Guide to licensing resources for Microsoft partners

Appropriate roles: Help agent

This article shares resources that can help answer partner licensing questions.

As a Microsoft partner, you may be involved in one or more licensing programs, channels, or agreements. If you work in the Partner Center dashboard, this can include programs like the Cloud Solution Provider (CSP) program or the Microsoft Partner Network (MPN) program. Other licensing programs include Enterprise Agreement (EA) licenses, Volume Licensing (VL), the OEM license program, the Software Assurance training or vouchers program, or the Open Licensing program.

Each program has specific agreements and terms associated with it. Similarly, the specific products you use may have additional, product-specific license agreements associated with their use.

If you have questions about how these programs work, these resources can help.


If you need help with more detailed licensing questions or with a customer quote, start with your licensing program's assigned indirect provider (for the CSP program) or your program distributor. They are often your best, initial points of contact for specific license questions or for questions about creating customer quotes, SKU purchases, or prerequisites. If you don't have a partner serving this role for you, see Find a partner to locate one.

You can also reach out to your Microsoft contacts to leverage an internal team of licensing experts. If you don't have specific Microsoft contacts, go to Partner Support and type licensing in the Support page's Issues field.

General resources about licensing and license training

You can learn more about specific licensing programs from the following resources.


You may need to be enrolled in certain programs before you can access all resources shown here. Learn more about enrolling in the MPN program or the CSP program.

To do this Read this
Compare CSP program licenses to other licensing models (high-level overview) Go to the CSP enrollment page. Scroll down until you see the section, Compare CSP to other licensing models.
Compare different partner license agreements for Microsoft cloud services and on-premises software (detailed view) Microsoft licensing agreements
Read more about Volume Licensing (VL) and licensing for specific solutions Microsoft licensing - products and solutions
Learn about Volume Licensing training and resources that can help with VL pricing, quotes, agreements, product activation, and other tools Microsoft Partner Network training and resources
Explore the Get Licensing Ready licensing training modules Get Licensing Ready
Read about the licensing exam that helps you design and provide Microsoft licensing solutions to large organizations (exam will be retired by January 31, 2021 at 11:59 PM Central Time) Exam 70-705

Program-specific and product-specific licensing terms and agreements

You may find these other resources helpful. To access some of these resources, you may first need to be enrolled in the MPN program.

To do this Read this
Review or download the current version of Microsoft Product Terms for products or services in the Microsoft Volume Licensing program. Search for your product or service or search here
Learn more about the Software Assurance program and associated license along with how payment and vouchers work. Software assurance overview or Software Assurance benefits and requirements
Review details about MPN internal use rights or benefits. Microsoft Partner Network Programs Guide
Find OEM partner materials like pre-installation kits or training. Microsoft Device Partner Center
Answer usage questions for OEM customers or retail customers (also known as Full Packaged Product or FPP customers). This is for customers whose software was licensed to them by Microsoft or a computer manufacturer. (These terms do not apply to customers in the Volume Licensing program.) Retail (FPP) Use Terms

Resources associated with license fulfillment or financing options

If you have specific questions about licensing fulfillment, payment or financing, your first point of contact is your indirect provider (for the CSP program) or your program distributor. You may also find the following resources helpful.

To do this See
Answer fulfillment questions about installation media in the Volume Licensing program. Licensing fulfillment page
Answer fulfillment questions about online services for the following enrollment programs: Enterprise Agreement (EA), Server and Cloud Enrollment (SCE), and Open Value Subscription (OVS). Microsoft Volume Licensing Center training and resources
Answer fulfillment questions about online services associated with the Microsoft Products and Services Agreement (MPSA). Microsoft Business Center training and resources or the MPSA licensing overview
Answer fulfillment questions about online services associated with the Cloud Solution Provider (CSP) program. How to sell CSP subscriptions to customers
Answer questions about Microsoft payment and financing options. Microsoft Financing program FAQ

More resources to help with price lists, customer deals, license activation, or credits

Your indirect provider (for the CSP program) or your program distributor should be able to help answer many of your specific questions on licensing or doing customer deals. The following resources may also be of help to you.

To do this See
Find a partner or distributor Find a partner who can help
View CSP program pricing and offers from the Partner Center dashboard (must be enrolled in the CSP program to see this dashboard) CSP pricing and offers overview or CSP documents and resources
Explore marketing materials to help with a customer deal MPN partner readiness materials
Get help from Microsoft Technical Presales and Deployment Services for a customer deal or online case Technical Presales and Deployment Services overview or Support overview
Learn how to activate Microsoft Azure in Open Licensing Online Service Activation for Open programs FAQ
How and when to calculate and request an SLA credit from Microsoft for customers impacted by an outage Requesting an SLA credit for an outage
Get help from the Microsoft partner community Microsoft partner community forum

Help from Microsoft Support

As a Microsoft partner, you can ask for help from other partners involved in your success. You can also ask for help from Microsoft Support. Support experts are available to help you with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more.

Go to Microsoft Partner support to view your support options or to start a support ticket.

Next steps