RouteTo Action

Routes a queue item to a queue, a user, or a team.


Parameters allow for data to be passed to the action.

Name Type Nullable Unicode Description
crmbaseentity False True The user, team or queue to which the queue item is routed to.
queueitem True True The queue item to be routed.


Use the RouteTo action with this entity type:

Name Display Name Description
queueitem Queue Item A specific item in a queue, such as a case record or an activity record.

See also