Customer engagement apps - operated by 21Vianet in China
Microsoft Dataverse services operated by 21Vianet is designed to comply with regulatory requirements in China. The services are a physically separated environment of cloud services operated and transacted currently by a local operator, Shanghai Blue Cloud Technology Co., Ltd (“21Vianet”). This is a wholly owned subsidiary of Beijing 21Vianet Broadband Data Center Co., Ltd. located in mainland China.
Microsoft strives to maintain functional parity between our commercially available service and customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), - operated by 21Vianet in China. However, there are notable exceptions to this affected by dependent service or partner-solution availability, market priorities, or compliance regulations.
Customers in China have two options from which to select how they want to access customer engagement apps.
Services operated by 21Vianet in China - 21Vianet operates and offers Dataverse services in China. This option provides a consistent customer engagement apps experience that is the same as global offerings. This option also meets the demands of customers who prefer to use online services provided by a local company that stores their data within China. These services are subject to Chinese laws.
Services operated by Microsoft – This option is for customers that prefer to use services managed and delivered by Microsoft. For all new customers and existing customers, if the customer purchases Microsoft Azure, customer engagement apps, and Office using an Enterprise Agreement, Microsoft 365 and/or customer engagement apps can co-exist on the tenant.
For information on provisioning environments, see Create and manage environments in the Power Platform admin center.
Features not available
Due to certain technological dependencies, the following features listed will not be available for general availability of Dataverse services operated by 21Vianet. For information about future feature availability, see Business applications and platform release notes.
Manage your documents using SharePoint isn’t supported with Dataverse services operated by 21Vianet.
Search for rows in an app or Categorized Search used for searching rows across multiple tables will be unavailable.
Microsoft 365 Groups feature used for shared workspace for emails, conversations, files, and events in Dataverse services will be unavailable.
Online Management API (Admin API) enables customers to create and manage the Dataverse environments using REST API will be unavailable.
Company News Timeline provides valuable insights from the latest news about tenant customers on the phone or tablet. This feature will be unavailable.
Global Discovery Service API which programmatically enables customer applications to discover user organization (also known as environment) and find environments across regions will not be available.
The service health Organization Insights feature will be unavailable.
Omnichannel for Customer Service is unavailable.
Portals for the Dataverse services will be unavailable.
Dynamics 365 for phones and tablets will be unavailable.
The following Microsoft AppSource hosted solutions for the Dataverse services will not be available:
Voice of the Customer solution used for sending surveys to customers and get their valuable feedback will not be available.
The following Customer Service features will be unavailable:
- Knowledge Base Search
- Similar Cases Search
The following Field Service features will be unavailable:
- Dynamics 365 Remote Assist
- Push Notifications
- Resource Scheduling Optimization (RSO)
- Connected Field Service (CFS) for Azure IoT Central
- Connected Field Service (CFS) for Azure IoT Hub
- Field Service Mobile App
The following Sales features will be unavailable:
The following components of Dynamics 365 Plan are unavailable.
Enable server-side synchronization functionality for Exchange Online in China
To connect Dynamics 365 with your Exchange Online tenant in China and use server-side synchronization functionality, see Enable server-side synchronization functionality for Exchange Online in China.
- Apps Operated by 21Vianet Support
- Finance and Operations operated by 21Vianet
- Support site for 21Vianet (in Chinese)
- Privacy statement (Dynamics 365 隐私声明)
- Service Level agreement(世纪互联在线服务的服务级别协议)
- Legal information (Dynamics 365 法律信息)
- Service terms for Lifecycle services
- OSPT (世纪互联在线服务的服务级别协议)
- Azure Docs (in Chinese)
- Azure China 21Vianet