Key Concepts - Publish your bot
Select the version of Power Virtual Agents you're using here:
With Power Virtual Agents, you can publish bots to engage with your customers on multiple platforms or channels. These include live websites, mobile apps, and messaging platforms like Microsoft Teams and Facebook.
After you've published at least once, you can connect your bot to additional channels.
Each time you want to update your bot, you publish it again from within the Power Virtual Agents app itself. This will update the bot across all the channels where you've inserted or connected your bot.
Publish the latest bot content
You need to publish the bot at least once before your customers can interact with it or you can share it with your teammates.
After the first publish, you can do subsequent publishes whenever you would like your customers to engage with the latest bot content.
Publish the latest bot content:
Go to the Publish tab on the side navigation pane.
Select Publish to make the latest bot content available to your customers.
The publishing process will check for errors in the latest bot content.
Publication should take less than a few minutes and, when successful, you can view the bot in action and share it with your team by selecting the demo website link. This is useful to gather feedback from stakeholders involved in the bot. The link will open a new tab and display a prebuilt demo website where you and your team can interact with the bot.
Go to the Configure the demo website and add the bot to your live website topic for details on updating the welcome message and help text on the demo website.
What's the difference between the test chat and the demo website?
The demo website lets you share a URL with other members of your team, or other stakeholders who want to try out the bot. It's not intended for production uses (for example, you shouldn't use it directly with customers).
The test chat is intended for bot authors to test how conversation nodes flow and if there are errors when they are creating and testing their bot.
After publishing your bot at least once, you can add channels to make the bot reachable by your customers. You can see what channels we currently support by selecting Manage and going to the Channels tab in the side navigation pane.
Each channel requires different steps and configurations, which can be found in the following topics:
- Configure the demo website and add the bot to your live website
- Add bot to Microsoft Teams
- Add bot to Facebook
- Add bot to mobile and custom apps (web-based or native)
- Add bot to Azure Bot Service channels
Channel experience reference table
Different channels have different end-user experiences. The following table shows a high-level overview of the experiences for each channel. You can take the channel experiences into account when optimizing your bot content for specific channels.
|Experience||Website||Microsoft Teams(1)||Dynamics Omnichannel for Customer Service|
|Customer satisfaction survey||Adaptive card||Text-only||Text-only||Text-only|
|Multiple-choice options||Supported||Supported up to 6||Supported up to 13||Partially Supported|
|Markdown||Supported||Partially Supported||Partially supported||Partially Supported|
|Welcome message||Supported||Supported||Not supported||Supported for Microsoft Teams and Chat. Not supported for other channels.|
Users can't send attachments to Power Virtual Agents chatbots. If they try to upload a file (including media, such as images), the bot will say:
Looks like you tried to send an attachment. Currently, I can only process text. Please try sending your message again without the attachment.
This applies to all channels, even if the channel or end-user-facing experience supports attachments (for example, if you're using the Direct Line API or Microsoft Teams).
Attachments can be supported if the message is sent to a skill, where the skill bot supports the processing of attachments. See the Use Microsoft Bot Framework skills topic for more details on skills.
In this section
- Configure the demo website and add the bot to your live website | Publish your bot on your live website, or use a demo website to share internally.
- Add bot to Microsoft Teams | Use Teams to distribute your bot.
- Add bot to Facebook | Add your bot to Facebook Messenger.
- Add bot to mobile and custom apps (web-based or native) | Add your bot to mobile or custom native apps (developer coding required).
- Add bot to Azure Bot Service channels | Add your bot to Azure Bot Service channels (developer coding required).