Service Level Agreement (SLA) Extension Solution
- Unique Name
- msdynce_ServiceLevelAgreementExtension
- Version
- 9.0.22051.1010
- Customization Prefix
- msdyn
Entities
The following entities are included in this solution.
| Name | Display Name | Description |
|---|---|---|
| msdyn_serviceconfiguration | ||
| msdyn_slakpi | ||
| sla | Contains information about the tracked service-level KPIs for cases that belong to different customers. | |
| slaitem | Contains information about a tracked support KPI for a specific customer. | |
| slakpiinstance | Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case |
Actions
The following actions are included in this solution.
| Name | Description |
|---|---|
| msdyn_CreateActionFlow | This action creates the action flows for SLA items when user clicks on configure button on SLA item page. |
| msdyn_FixSLARelationshipsOnTargetEntities | Fixes the cascade delete property of sla to target entity relationship by doing update SDK call. |
| msdyn_ManageSLAInstances | Manages create and update of SLA instances on create/update of target entity record. |
| msdyn_MigrateSlaProactiveRun | Runs a SLA migration Proactive Run for validation |
| msdyn_SendEmailFromTemplate | Sends an email from a template after action gets triggered. |
| msdyn_SLACustomTimeCalculationTemplate | Register a plug-in step for this message to customize the calculation of the warning time and the failure time of SLA KPIs by enabling own custom time calculation. |
| msdyn_SLATimeCalculation | Register a plug-in step to calculate the warning time and failure time for SLA kpi instance based on the input parameters. |