Enable Flow integration to automate processes


Getting to app feature settings can vary based on the type of app (Unified Interface or the legacy web client) you're using. You might need to adjust the procedural steps in this topic to reflect your app type. See Settings.

Also, we are moving some settings from model-driven apps in Dynamics 365, such as Dynamics 365 Sales and Customer Service, and the Dynamics 365 Admin center to the Power Platform Admin center. See Environment settings are moving.

Microsoft Flow lets you create automated processes between your favorite apps and services. The ability to run flows from within model-driven apps in Dynamics 365, such as Dynamics 365 Sales and Customer Service, make it simple for users to combine a broad spectrum of services that can be initiated from within Dynamics 365 apps, such as messaging, social engagement, and document routing services.

Lead record with Flow integration

Environments use the same environment in which the environment resides. For more information about Flow environments, see Using environments within Microsoft Flow

The Flow integration feature is not available in the following service or geographic regions.

  • Microsoft PowerApps US Government
  • Germany

Once the Flow integration feature is enabled, the following privileges are added in the Miscellaneous section of the Customization tab for security roles.

  • Name: prvFlow

  • Name: prvFlow


Enable or disable Flow in your organization

By default, all security roles allow users to run flows on the records that they have access to.

To enable or disable Flow integration in your organization, follow these steps.

  1. Go to the Settings > Administration > System Settings > Customization tab.

  2. Enable or disable Flow in your organization.

    • To enable, under Enable Microsoft Flow click Yes.

    • To disable, under Enable Microsoft Flow click No.

      Enable Flow integration

  3. Click OK to close System Settings.


The Flows menu only list flows that begin with the When a record is selected Common Data Service trigger and contain at least one trigger or action that references that entity.

See also

Create and edit web resources