Service Level Agreement (SLA) Extension Solution
- Unique Name
- Customization Prefix
The following entities are included in this solution.
|sla||Contains information about the tracked service-level KPIs for cases that belong to different customers.|
|slaitem||Contains information about a tracked support KPI for a specific customer.|
|slakpiinstance||Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case|
The following actions are included in this solution.
|msdyn_CreateActionFlow||This action creates the action flows for SLA items when user clicks on configure button on SLA item page.|
|msdyn_FixSLARelationshipsOnTargetEntities||Fixes the cascade delete property of sla to target entity relationship by doing update SDK call.|
|msdyn_ManageSLAInstances||Manages create and update of SLA instances on create/update of target entity record.|
|msdyn_MigrateSlaProactiveRun||Runs a SLA migration Proactive Run for validation|
|msdyn_SendEmailFromTemplate||Sends an email from a template after action gets triggered.|
|msdyn_SLACustomTimeCalculationTemplate||Register a plug-in step for this message to customize the calculation of the warning time and the failure time of SLA KPIs by enabling own custom time calculation.|
|msdyn_SLATimeCalculation||Register a plug-in step to calculate the warning time and failure time for SLA kpi instance based on the input parameters.|