What's new and planned for Power Virtual Agents

This topic lists features that are planned to release from April 2020 through September 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.

This check mark (This feature is released. ) shows which features have been released for public preview or early access and for general availability.

Bot configuration

Configure the bot to suit the business needs

Feature Enabled for Public preview General availability
Add a Power Virtual Agents bot into Power Apps canvas app Admins, makers, or analysts, automatically - Apr 2020
Create and manage Power Virtual Agents directly from Power Apps Admins, makers, or analysts, automatically - Apr 2020
Customizable bot behavior when no topic is triggered Admins, makers, or analysts, automatically - Apr 2020
Single Sign-On Admins, makers, or analysts, automatically - Jun 2020

Core authoring

Utilize the Power Virtual Agents conversational editor to construct your dialogs, add variables or synonyms, and incorporate Power Automate flows that enable you to connect to other systems.

Feature Enabled for Public preview General availability
Export and import bots using the Solutions page Admins, makers, or analysts, automatically Apr 2020 -
Improved Power Automate flow integration in Power Virtual Agents Admins, makers, or analysts, automatically - Apr 2020
Pass context to a bot from the calling site Admins, makers, or analysts, automatically - Apr 2020
Use global variables across topics within a bot Admins, makers, or analysts, automatically - Apr 2020
Add images and videos to topics Admins, makers, or analysts, automatically - May 2020
Multiple users can edit topics at the same time within a bot Admins, makers, or analysts, automatically May 2020 Jun 2020
AI-assisted authoring - Topic suggestions from bot sessions Admins, makers, or analysts, automatically - Jul 2020
Support for additional languages Admins, makers, or analysts, automatically May 2020 Jul 2020
Adaptive Cards Admins, makers, or analysts, automatically Jun 2020 Sep 2020

Enable voice interactions

Feature Enabled for Public preview General availability
Connect bots to voice and phone call interactions Admins, makers, or analysts, automatically Jul 2020 Sep 2020

Description of Enabled for column values:

  • End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.

  • Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.

  • End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.