Analysis in Power Virtual Agents in Teams

Select the version of Power Virtual Agents you're using here:

Power Virtual Agents has a comprehensive set of analytics that show you the key performance indicators for your bot.

Multiple charts show you trends and usage for your bot's topics. These charts use AI to highlight the topics that have the greatest impact on your bot's performance.

Note

Sessions transcripts are unavailable for download on the Power Virtual Agents app in Teams. To review and export session information, you'll need to sign up for the Power Virtual Agents web app

Prerequisites

Analytics in Power Virtual Agents

The analytics section is divided into a number of pages to give you multiple ways to understand bot performance.

Note

The analytics dashboards are updated every hour, so there will be some delay before you see all data.

View analytics

  • In Power Virtual Agents, select Analytics on the side navigation pane.

    Opening the Analytics dashboard

See also

Topic Description
Analyze bot performance and usage Review overall analytics for your bots.
Analyze customer satisfaction Identify overall trends in customer satisfaction, and where satisfaction is falling behind.
Analyze topic usage See how individual topics are doing and how well they're working at resolving issues.
Analyze billed session information Understand how sessions are being billed, based on their usage.

Note

Can you tell us about your documentation language preferences? Take a short survey.

The survey will take about seven minutes. No personal data is collected (privacy statement).