Tracing and logging
Use tracing to troubleshoot a plug-in or custom workflow activity (custom code). Tracing assists developers by recording run-time information as an aid in diagnosing the cause of code failures. Tracing is supported for synchronous or asynchronous execution.
Recording of run-time tracing information for Common Data Service is provided by a service named ITracingService. Information provided to this service by custom code can be recorded in three different places as identified here.
This data can be found in model-driven applications by navigating to Settings and choosing the Plug-in Trace Log tile. The tile is only visible if you have access to the trace log entity records in your assigned security role.
Trace logging takes up organization storage space especially when many traces and exceptions are generated. You should only turn trace logging on for debugging and troubleshooting, and turn it off after your investigation is completed.
A synchronous registered plug-in or custom workflow activity that returns an exception from the platform results in an error dialog box in the web application presented to the logged on user. The user may select the Download Log File button in the dialog to view the log containing exception and trace output.
For asynchronous registered plug-in or custom workflow activities that returns an exception, the tracing information is shown in the Details area of the System Job form in the web application.
Enable trace logging
To enable trace logging you can programmatically update this value or in the web application navigate to Settings > Administration > System Settings. In the Customization tab, locate the drop-down menu labeled Enable logging to plug-in trace log and select one of the available options.
|0||Off||Writing to the trace log is disabled. No PluginTraceLog records will be created. However, custom code can still call the Trace(String, Object) method even though no log is written.|
|1||Exceptions||Trace information is written to the log if an exception is passed back to the platform from custom code.|
|2||All||Trace information is written to the log upon code completion or an exception is passed back to the platform from the custom code.|
If the trace logging setting is set to Exception and your custom code returns an exception back to the platform, a trace log record is created and tracing information is also written to one other location. For custom code that executes synchronously, the information is presented to the user in an error dialog box, otherwise, for asynchronous code, the information is written to the related system job.
Write to the tracing service
Before writing to the tracing service, you must first extract the tracing service object from the passed execution context. Afterwards, simply add Trace(String, Object) calls to your custom code where appropriate passing any relevant diagnostic information in that method call.
//Extract the tracing service for use in debugging plug-ins. ITracingService tracingService = (ITracingService)serviceProvider.GetService(typeof(ITracingService)); // Use the tracing service tracingService.Trace("Write your message here.");
Next, build and deploy the plug-in or custom workflow activity. During execution of the custom code, the information provided in the Trace method calls is written to a trace log entity record by ITracingService, if supported by your organization and enabled, and may also be made available to the user in a Web dialog or system job as described in the previous section. Tracing information written to the trace log is configured in the trace settings. For more information see Enable trace logging.
If your custom code executes within a database transaction, and an exception occurs that causes a transaction rollback, all entity data changes by your code will be undone. However, the PluginTraceLog records will remain after the rollback completes.
Additional information about the tracing service
The ITracingService batches the information provided to it through the Trace method. The information is written to a new PluginTraceLog record after the custom code successfully runs to completion or an exception is thrown.
PluginTraceLog records have a finite lifetime. A bulk deletion background job runs once per day to delete records that are older than 24 hours from creation.
While this job can be disabled or the frequency in which it occurs can be adjusted, failure to set it back to the original setting is frequently discovered to be the cause of performance issues later on.
Plug-in trace viewer
Plugin Trace Viewer is a tool that XrmToolbox community developed. Please see the Developer tools topic for community developed tools.
The community tools are not a product of Microsoft and does not extend support to the community tools. If you have questions pertaining to the tool, please contact the publisher. More Information: XrmToolBox.
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