Support from Microsoft - when to escalate issues, how to report them, or how to check service health

Applies to

  • Partner Center
  • Partner Center for Microsoft Cloud for US Government

If you encounter problems with a Microsoft service or with Partner Center, you can escalate to Microsoft for help, and track the issue until it's resolved.

Partner Center support - Get help and create tickets for all Partner Center programs.

Support on behalf of customers - Get help and report problems on your customer.

Check service health - Check if there are any current known service outages in Partner Center.

Get automated service notifications with our APIs - Cloud solution providers can get automated service notifications for their customer's services.