Restore a suspended Partner Center account

This article explains what to do if your Partner Center account is suspended.

Applies to

  • Partner Center
  • Partner Center for Microsoft Cloud for US Government
  • Partner Center for Microsoft Cloud Germany

While your Partner Center account is suspended, you can continue to manage your existing deployments, licenses, and services. However, you won’t be able to authorize or resell new licenses or services until your account is in good standing again.

Why Partner Center accounts are suspended

Microsoft will suspend a Partner Center account for one of the following reasons:

  • When the current billing amount is more than 60 days overdue
  • When significant account abuse is detected
  • When issues affect Indirect Provider operations and negatively impact your account (Indirect Resellers only)

What to do if your account is suspended

If you know that your account is current, submit a support request with Partner Center Support to find out why your account was suspended.

If you’re not sure whether your account is current, select Billing from the Dashboard menu to check your bill. The billing page shows your billing history and trends, the balance due for the current month, links to your invoice and reconciliation files, and your most recent payment.

If your account is overdue, follow the instructions on your bill to arrange payment and then submit a support request to ask that your account be reinstated.

To Submit a support request

  1. From the Dashboard menu, select Support requests > Partner Center requests.
  2. Select New request.
  3. Complete the form and then select Submit. A Partner Center Support representative will contact you to explain why your account was suspended and how to reinstate it.