Service Level Agreement (SLA) Solution

Namespace:

Microsoft.Dynamics.CRM

Unique Name

msdynce_ServiceLevelAgreement

Version

9.0.22051.1010

Customization Prefix

default

Entities

The following entities are included in this solution.

Name	Display Name	Description
organization		Top level of the Microsoft Dynamics 365 business hierarchy. The organization can be a specific business, holding company, or corporation.
sla		Contains information about the tracked service-level KPIs for cases that belong to different customers.
slaitem		Contains information about a tracked support KPI for a specific customer.
slakpiinstance		Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case

See also

• Use the Microsoft Dataverse Service Web API
• Web API EntityType Reference
• Web API Action Reference
• Web API Function Reference
• Web API Query Function Reference
• Web API ComplexType Reference
• Web API EnumType Reference
• Web API Metadata EntityType Reference
• Web API Solution Reference