Use faceted search to improve portal search

Portal content may be searched by using filters based on characteristics of the content. The filters implemented by faceted portal search allow customers to find the content they want more quickly than a traditional search.

Out-of-the-box faceted search is enabled in your portals. To control or enable it, follow these steps:

  1. Open the Portal Management app and go to Portals > Website > Site Settings.
  2. Select the Search/FacetedView site setting.
  3. Change the Value to True to enable or False to disable faceted search.

To disable a single piece of the faceted view:

  1. Open the Portal Management app and go to Portals > Web Templates.
  2. Select the view to disable (that is, Knowledge Management – Top Rated Articles)
  3. Select Deactivate at the top of the page.

Group tables as part of a record type for faceted view

The site setting Search/RecordTypeFacetsEntities allows you to group similar tables together so users have logical ways of filtering search results. For example, instead of having separate options for forums, forum posts, and forum threads, these tables are grouped under the Forums record type.

Go to Portals > Websites > Site Settings and open the Search/RecordTypeFacetsEntities site setting.

Notice that the different tables are preceded by the word Forums:. This is because the first value is the name with they are grouped as. This word will be translated based on the language that is being used on the portal.

Use faceted search to improve knowledge search results

Faceted search enables portals to have search filters on the leftmost side allowing you to choose between items like forums, blogs, and knowledge articles. More filters are added for specific search types. For example, knowledge articles can be filtered by Record Type, Modified Date, Rating, and Products to help customers find the content they need. The rightmost side also has a drop-down box that sorts results based on the customer’s choice of Relevance or View Count (specific to knowledge articles). Below is a screen capture with an example of some of the available filters.

Use filters to improve search results.

See also

Progressive search