Create users and assign security roles

You use the Microsoft 365 admin center to create user accounts for every user who needs access to model-driven apps in Dynamics 365, such as Dynamics 365 Sales and Customer Service. The user account registers the user with Microsoft Online Services environment. In addition to registration with the online service, the user account must be assigned a license in order for the user to have access to the service. Note that when you assign a user the global administrator or the service administrator role in the Microsoft Online Services environment, it automatically assigns the user the System Administrator security role. More information: Differences between the Microsoft Online services environment administrative roles and security roles

Create a user account

When you create a user account in the Microsoft 365 admin center, the system generates a user ID and temporary password for the user. You have the option to let the service send an email message to the user as clear text. Although the password is temporary, you may consider copying the information to send to the user through a more secure channel, such as from an email service that can digitally encrypt the contents. For step-by-step instructions for creating a Microsoft Online Services user account, see Create or edit users in Office 365.

Note

When you create a user and assign a license in the Microsoft 365 admin center, the user is also created in model-driven apps in Dynamics 365. The synchronization process between the Microsoft 365 admin center and model-driven apps in Dynamics 365 can take a few minutes to complete.

By entering a user ID and password, a user can access the Microsoft 365 admin center to view information about the service. However, the user will not have access to model-driven apps in Dynamics 365 until you assign at least one security role to this user.

Tip

To force an immediate synchronization between the Microsoft 365 admin center and model-driven apps in Dynamics 365, do the following:

  • Sign out of model-driven apps in Dynamics 365 and the Microsoft 365 admin center.
  • Close all open browsers used for model-driven apps in Dynamics 365 and the Microsoft 365 admin center.
  • Sign back in to model-driven apps in Dynamics 365 and the Microsoft 365 admin center.

User profile information

Some user profile information is maintained and managed in the Microsoft 365 admin center. After you create or update a user, these user profile fields are automatically updated and synchronized in your Power Platform environments.

The following table shows the fields that are managed in the Users section of the Microsoft 365 admin center.

Model-driven apps in Dynamics 365 user form Office 365 / Azure Active Directory user
User Name Username
Full Name First name + Last name
Title Job title
Primary Email* Email
Main Phone Office phone
Mobile Phone Mobile phone
Fax Fax number
Address Street address
Address City
Address State or province
Address Country or region

*To prevent data loss, the Primary Email field does not automatically update and synchronize with model-driven apps in Dynamics 365.

The following are Office 365 user contact fields.

Office 365 user contact info

Add a license to a user account

You can license the user when you create the user account, or you can license the user later. You must assign a license to every user account that you want to access the online service.

For step-by-step instructions, see Assign, reassign, or remove licenses.

Important

Licensed users must be assigned at least one security role to access model-driven apps in Dynamics 365.

About user licenses

  • Use user licenses to provide access to your organization. You need one user license per person with an active user record who logs into your organization.

  • When you add a new person, the New user account form displays the number of user licenses available. If you reach your limit, the On button is no longer available. You can add additional licenses by choosing Billing > Purchase Services from the left-side menu in the Microsoft 365 admin center.

  • An unaccepted invitation requires a user license until the invitation expires two weeks after it was issued.

  • If you have more user licenses than you are using, contact support to reduce the number of licenses. You cannot reduce the number of licenses to less than you are currently using or less than your offer allows. Any changes are reflected in your next billing cycle.

  • Each user license requires a unique Microsoft account, and every user who logs on needs a license. Most subscriptions include a specific number of user licenses.

Note

There is a set of default security roles that are assigned to users based on the license and/or solution installed. These security roles only give users Read access to apps that are installed in the environment. For example, when a user is assigned the Dynamics 365 Plan license and is synced to an environment that has the Customer Service Hub app, the user is automatically assigned the Customer Service app access security role. There is no data access permission granted to this role. The administrator is still required to assign the appropriate security role to the user in order for the user to view and interact with the data.

Assign a security role to a user

Security roles control a user’s access to data through a set of access levels and permissions. The combination of access levels and permissions that are included in a specific security role sets limits on the user’s view of data and on the user’s interactions with that data.

Model-driven apps in Dynamics 365 provide a default set of security roles. If necessary for your organization, you can create new security roles by editing one of the default security roles and then saving it under a new name.

You can assign more than one security role to a user. The effect of multiple security roles is cumulative, which means that the user has the permissions associated with all security roles assigned to the user.

Security roles are associated with business units. If you have created business units, only those security roles associated with the business unit are available for the users in the business unit. You can use this feature to limit data access to only data owned by the business unit.

For more information about the difference between Microsoft Online Services administrator roles and security roles, see Grant users access.

Important

You must assign at least one security role to every user. The service does not allow access to users who do not have at least one security role. Even if a user is a member of a team with its own security privileges, the user won’t be able to see some data and may experience other problems when trying to use the system.

Note

By default, a security role can only be assigned to users with an Enabled status. If you need to assign a security role to users who have a Disabled status, you can do so by enabling the allowRoleAssignmentOnDisabledUsers OrgDBOrgSettings.

These settings can be found in the Power Platform Admin center by going to Environments > [select an environment] > Settings > User's + permissions > Users.

Make sure you have the System Administrator or System Customizer security role or equivalent permissions.

Check your security role:

  • Follow the steps in View your user profile.
  • Don’t have the correct permissions? Contact your system administrator.
  1. Select an environment and go to Settings > User's + permissions > Users.

  2. In the list, select the user or users that you want to assign a security role to.

  3. Select Manage Roles.

    Only the security roles available for that user's business unit are displayed.

  4. In the Manage User Roles dialog box, select the security role or roles you want for the user or users, and then select OK.

(Optional) Assign an administrator role

You can share Microsoft Online Services environment administration tasks among several people by assigning Microsoft Online Services environment administrator roles to users you select to fill each role. You might decide to assign the global administrator role to a second person in your organization for times when you are not available.

There are five Microsoft Online Services environment administrator roles with varying levels of permissions. For example, the password reset administrator role can reset user passwords only; the user management administrator role can reset user passwords as well as add, edit, or delete user accounts; and the global administrator role can add online service subscriptions for the organization and can manage all aspects of subscriptions. For detailed information about Microsoft Online Services administrator roles, see Assigning Admin Roles.

Note

Microsoft Online Services environment administrator roles are valid only for managing aspects of the online service subscription. These roles don’t affect permissions within the service.

Enable or disable users

To enable a user, assign a license to the user and add a user to the security group that is associated with an environment. If you enable a user that was disabled, you must send a new invitation for the user to access the system.

To disable a user, remove a license from the user or remove the user from the security group that is associated with an environment. Removing a user from the security group doesn’t remove the user’s license. If you want to make the license available to another user, you have to remove the license from the disabled user.

Note

Removing all security roles from the user prevents the user from signing into and accessing model-driven apps in Dynamics 365. However, it doesn’t remove the license from the user and the user remains in the list of the enabled users. Removing security roles from a user isn’t a recommended method of removing access.

When using a security group to manage enabling or disabling users or provisioning access to an org, nested security groups within a selected security group are not supported and ignored.

You can assign records to a disabled user and also share reports and accounts with them. This can be useful when migrating on-premises versions to online. If you need to assign a security role to users who have a Disabled status, you can do so by enabling the allowRoleAssignmentOnDisabledUsers OrgDBOrgSettings.

You must be a member of an appropriate administrator role to do these tasks. More information: Assigning Admin Roles

Enable a user by assigning a license to the user and adding a user to the security group

  1. Browse to the Microsoft 365 admin center and sign in.

  2. Select Users > Active users and select the user.

  3. Under Product licenses, select Edit.

  4. Turn on a license, and then select Save > Close.

  5. In the Microsoft 365 admin center, select Groups > Groups.

  6. Choose the security group that is associated with your organization.

  7. Under Members, select Edit, and then Add members. Select from the list of users with Office 365 licenses or use Search to find users.

  8. Select the users to add to the security group, and then select Save > Close multiple times.

    To add multiple users, see: bulk add users to Office365 groups.

Disable a user by removing a license from the user

  1. In the Microsoft 365 admin center, select Users > Active Users and select a user.

  2. In the right-side menu, under Product licenses, select Edit.

  3. Turn off the license, and then select Save > Close multiple times.

Disable a user by removing the user from the security group that is associated with an environment

  1. In the Microsoft 365 admin center, select Groups > Groups.

  2. Choose the security group that is associated with your organization.

  3. In the right-side menu, under Members, select Edit.

  4. Select Remove members, and then the select users to remove from the security group.

  5. Select Save > Close multiple times.

Note

You can also delete users in the Microsoft 365 admin center. When you remove a user from your subscription, the license assigned to that user automatically becomes available to be assigned to a different user. If you want the user to still have access to other applications you manage through Office 365, for example Microsoft Exchange Online or SharePoint, don't delete them as a user. Instead, simply remove the license you've assigned to them.

When you sign out of the Microsoft 365 admin center, you aren’t signing out of model-driven apps in Dynamics 365. You have to do that separately.

Tip

To force an immediate synchronization between the Microsoft 365 admin center and model-driven apps in Dynamics 365, do the following:

  • Sign out of model-driven apps in Dynamics 365 and the Microsoft 365 admin center.
  • Close all open browsers used for model-driven apps in Dynamics 365 and the Microsoft 365 admin center.
  • Sign back in to model-driven apps in Dynamics 365 and the Microsoft 365 admin center.

Create a Read-Write user account

By default all licensed users are created with an access mode of Read-Write. This access mode provides full access rights to the user based on the security privileges that are assigned. To update the access mode of a user:

  1. Select an environment and go to Settings > User's + permissions > Users.

  2. Choose Enabled Users, and then select a user’s full name.

  3. In the user form, scroll down under Administration to the Client Access License (CAL) Information section. In the Access Mode list, select Read-Write.

  4. Select the Save icon

Create an Administrative user account

An Administrative user is a user who has access to the Settings and Administration features but has no access to any of the functionality. It is used to allow customers to assign administrative users to perform day-to-day maintenance functions (create user accounts, manage security roles, etc). Since the administrative user does not have access to customer data and any of the functionalities, it does not require a license (after setup).

You need to have the System Administrator security role or equivalent permissions to create an administrative user. First, you’ll create a user account in Office 365 and then in model-driven apps in Dynamics 365, select the Administrative access mode for the account.

Note

See Create an administrative user and prevent elevation of security role privilege for an example of how an Administrative user account can be used.

  1. Create a user account in the Microsoft 365 admin center.

    Be sure to assign a license to the account. You'll remove the license (step 6) once you've assigned the Administrative access mode.

  2. In the Optional settings form, expand on the Roles.

  3. Uncheck the User (no administrator access) box.

  4. Scroll down the form and select on Show all link.

  5. Check the service administrator box. Note: if you have selected Global Administrator box, you don't need select this option.

    Wait for user to sync to the environments.

  6. In the Power Platform Admin center, select an environment and go to Settings > User's + permissions > Users.

  7. Choose Enabled Users, and then select a user’s full name.

  8. In the user form, scroll down under Administration to the Client Access License (CAL) Information section. In the Access Mode list, select Administrative.

    You then need to remove the license from the account.

  9. Go to the Microsoft 365 admin center.

  10. Select Users > Active Users.

  11. Choose the Administrative user account and select the Licenses and Apps tab.

  12. Uncheck the license box(es), and then select Save changes.

Create a non-interactive user account

The non-interactive user is not a ‘user’ in the typical sense – it is not a person but an access mode that is created with a user account. It is used for programmatic access to and from model-driven apps in Dynamics 365 between applications. A non-interactive user account lets these applications or tools, such as a model-driven apps in Dynamics 365 to ERP connector, authenticate and access model-driven apps in Dynamics 365, without requiring a license. For each environment, you can create up to seven non-interactive user accounts.

You need to have the System Administrator security role or equivalent permissions to create a non-interactive user. First, you’ll create a user account in Office 365 and then in model-driven apps in Dynamics 365, select the non-interactive access mode for the account.

  1. Create a user account in the Microsoft 365 admin center.

    Be sure to assign a license to the account.

  2. In the Power Platform Admin center, select an environment and go to Settings > User's + permissions > Users.

  3. Choose Enabled Users, and then select a user’s full name.

  4. In the user form, scroll down under Administration to the Client Access License (CAL) Information section. In the Access Mode list, select Non-interactive.

    You then need to remove the license from the account.

  5. Go to the Microsoft 365 admin center.

  6. Select Users > Active Users.

  7. Choose the non-interactive user account and under Licenses and Apps tab.

  8. Uncheck the license box(es), and then select Save changes.

  9. Go back to model-driven apps in Dynamics 365 and confirm that the non-interactive user account Access Mode is still set for Non-interactive.

Create an application user

Introduced in December 2016 Update for Dynamics 365 (online), you can use server-to-server (S2S) authentication to securely and seamlessly communicate with December 2016 update for Dynamics 365 (online) with your web applications and services. S2S authentication is the common way that apps registered on Microsoft AppSource use to access the Dynamics 365 data of their subscribers. All operations performed by your application or service using S2S will be performed as the application user you provide rather than as the user who is accessing your application.

All application users are created with a non-interactive user account, however they are not counted towards the seven non-interactive user accounts limit. In addition, there is no limit on how many application users you can create in an environment.

Application user

How stub users are created

A stub user is a user record that has been created as a placeholder. For example, records have been imported that refer to this user but the user does not exist in model-driven apps in Dynamics 365. This user cannot log in, cannot be enabled, and cannot be synchronized to Office 365. This type of user can only be created through data import.

A default security role is automatically assigned to these imported users. The Salesperson security role is assigned in an environment and the Common Data Service User security role is assigned in a Power Apps environment.

Note

By default, a security role can only be assigned to users with an Enabled status. If you need to assign a security role to users who have a Disabled status, you can do so by enabling the allowRoleAssignmentOnDisabledUsers OrgDBOrgSettings.

Disable a user

Note

You can assign records to a disabled user and also share reports and accounts with them. This can be useful when migrating on-premises versions to online. If you need to assign a security role to users who have a Disabled status, you can do so by enabling the allowRoleAssignmentOnDisabledUsers OrgDBOrgSettings.

  1. In the Power Platform Admin center, select an environment and go to Settings > User's + permissions > Users.

  2. In the Enabled Users view, select the checkmark next to the user you want to disable.

  3. On the Actions toolbar, select Disable.

  4. In the Confirm User Record Deactivation message, select Deactivate.

Update a user record to reflect changes in Active Directory

When you create a new user or update an existing user in Microsoft Customer Engagement (on-premises), some fields in the user records, such as the name and phone number, are populated with the information obtained from Active Directory Domain Services (AD DS). After the user record is created, there is no further synchronization between Active Directory user accounts and model-driven apps in Dynamics 365 user records. If you make changes to the Active Directory user account, you must manually edit the user record to reflect the changes.

  1. In the Power Platform Admin center, select an environment and go to Settings > User's + permissions > Users.

  2. In the list, select the user you want to update, and then choose Edit.

The following table shows the fields that are populated on the user form (user record) from the Active Directory user account:

User form

Active Directory user

Active Directory object tab

User name

User logon name

Account

First name

First name

General

Last name

Last name

General

Main Phone

Telephone number

General

Primary Email

Email

General

*Address

City

Address

*Address

State/province

Address

Home phone

Home

Telephones

  • The Address field is comprised of the values from the City and State/province fields in Active Directory.

See also

Get started with security roles in Common Data Service