Key Concepts - Publish your bot

With Power Virtual Agents, you can publish bots to engage with your customers on multiple platforms or channels. These include live websites, mobile apps, and messaging platforms like Microsoft Teams and Facebook.

Once you've published at least once, you can connect your bot to additional channels.

Each time you want to update your bot, you publish it again from within the Power Virtual Agents app itself. This will update the bot across all the channels where you've inserted or connected your bot.

Publish the latest bot content

You need to publish the bot at least once before your customers can interact with it or you can share it with your teammates.

After the first publish, you can do subsequent publishes whenever you would like your customers to engage with the latest bot content.

Publish the latest bot content:

  1. Go to the Publish tab on the side navigation pane.

  2. Select Publish to make the latest bot content available to your customers.

    Publish latest bot content

The publishing process will check for errors in the latest bot content.

Validate latest bot content for publish

Publication should take less than a few minutes and, when successful, you can view the bot in action and share it with your team by selecting the demo website link. This is useful to gather feedback from stakeholders involved in the bot. The link will open a new tab and display a prebuilt demo website where you and your team can interact with the bot.

Go to demo website

Go to the Configure the demo website and add the bot to your live website topic for details on updating the welcome message and help text on the demo website.

Tip

What's the difference between the test chat and the demo website?
The demo website lets you share a URL with other members of your team, or other stakeholders who want to try out the bot. It's not intended for production uses (for example, you shouldn't use it directly with customers).
The test chat is intended for bot authors to test how conversation nodes flow and if there are errors when they are creating and testing their bot.

Configure channels

After publishing your bot at least once, you can add channels to make the bot reachable by your customers. You can see what channels we currently support by selecting Manage and going to the Channels tab in the side navigation pane.

Channel settings

Each channel requires different steps and configurations, which can be found in the following topics:

Channel experience reference table

Different channels have different end-user experiences. The following table shows a high-level overview of the experiences for each channel. You can take the channel experiences into account when optimizing your bot content for specific channels.

Experience Website Microsoft Teams Facebook
Customer satisfaction survey Adaptive card Text-only Text-only
Multiple-choice options Supported Supported up to 6 Supported up to 13
Markdown Supported Supported Partially supported
Welcome message Supported Supported Not supported

In this section