Service Level Agreement (SLA) Extension Solution

Unique Name
msdynce_ServiceLevelAgreementExtension
Version
9.0.22051.1010
Customization Prefix
msdyn

Entities

The following entities are included in this solution.

Name Display Name Description
msdyn_serviceconfiguration
msdyn_slakpi
sla Contains information about the tracked service-level KPIs for cases that belong to different customers.
slaitem Contains information about a tracked support KPI for a specific customer.
slakpiinstance Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case

Actions

The following actions are included in this solution.

Name Description
msdyn_CreateActionFlow This action creates the action flows for SLA items when user clicks on configure button on SLA item page.
msdyn_FixSLARelationshipsOnTargetEntities Fixes the cascade delete property of sla to target entity relationship by doing update SDK call.
msdyn_ManageSLAInstances Manages create and update of SLA instances on create/update of target entity record.
msdyn_MigrateSlaProactiveRun Runs a SLA migration Proactive Run for validation
msdyn_SendEmailFromTemplate Sends an email from a template after action gets triggered.
msdyn_SLACustomTimeCalculationTemplate Register a plug-in step for this message to customize the calculation of the warning time and the failure time of SLA KPIs by enabling own custom time calculation.
msdyn_SLATimeCalculation Register a plug-in step to calculate the warning time and failure time for SLA kpi instance based on the input parameters.

See also