Integration with Dynamics 365 Customer Service Insights

Enabled for Public preview General availability
Admins, makers, or analysts, automatically - This feature is released. Dec 2, 2019

Feature details

Dynamics 365 Customer Service Insights gives you an actionable view into critical performance metrics, operational data, and emerging trends for your customer service organization.

Built-in dashboards, interactive charts, and visual filters provide insights into support operations across channels, automatically highlighting areas for improvement with the greatest impact on customer satisfaction levels.

With the 2019 release wave 2 of Power Virtual Agents, a customer service manager using Customer Service Insights can select topics to automate from within Customer Service Insights, and click through seamlessly to the Power Virtual Agents conversation editor to build and deploy them.