SAP Business Warehouse connector troubleshooting

This article provides troubleshooting situations (and possible solutions) for working with the SAP Business Warehouse (BW) connector.

Collect SAP BW advanced traces

Note

Collecting a trace of a query sent to the SAP BW server requires some options and settings that can only be provided by using Power BI Desktop. If you don't already have a copy of Power BI Desktop, you can obtain a copy at the Microsoft Download Center. You can set all of the required options and settings for advanced traces using this free version.

Many times when an error occurs, it may be advantageous to collect a trace of the query that was sent to the SAP BW server and its response. The following procedure shows how to set up advanced traces for issues that occur using the SAP BW connector.

  1. Close Power BI Desktop if it’s running.

  2. Create a new environment variable:

    1. From the Windows Control Panel, select System > Advanced System Settings.

      You could also open a Command Prompt and enter sysdm.cpl.

    2. In System Properties, select the Advanced tab, and then select Environment Variables.

    3. In Environment Variables, under System Variables, select New.

    4. In New System Variable, under Variable name, enter PBI_EnableSapBwTracing and under Variable value, enter true.

    5. Select OK.

    When this advanced tracing is activated, an additional folder called SapBw will be created in the Traces folder. See the rest of this procedure for the location of the Traces folder.

  3. Open Power BI Desktop.

  4. Clear the cache before capturing.

    1. In Power BI desktop, select the File tab.
    2. Select Options and settings > Options.
    3. Under Global settings, choose Data Load.
    4. Select Clear Cache.
  5. While you're still in Options and settings, enable tracing.

    1. Under Global settings, choose Diagnostics.
    2. Select Enable tracing.
  6. While you're still in Options and settings > Global > Diagnostics, select Open crash dump/traces folder. Ensure the folder is clear before capturing new traces.

  7. Reproduce the issue.

  8. Once done, close Power BI Desktop so the logs are flushed to disk.

  9. You can view the newly captured traces under the SapBw folder (the Traces folder that contains the SapBw folder is shown by selecting Open crash dump/traces folder on the Diagnostics page in Power BI Desktop).

  10. Make sure you deactivate this advanced tracing once you’re done, by either removing the environment variable or setting PBI_EnableSapBwTracing to false.

Collect SAP BW advanced traces with CPIC traces

If you're investigating authentication or single sign-on (SSO) issues, use the same procedure as described in Collect SAP BW advanced traces, except in step 2d, enter the following additional system variables and values:

  • CPIC_TRACE—3
  • CPIC_TRACE_DIR—a valid folder, for example: E:\traces\CPIC

The rest of the procedure remains the same. You can view the CPIC traces in the folder you specified in the CPIC_TRACE_DIR environment variable. You can also view the regular traces under the SapBw folder.

Also make sure you deactivate this advanced tracing once you’re done, by either removing the environment variables or setting BI_EnableSapBwTracing to false and CPIC_TRACE to 0.

Perform clean installation of SAP .NET connector

If it becomes necessary to reinstall the SAP .NET connector:

  1. Remove (uninstall) the SAP .NET Connector.

  2. After removing, verify that the SAP .NET Connector isn't installed in the Global Assembly Cache (GAC), by making sure the following paths do NOT exist or do NOT contain DLLs:

    • 32 bit GAC:

      C:\Windows\Microsoft.NET\assembly\GAC_32\sapnco\v4.0_3.0.0.42__50436dca5c7f7d23

      C:\Windows\Microsoft.NET\assembly\GAC_32\sapnco_utils\v4.0_3.0.0.42__50436dca5c7f7d23

    • 64 bit GAC:

      C:\Windows\Microsoft.NET\assembly\GAC_64\sapnco\v4.0_3.0.0.42__50436dca5c7f7d23

      C:\Windows\Microsoft.NET\assembly\GAC_64\sapnco_utils\v4.0_3.0.0.42__50436dca5c7f7d23

  3. Verify that the binaries aren't in Program Files. Make sure the following locations do NOT exist or are empty:

    C:\Program Files\SAP\SAP_DotNetConnector3_Net40_x64

    C:\Program Files (x86)\sap\SAP_DotNetConnector3_Net40_x86

  4. Reinstall the connector, and remember to select the Install assemblies to GAC option. We recommend you use the latest, 3.0.23.

Troubleshooting error messages

SAP BW ErrorCode method not found

Method not found: 'Int32 SAP.Middleware.Connector.RfcBaseException.get_ErrorCode()'

This error is thrown when an error occurs on the SAP BW server and the SAP .NET connector tries to retrieve information about that error. However, this error may be hiding the real error. This error can occur when:

  • Using an old version of the SAP .NET connector.

  • Multiple versions of the SAP .NET connector are installed.

  • The SAP .NET connector was installed twice, once in the Global Assembly Cache (GAC) and once not in the GAC.

Follow the instructions under Perform clean installation of SAP .NET connector to reinstall the connector.

This won't solve the problem, but will provide the actual error message.

Exception: The type initializer for 'Microsoft.Mashup.Engine1.Library.SapBusinessWarehouse.
SapBwMicrosoftProviderFactoryService' threw an exception.

Follow instructions under Perform clean installation of SAP .NET connector to reinstall the connector.

This connector requires one or more additional components

If you receive this error message, use the following troubleshooting steps:

  1. Verify that the version of the SAP .NET connector is installed in the correct bit length. If you have Power BI Desktop 64-bit installed, make sure you installed the 64-bit SAP .NET connector.

  2. Verify that, while installing the SAP .NET Connector, the Install assemblies to GAC was checked. To verify GAC is installed, open Windows Explorer and go to:

          C:\Windows\Microsoft.NET\assembly\GAC_64\sapnco

    For example, the full path might be:

          C:\Windows\Microsoft.NET\assembly\GAC_64\sapnco\v4.0_3.0.0.42__50436dca5c7f7d23\sapnco.dll

If you installed the 32-bit version of the SAP .NET connector, it would be C:\Windows\Microsoft.NET\assembly\GAC_32\sapnco\v4.0_3.0.0.42__50436dca5c7f7d23\sapnco.dll (and you’d need a 32-bit version of Power BI Desktop).

Another way to check the GAC is to use gacutil (one of the options for disabling strong name signing). You’d need to run it from a 64-bit command prompt. You can check the contents of the GAC by opening a command prompt, navigating to the gacutil.exe path and executing:

      gacutil -l

For example, in the output you should see:

      sapnco, Version=3.0.0.42, Culture=neutral, PublicKeyToken=50436dca5c7f7d23, processorArchitecture=AMD64 sapnco_utils, Version=3.0.0.42, Culture=neutral, PublicKeyToken=50436dca5c7f7d23, processorArchitecture=AMD64

“No RFC authorization for function …*

Implementation 2.0 requires access to the following BAPIs. To resolve, contact the SAP Basis team and request permissions to these BAPIs and RFCs for the user.

  • Connectivity:

    • RFC_PING
    • RFC_METADATA_GET
  • MDX execution:

    • RSR_MDX_CREATE_OBJECT
    • BAPI_MDDATASET_CREATE_OBJECT
    • BAPI_MDDATASET_SELECT_DATA
    • BAPI_MDDATASET_DELETE_OBJECT
    • RSR_MDX_GET_AXIS_INFO
    • RSR_MDX_GET_AXIS_DATA
    • RSR_MDX_GET_CELL_DATA
    • BAPI_MDDATASET_GET_AXIS_INFO
    • BAPI_MDDATASET_GET_AXIS_DATA
    • BAPI_MDDATASET_GET_CELL_DATA
  • ExecutionMode flattening:

    • RSR_MDX_GET_FLAT_DATA
    • RSR_MDX_GET_FS_DATA
    • BAPI_MDDATASET_GET_FLAT_DATA
    • BAPI_MDDATASET_GET_FS_DATA
  • ExecutionMode streaming:

    • BAPI_MDDATASET_GET_STREAMDATA
    • BAPI_MDDATASET_GET_STREAMINFO
  • ExecutionMode BasXml:

    • RSR_MDX_BXML_GET_DATA
    • RSR_MDX_BXML_GET_GZIP_DATA
    • RSR_MDX_BXML_GET_INFO
    • RSR_MDX_BXML_SET_BINDING
  • Metadata:

    • BAPI_MDPROVIDER_GET_DIMENSIONS
    • BAPI_MDPROVIDER_GET_CATALOGS
    • BAPI_MDPROVIDER_GET_CUBES
    • BAPI_MDPROVIDER_GET_MEASURES
    • BAPI_MDPROVIDER_GET_HIERARCHYS
    • BAPI_MDPROVIDER_GET_LEVELS
    • BAPI_MDPROVIDER_GET_PROPERTIES
    • BAPI_MDPROVIDER_GET_MEMBERS
    • BAPI_MDPROVIDER_GET_VARIABLES
  • Information:

    • BAPI_IOBJ_GETDETAIL (required for typed dimensions (DATS, TIMS))
    • BAPI_USER_GET_DETAIL (only used for flattening interface)
    • RFC_READ_TABLE (required for catalog names and certain variable values calls)
  • Might be called by the underlying SAP .NET connector:

    • RFC_GET_FUNCTION_INTERFACE
    • FUNCTION_IMPORT_INTERFACE
    • DDIF_FIELDINFO_GET
    • SYSTEM_FINISH_ATTACH_GUI
    • BGRFC_DEST_CONFIRM
    • BGRFC_CHECK_UNIT_STATE_SERVER
    • BGRFC_DEST_SHIP
    • ARFC_DEST_SHIP
    • RFC_FUNCTION_SEARCH
    • RFC_SYSTEM_INFO
    • RFC_SET_REG_SERVER_PROPERTY
    • RFC_DOCU
    • SEO_GET_CLIF_REMOTE
    • SYSTEM_PREPARE_ATTACH_GUI
    • API_CLEAR_TID
    • ARFC_DEST_CONFIRM

Method not found 'Int32 SAP.Middleware.Connector.RfcBaseException.get_ErrorCode()

Verify that the SAP .NET connector is installed properly. Refer to Perform clean installation of SAP .NET connector.

This error appears when the installed version in the GAC is lower than the expected 3.0.18.0 version. SAP Note 2417315 discusses this scenario.

Connection string properties set by the connector

When both SNC Partner Name and SNC Library are provided, the SAP BW Application Server connector (implementation 2.0) will set these properties in the connection string:

  • SNC_MODE—SncModeApply
  • SNC_LIB—with the library path specified; if it's an environment variable, it's expanded at this point
  • SNC_PARTNERNAME—with the value provided
  • SNC_QOP = RfcConfigParameters.RfcSncQOP.Default

These are used for both SAP BW Application Server and SAP BW Message Server connections.

For both connection types, the connector sets:

  • LANG (Language)
  • CLIENT

For the SAP BW Application Server connection, the connector sets:

  • ASHOST (AppServerHost)
  • SYSNR (SystemNumber)

For SAP BW Message Server connections, the connector sets:

  • MSHOST (MessageServerHost)
  • SYSID (SystemID)
  • GROUP (LogonGroup)

Invalid MDX command with <internal>

This error comes directly from the SAP BW server. Implementation 1 of the connector, based on Netweaver RFC, didn't expose these errors to the user, returning an empty result set instead.

This issue is discussed in the following SAP Notes. Access to these notes requires an S-user. Contact your SAP Basis team to apply the relevant fixes for this issue.

Additionally, for other similar errors, you can review the contents of the following SAP notes, and apply them as appropriate for your environment:

Issues and limitations

Changing variable names on an SAP cube puts DirectQuery report in a broken, unrecoverable state

The following symptoms occur:

  • Error message—[Expression.Error] The import [XXXX] matches no exports.

  • In the logs—Message: [Expression.Error] The key didn't match any rows in the table.

  • StackTrace:

    at Microsoft.Mashup.Engine1.Runtime.TableValue.get_Item(Value key)
    at Microsoft.Mashup.Engine1.Library.Cube.CubeParametersModule.Cube.ApplyParameterFunctionValue.GetParameterValue(CubeValue cubeValue, Value parameter)
    at Microsoft.Mashup.Engine1.Library.Cube.CubeParametersModule.Cube.ApplyParameterFunctionValue.TypedInvoke(TableValue cube, Value parameter, Value arguments)
    Detail: [Key = [Id = \"[!V000004]\"], Table = #table({...}, {...})]
    

One possible workaround is to:

  1. Make a copy of the PBIX file (as things might break).

  2. Add an environment variable called PBI_AlwaysEnableQueryEditor with a value of true. This setting will allow access to the query editor even in DirectQuery mode.

    Note

    This environment variable is unsupported, so should only be used as outlined here.

  3. Right-click on the "Cube" query and select Advanced Editor.

  4. The query there should have a line that starts with "{Cube.ApplyParameter, "[!V000004]" (the missing parameter). Remove that line.

  5. Select Done.

  6. Close the Power Query Editor.

  7. Refresh the affected visual.

If the above workaround doesn't work, the only alternative fix is for you to recreate the report.

Numeric data from SAP BW

Note

The following information only applies when using Implementation 1.0 of the SAP BW connector or Implementation 2.0 of the SAP BW connector with Flattening mode (when ExecutionMode=67).

User accounts in SAP BW have default settings for how decimal or date/time values are formatted when displayed to the user in the SAP GUI.

The default settings are maintained in the SAP system in the User Profile for an account, and the user can view or change these settings in the SAP GUI with the menu path System > User Profile > Own Data.

Decimal notation settings menu

Power BI Desktop queries the SAP system for the decimal notation of the connected user and uses that notation to format decimal values in the data from SAP BW.

SAP BW returns decimal data with either a , (comma) or a . (dot) as the decimal separator. To specify which of those SAP BW should use for the decimal separator, the driver used by Power BI Desktop makes a call to BAPI_USER_GET_DETAIL. This call returns a structure called DEFAULTS, which has a field called DCPFM that stores Decimal Format Notation. The field takes one of the following values:

  • ' ' (space) = Decimal point is comma: N.NNN,NN
  • 'X' = Decimal point is period: N,NNN.NN
  • 'Y' = Decimal point is N NNN NNN,NN

Customers who have reported this issue found that the call to BAPI_USER_GET_DETAIL is failing for a particular user, which is showing the incorrect data, with an error message similar to the following message:

   You are not authorized to display users in group TI:
      <item>
         <TYPE>E</TYPE>
         <ID>01</ID>
         <NUMBER>512</NUMBER>
         <MESSAGE>You are not authorized to display users in group TI</MESSAGE>
         <LOG_NO/>
         <LOG_MSG_NO>000000</LOG_MSG_NO>
         <MESSAGE_V1>TI</MESSAGE_V1>
         <MESSAGE_V2/>
         <MESSAGE_V3/>
         <MESSAGE_V4/>
         <PARAMETER/>
         <ROW>0</ROW>
         <FIELD>BNAME</FIELD>
         <SYSTEM>CLNTPW1400</SYSTEM>
      </item>

To solve this error, users must ask their SAP admin to grant the SAP BW user being used in Power BI the right to execute BAPI_USER_GET_DETAIL. It’s also worth verifying that the user has the required DCPFM value, as described earlier in this troubleshooting solution.

Connectivity for SAP BEx queries

You can perform BEx queries in Power BI Desktop by enabling a specific property, as shown in the following image:

Enable Release for External Access

MDX interface limitation

A limitation of the MDX interface is that long variables lose their technical name and are replaced by V00000#.

No data preview in Navigator window

In some cases, the Navigator dialog box doesn't display a data preview and instead provides an object reference not set to an instance of an object error message.

SAP users need access to specific BAPI function modules to get metadata and retrieve data from SAP BW's InfoProviders. These modules include:

  • BAPI_MDPROVIDER_GET_CATALOGS
  • BAPI_MDPROVIDER_GET_CUBES
  • BAPI_MDPROVIDER_GET_DIMENSIONS
  • BAPI_MDPROVIDER_GET_HIERARCHYS
  • BAPI_MDPROVIDER_GET_LEVELS
  • BAPI_MDPROVIDER_GET_MEASURES
  • BAPI_MDPROVIDER_GET_MEMBERS
  • BAPI_MDPROVIDER_GET_VARIABLES
  • BAPI_IOBJ_GETDETAIL

To solve this issue, verify that the user has access to the various MDPROVIDER modules and BAPI_IOBJ_GETDETAIL. To further troubleshoot this or similar issues, you can enable tracing. Select File > Options and settings > Options. In Options, select Diagnostics, then select Enable tracing. Attempt to retrieve data from SAP BW while tracing is active, and examine the trace file for more detail.

Memory Exceptions

In some cases, you might encounter one of the following memory errors:

  • Message: No more memory available to add rows to an internal table.
  • Message: [DataSource.Error] SAP Business Warehouse: The memory request for [number] bytes could not be complied with.
  • Message: The memory request for [number] bytes could not be complied with.

These memory exceptions are from the SAP BW server and are due to the server running out of available memory to process the query. This might happen when the query returns a large set of results or when the query is too complex for the server to handle, for example, when a query has many crossjoins.

To resolve this error, the recommendation is to simplify the query or divide it into smaller queries. If possible, push more aggregation to the server. Alternatively, contact your SAP Basis team to increase the resources available in the server.

See also