Add Office 365 Online services

Integrating Office 365 with model-driven apps in Dynamics 365, such as Dynamics 365 Sales and Customer Service, is a great way to enhance your customer relationship management with the power of cloud services: easier maintenance, broader availability, and better coordination across multiple devices.

Office 365 Services

The following topics provide information on how to integrate Exchange Online, SharePoint Online, and Skype into model-driven apps in Dynamics 365.


For full Office 365 feature integration with Dynamics 365 and Customer Engagement (on-premises), you'll need Office 365 Enterprise E3 or later. Skype for Business PSTN calling and conferencing requires Office 365 Enterprise E5. Other Office 365 plans are not supported. For more information on licensing and pricing, see: