Notifications for Business Application Group services

Microsoft regularly sends communications regarding service incidents, service changes, maintenance, releases, and customer action needed. These communications come primarily in the form of a post to the Microsoft 365 Service health dashboard and the Message center. From time-to-time we will also use direct email communications to provide status, updates, or information about the service.

Message Center

The Microsoft 365 Message Center will display any maintenance notifications, service changes, release information, or customer action requests.

Service health dashboard

The Service health dashboard will show the latest status of updates and incidents regarding your service. To learn how to get to the Microsoft 365 Service health dashboard, see Check your service health.

Email notifications

The notifications sent from the Business Application Group communications team will be for the following services and email addresses. Please be sure to check your spam folder for these messages.

Service Notification Email
Dynamics 365 apps msdynamics365@microsoft.com
Dynamics 365 Business Central msdynamics365@microsoft.com
Dynamics 365 Marketing msdynamics365@microsoft.com
Dynamics 365 Market Insights marketinsights@microsoft.com
Dynamics 365 Finance & Operations msdyn365finops@microsoft.com
Microsoft Power Automate mspowerautomate@microsoft.com
Microsoft Power Apps mspowerapps@microsoft.com
Microsoft Power BI mspowerbi@microsoft.com

Email notifications are sent to Common Data Service users who have the System Administrator role in an impacted environment. If you want to change who receives email communications, see Manage email notifications.

Incident Communications

Major service incident emails can easily be identified by the red banner.

Service incident email banner

Microsoft will send you an email when normal system services have been restored. You can easily identify these emails by the green banner.

Service restored email banner

Maintenance communications

Planned maintenance includes updates and changes to the service to provide increased stability, reliability, and performance. Planned and unplanned maintenance emails can be identified by the light-orange banner.

Planned and unplanned maintenance banner

Communications for releases, package deployments, and awareness

Communications can be informational in nature, drive specific actions, or both. The target audience for these communications are System Administrators or individuals designated to run the service. You can easily identify these by the light-blue banner.

General awareness email banner

Power BI will display with the following yellow banner:

Power BI

Power Apps/Power Automate will display with the following purple banner:

Power Apps

Action requested communications

Action requested notifications are sent when we detect that a configuration or a setting for your environment is causing the service to perform below expectations. The notification will include details on the situation as well as guidance on how to return performance to normal.

Post-purchase customer lifecycle communications

Once a customer has purchased customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), we send a series of email communications to administrators during the first year. These communications direct customers to a number of resources that will assist both administrators and users to successfully adopt and expand their use of customer engagement apps.

You can easily identify these communications by the dark-blue banner.

Post-purchase email banner