What's new and planned for Power Virtual Agents
Important
This content is archived and is not being updated. For the latest documentation, go to Power Virtual Agents overview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from April 2021 through September 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Bot configuration
Configure the bot to suit the individual needs of an organization and to provide further extensibility with other services and features.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Acquire PCI and HITRUST certifications for Power Virtual Agents | Admins, makers, marketers, or analysts, automatically | - | 
Jun 30, 2021 |
| Support for Government Cloud | Users by admins, makers, or analysts | - |
Jun 30, 2021 |
Core authoring
Use the Power Virtual Agents conversational editor to construct dialogs, add variables, and incorporate Power Automate flows that connect to other systems.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Get guidance on topic trigger management | Admins, makers, marketers, or analysts, automatically |
May 31, 2021 |
- |
| Integrate bots with Microsoft Bot Framework Composer | Admins, makers, marketers, or analysts, automatically | - |
May 27, 2021 |
| Create subtopics to simplify your conversation path | Admins, makers, marketers, or analysts, automatically | - |
Jul 1, 2021 |
| Employee Power Virtual Agents FAQ chatbot template | Users by admins, makers, or analysts | - |
Jul 31, 2021 |
Enhanced natural language capabilities
AI and natural language capabilities enable the system to understand and parse complex user language.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Intent triggering improvement from live traffic | Users by admins, makers, or analysts |
Apr 1, 2021 |
- |
| Personalize bot conversations | Admins, makers, marketers, or analysts, automatically |
Apr 1, 2021 |
|
| Get topic suggestions from bot sessions with AI-assisted authoring | Users by admins, makers, or analysts |
May 31, 2021 |
- |
| Get multi-turn topic suggestions from webpages | Users by admins, makers, or analysts | - |
Jul 15, 2021 |
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.