Customer engagement apps - operated by 21Vianet in China

Microsoft Dataverse services operated by 21Vianet is designed to comply with regulatory requirements in China. The services are a physically separated environment of cloud services operated and transacted currently by a local operator, Shanghai Blue Cloud Technology Co., Ltd (“21Vianet”). This is a wholly owned subsidiary of Beijing 21Vianet Broadband Data Center Co., Ltd. located in mainland China.

Microsoft strives to maintain functional parity between our commercially available service and customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), - operated by 21Vianet in China. However, there are notable exceptions to this affected by dependent service or partner-solution availability, market priorities, or compliance regulations.


Customers in China have two options from which to select how they want to access customer engagement apps.

  • Services operated by 21Vianet in China - 21Vianet operates and offers Dataverse services in China. This option provides a consistent customer engagement apps experience that is the same as global offerings. This option also meets the demands of customers who prefer to use online services provided by a local company that stores their data within China. These services are subject to Chinese laws.

  • Services operated by Microsoft – This option is for customers that prefer to use services managed and delivered by Microsoft. For all new customers and existing customers, if the customer purchases Microsoft Azure, customer engagement apps, and Office using an Enterprise Agreement, Microsoft 365 and/or customer engagement apps can co-exist on the tenant.

For information on provisioning environments, see Create and manage environments in the Power Platform admin center.

Features not available

Due to certain technological dependencies, the following features listed will not be available for general availability of Dataverse services operated by 21Vianet. For information about future feature availability, see Business applications and platform release notes.

Enable server-side synchronization functionality for Exchange Online in China

To connect Dynamics 365 with your Exchange Online tenant in China and use server-side synchronization functionality, see Enable server-side synchronization functionality for Exchange Online in China.

Additional resources