

There are two metrics in this category: Usage growth and Deployments.

Note

In Business applications, customer success points are awarded based on monthly consumption instead of monthly active users (MAU).

Monthly consumption is the monthly number of active users or the monthly active capacity times the consumption rate.

Monthly consumption value

For Business applications, varied workloads have varied usage units: monthly active users, profiles, and so on.

To enable measurement and assessment of success across all these workloads, the monthly consumption value is defined as:

Monthly consumption = (monthly active users or capacity) * consumption rate

See the following table for the current rate card.

Monthly consumption value is used instead of monthly active users to include capacity-based workloads (such as Customer Insights) and to include a workload-based weighting using the consumption rate. This rate addresses the differences in expected workload deployment sizes. The calculation ensures that partners of all workloads can reach the point requirements without including a workload-specific threshold.

Monthly consumption value is calculated at the end of every month.

Workload Rate Usage unit
Business Central 1000 MAU
Core HR 1000 MAU
Customer engagement 40 MAU
Customer Insights 0.2 Profiles
Finance & Operations 100 MAU
Guides 1000 MAU
Power Apps 100 MAU
Power Automate 200 MAU
Power BI 100 MAU
Remote Assist 1000 MAU
Retail 100 MAU
Talent Attract 1000 MAU
Talent Onboard 1000 MAU

For example:

  • A Business Central deployment of 10 MAU one month would be 10,000 MCV, given the rate of 1,000.

  • A Customer Insights deployment with 50,000 profiles would be 10,000 MCV, given the rate of 0.2.

    Together, these two customers in a customer base would count as 20,000 MCV for the month.

    (10 Business Central MAU * 1000 ) + (50,000 Customer Insights profiles * 0.2) = 20,000 MCV across the customer base

Note

This rate card is subject to change. Refer back to this section for the latest rates.


Usage growth metric

The customer success usage growth metric measures your ability to grow usage and consumption of qualifying products. You earn points in this metric for the growth shown in the monthly consumption value across all of your qualifying customers and workloads.

Prerequisites

To be eligible for any points in this category, you must have a baseline of consumption value units across your entire customer base from 12 months earlier.

This table shows the baseline required to achieve any points for larger markets and other markets.

Market Baseline of consumption value units
Larger 100,000
Other 50,000

Calculation

(Total monthly consumption value in the recent month) – (Total monthly consumption value 12 months ago) / (Total monthly consumed value 12 months ago)

Thresholds to earn maximum points

To earn the maximum 30 points in this metric, you must get 30% growth in the aggregated monthly consumption over the trailing 12 months.

Scoring

Every 1% growth in monthly consumption value is worth one point, up to a maximum of 30 points obtained from 30% growth.

Eligibility criteria

All paid customer subscriptions of the eligible workloads are considered for this metric.

Eligible workloads

Eligible workloads include Business Central, Customer Engagement, Core HR, Customer Insights Partner, Finance & Operations, Guides, Portals, Power App, Power Automate, Power BI, Remote Assist, Retail, Talent Attract, and Talent Onboard.

Note

The eligible workloads lists are growing. Consult them frequently to ensure that you have current information.

Eligible association types

Eligible attributions include Claimed Partner of Record (CPOR), CSP Tiers 1 and 2, Digital Partner of Record (DPOR), and Partner Admin Link (PAL)


Deployments metric

The deployments metric is a measure of your ability to grow the deployments of qualifying products. You earn points for this metric based on the growth in deployments of eligible workloads with a minimum monthly usage level.

Calculation

(Total qualifying deployments in the recent month) – (Total qualifying deployments 12 months ago)

Thresholds to earn maximum points

To maximize the number of points in this metric, you should target the following number of net new deployments.

Market Deployments to achieve maximum points
Larger 10 qualifying production deployments
Other 5 qualifying production deployments

Scoring

  • Larger markets: Each qualifying deployment gives you two points, up to a maximum of 20 points obtained for 10 new deployments.
  • Other markets: Each qualifying deployment gives you four points, up to a maximum of 20 points obtained for five new deployments.

Eligible workloads

Eligible workloads include Business Central, Customer Engagement, Core HR, Customer Insights Partner, Finance & Operations, Guides, Portals, Power App, Power Automate, Power BI, Remote Assist, Retail, Talent Attract, and Talent Onboard.

Eligibility criteria

For workloads to qualify for this metric, they must have a minimum consumption level for the month. The baselines required to achieve any points for larger and other markets are:

  • Larger markets: A single deployment must have a 10,000 monthly consumption value to qualify for this metric.
  • Other markets: A single deployment must have a 5,000 monthly consumption value to qualify for this metric.

Eligible association types

  • Eligible attributions include Claimed Partner of Record (CPOR), CSP Tiers 1 and 2, Digital Partner of Record (DPOR), and Partner Admin Link (PAL).

Data freshness

Performance and Customer Success subcategories are typically refreshed by the 10th of every month. However, there may be more minor data refreshes throughout the month.

Skilling subcategories are typically refreshed within a week after certification is completed.


Next steps