SLA Entity Reference

Contains information about the tracked service-level KPIs for cases that belong to different customers.

Messages

Message Web API Operation SDK Assembly
Assign PATCH [org URI]/api/data/v9.0/slas(slaid)
Update ownerid property.
AssignRequest
Create POST [org URI]/api/data/v9.0/slas
See Create
CreateRequest or
Create
Delete DELETE [org URI]/api/data/v9.0/slas(slaid)
See Delete
DeleteRequest or
Delete
GrantAccess GrantAccess Action GrantAccessRequest
ModifyAccess ModifyAccess Action ModifyAccessRequest
Retrieve GET [org URI]/api/data/v9.0/slas(slaid)
See Retrieve
RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.0/slas
See Query Data
RetrieveMultipleRequest or
RetrieveMultiple
RetrievePrincipalAccess RetrievePrincipalAccess Function RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccess Function RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess RevokeAccess Action RevokeAccessRequest
SetState PATCH [org URI]/api/data/v9.0/slas(slaid)
Update statecode and statuscode properties.
SetStateRequest
Update PATCH [org URI]/api/data/v9.0/slas(slaid)
See Update
UpdateRequest or
Update

Entity Properties

Property Value
CollectionSchemaName SLAs
DisplayCollectionName SLAs
DisplayName SLA
EntitySetName slas
IsBPFEntity False
LogicalCollectionName slas
LogicalName sla
OwnershipType UserOwned
PrimaryIdAttribute slaid
PrimaryNameAttribute name
SchemaName SLA

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

AllowPauseResume

Property Value
Description Select whether this SLA will allow pausing and resuming during the time calculation.
DisplayName Allow Pause and Resume
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName allowpauseresume
RequiredLevel SystemRequired
Type Boolean

AllowPauseResume Options

Value Label
1 Allow
0 Do Not Allow

DefaultValue: False

ApplicableFrom

Property Value
Description Select the field that specifies the date and time from which the SLA items will be calculated for the case record. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.
DisplayName Applicable From
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName applicablefrom
MaxLength 100
RequiredLevel SystemRequired
Type String

ApplicableFromPickList

Property Value
Description Select the field that specifies the date and time from which the SLA items will be calculated. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.
DisplayName Applicable From
IsValidForForm True
IsValidForRead True
LogicalName applicablefrompicklist
RequiredLevel None
Type Picklist

ApplicableFromPickList Options

Value Label
1 No
2 Yes

BusinessHoursId

Property Value
Description Choose the business hours for calculating SLA item timelines.
DisplayName Business Hours
IsValidForForm True
IsValidForRead True
LogicalName businesshoursid
RequiredLevel None
Targets calendar
Type Lookup

ChangedAttributeList

Property Value
Description Type additional information to describe the SLA
DisplayName ChangedAttributeList
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName changedattributelist
MaxLength 1000
RequiredLevel None
Type String

Description

Property Value
Description Type additional information to describe the SLA
DisplayName Description
FormatName TextArea
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName description
MaxLength 100
RequiredLevel None
Type String

IsDefault

Property Value
Description Tells whether this SLA is the default one.
DisplayName Is Default
IsValidForForm True
IsValidForRead True
LogicalName isdefault
RequiredLevel None
Type Boolean

IsDefault Options

Value Label
1 Yes
0 No

DefaultValue: False

Name

Property Value
Description Type a descriptive name of the service level agreement (SLA).
DisplayName Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName name
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerId

Property Value
Description Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user.
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Targets systemuser
Type Owner

OwnerIdType

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

OwningBusinessUnit

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Targets businessunit
Type Lookup

OwningTeam

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Targets systemuser
Type Lookup

PrimaryEntityOTC

Property Value
Description Shows the primary entity that the SLA has been created for.
DisplayName Primary Entity
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName primaryentityotc
MaxValue 2147483647
MinValue -2147483648
RequiredLevel SystemRequired
Type Integer

SLAId

Property Value
Description Unique identifier of the SLA.
DisplayName SLA
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName slaid
RequiredLevel SystemRequired
Type Uniqueidentifier

SLAType

Property Value
Description Select the type of service level agreement (SLA).
DisplayName SLA Type
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName slatype
RequiredLevel SystemRequired
Type Picklist

SLAType Options

Value Label
0 Standard
1 Enhanced

StateCode

Property Value
Description Shows whether the Service Level Agreement (SLA) is active or inactive.
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

StateCode Options

Value Label DefaultStatus InvariantName
0 Draft 1 Draft
1 Active 2 Active

StatusCode

Property Value
Description Select the status of the service level agreement (SLA).
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

StatusCode Options

Value Label State
1 Draft 0
2 Active 1

WorkflowId

Property Value
Description Workflow associated with the SLA.
DisplayName Workflow ID
IsValidForForm False
IsValidForRead True
LogicalName workflowid
RequiredLevel None
Targets workflow
Type Lookup

WorkflowIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName workflowidname
MaxLength 100
RequiredLevel None
Type String

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

BusinessHoursIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName businesshoursidname
MaxLength 100
RequiredLevel SystemRequired
Type String

ComponentState

Property Value
Description For internal use only.
DisplayName Component State
IsValidForForm False
IsValidForRead True
LogicalName componentstate
RequiredLevel SystemRequired
Type Picklist

ComponentState Options

Value Label
0 Published
1 Unpublished
2 Deleted
3 Deleted Unpublished

CreatedBy

Property Value
Description Shows who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel None
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Property Value
Description Shows who created the record on behalf of another user.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel None
Type String

ExchangeRate

Property Value
Description Exchange rate between the currency associated with the SLA record and the base currency.
DisplayName Exchange Rate
IsValidForForm True
IsValidForRead True
LogicalName exchangerate
MaxValue 100000000000
MinValue 0.0000000001
Precision 10
RequiredLevel None
Type Decimal

IsManaged

Property Value
Description For internal use only.
DisplayName Is Managed
IsValidForForm False
IsValidForRead True
LogicalName ismanaged
RequiredLevel SystemRequired
Type Boolean

IsManaged Options

Value Label
1 Managed
0 Unmanaged

DefaultValue: False

ModifiedBy

Property Value
Description Shows who last updated the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel None
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Property Value
Description Shows who created the record on behalf of another user.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel None
Type String

ObjectTypeCode

Property Value
Description Choose the entity type that the SLA is defined.
DisplayName Object Type Code
IsValidForForm True
IsValidForRead True
LogicalName objecttypecode
RequiredLevel None
Type Picklist

ObjectTypeCode Options

Value Label
1 Account
2 Contact
5 Note
6 Business Unit Map
7 Owner
8 User
9 Team
10 Business Unit
14 System User Principal
29 Subscription
30 Filter Template
31 Privilege Object Type Code
33 Subscription Synchronization Information
35 Tracking information for deleted entities
36 Client update
37 Subscription Manually Tracked Object
42 SystemUser BusinessUnit Entity Map
44 Field Sharing
45 Subscription Statistic Offline
46 Subscription Statistic Outlook
47 Subscription Sync Entry Offline
48 Subscription Sync Entry Outlook
50 Position
51 System User Manager Map
52 User Search Facet
54 Global Search Configuration
55 FileAttachment
78 Virtual Entity Data Provider
85 Virtual Entity Data Source
92 Team template
99 Social Profile
126 Indexed Article
127 Article
129 Subject
132 Announcement
135 Activity Party
150 User Settings
300 Canvas App
301 Callback Registration
371 Connector
950 New Process
951 Translation Process
955 Expired Process
1001 Attachment
1002 Attachment
1003 Internal Address
1007 Image Descriptor
1016 Article Template
1019 Organization
1021 Organization UI
1023 Privilege
1030 System Form
1031 User Dashboard
1036 Security Role
1037 Role Template
1039 View
1043 String Map
1071 Address
1072 Subscription Clients
1075 Status Map
1082 Article Comment
1086 User Fiscal Calendar
1094 Authorization Server
1095 Partner Application
1111 System Chart
1112 User Chart
1113 Ribbon Tab To Command Mapping
1115 Ribbon Context Group
1116 Ribbon Command
1117 Ribbon Rule
1120 Application Ribbons
1130 Ribbon Difference
1140 Replication Backlog
1189 Document Suggestions
1190 SuggestionCardTemplate
1200 Field Security Profile
1201 Field Permission
1203 Team Profiles
1234 Channel Property Group
1236 Channel Property
1300 SocialInsightsConfiguration
1309 Saved Organization Insights Configuration
1400 Sync Attribute Mapping Profile
1401 Sync Attribute Mapping
1403 Team Sync-Attribute Mapping Profiles
1404 Principal Sync Attribute Map
2000 Annual Fiscal Calendar
2001 Semiannual Fiscal Calendar
2002 Quarterly Fiscal Calendar
2003 Monthly Fiscal Calendar
2004 Fixed Monthly Fiscal Calendar
2010 Email Template
2012 Unresolved Address
2013 Territory
2015 Theme
2016 User Mapping
2020 Queue
2023 QueueItemCount
2024 QueueMemberCount
2027 License
2029 Queue Item
2500 User Entity UI Settings
2501 User Entity Instance Data
3000 Integration Status
3005 Channel Access Profile
3008 External Party
3231 Connection Role
3233 Connection Role Object Type Code
3234 Connection
4003 Calendar
4004 Calendar Rule
4011 Inter Process Lock
4023 Email Hash
4101 Display String Map
4102 Display String
4110 Notification
4120 Exchange Sync Id Mapping
4200 Activity
4201 Appointment
4202 Email
4204 Fax
4207 Letter
4210 Phone Call
4212 Task
4216 Social Activity
4220 UntrackedEmail
4230 Saved View
4231 Metadata Difference
4232 Business Data Localized Label
4250 Recurrence Rule
4251 Recurring Appointment
4299 Email Search
4410 Data Import
4411 Data Map
4412 Import Source File
4413 Import Data
4414 Duplicate Detection Rule
4415 Duplicate Record
4416 Duplicate Rule Condition
4417 Column Mapping
4418 List Value Mapping
4419 Lookup Mapping
4420 Owner Mapping
4423 Import Log
4424 Bulk Delete Operation
4425 Bulk Delete Failure
4426 Transformation Mapping
4427 Transformation Parameter Mapping
4428 Import Entity Mapping
4450 Data Performance Dashboard
4490 Office Document
4500 Relationship Role
4501 Relationship Role Map
4502 Customer Relationship
4567 Auditing
4579 Ribbon Client Metadata.
4600 Entity Map
4601 Attribute Map
4602 Plug-in Type
4603 Plug-in Type Statistic
4605 Plug-in Assembly
4606 Sdk Message
4607 Sdk Message Filter
4608 Sdk Message Processing Step
4609 Sdk Message Request
4610 Sdk Message Response
4611 Sdk Message Response Field
4613 Sdk Message Pair
4614 Sdk Message Request Field
4615 Sdk Message Processing Step Image
4616 Sdk Message Processing Step Secure Configuration
4618 Service Endpoint
4619 Plug-in Trace Log
4700 System Job
4702 Workflow Wait Subscription
4703 Process
4704 Process Dependency
4705 ISV Config
4706 Process Log
4707 Application File
4708 Organization Statistic
4709 Site Map
4710 Process Session
4711 Expander Event
4712 Process Trigger
4724 Process Stage
4725 Business Process Flow Instance
4800 Web Wizard
4802 Wizard Page
4803 Web Wizard Access Privilege
4810 Time Zone Definition
4811 Time Zone Rule
4812 Time Zone Localized Name
7000 System Application Metadata
7001 User Application Metadata
7100 Solution
7101 Publisher
7102 Publisher Address
7103 Solution Component
7105 Dependency
7106 Dependency Node
7107 Invalid Dependency
7108 Dependency Feature
7200 RuntimeDependency
8000 Post
8001 Post Role
8002 Post Regarding
8003 Follow
8005 Comment
8006 Like
8040 ACIViewMapper
8050 Trace
8051 Trace Association
8052 Trace Regarding
8181 Routing Rule Set
8199 Rule Item
8700 AppModule Metadata
8701 AppModule Metadata Dependency
8702 AppModule Metadata Async Operation
8840 Hierarchy Rule
9006 Model-driven App
9007 App Module Component
9009 App Module Roles
9011 App Config Master
9012 App Configuration
9013 App Configuration Instance
9100 Report
9101 Report Related Entity
9102 Report Related Category
9103 Report Visibility
9104 Report Link
9105 Currency
9106 Mail Merge Template
9107 Import Job
9201 LocalConfigStore
9300 Record Creation and Update Rule
9301 Record Creation and Update Rule Item
9333 Web Resource
9400 Channel Access Profile Rule
9401 Channel Access Profile Rule Item
9502 SharePoint Site
9507 Sharepoint Document
9508 Document Location
9509 SharePoint Data
9510 Rollup Properties
9511 Rollup Job
9600 Goal
9602 Rollup Query
9603 Goal Metric
9604 Rollup Field
9605 Email Server Profile
9606 Mailbox
9607 Mailbox Statistics
9608 Mailbox Auto Tracking Folder
9609 Mailbox Tracking Category
9650 Process Configuration
9690 Organization Insights Notification
9699 Organization Insights Metric
9750 SLA
9751 SLA Item
9752 SLA KPI Instance
9753 Custom Control
9754 Custom Control Resource
9755 Custom Control Default Config
9866 Mobile Offline Profile
9867 Mobile Offline Profile Item
9868 Mobile Offline Profile Item Association
9869 Sync Error
9870 Offline Command Definition
9875 Language Provisioning State
9890 SolutionHistoryData
9900 Navigation Setting
9910 MultiEntitySearch
9912 Multi Select Option Value
9919 Hierarchy Security Configuration
9930 Knowledge Base Record
9932 Time Stamp Date Mapping
9936 Azure Service Connection
9940 Document Template
9941 Personal Document Template
9945 Text Analytics Entity Mapping
9947 Knowledge Search Model
9949 Advanced Similarity Rule
9950 Office Graph Document
9951 Similarity Rule
9953 Knowledge Article
9955 Knowledge Article Views
9957 Language
9958 Feedback
9959 Category
9960 Knowledge Article Category
9961 DelveActionHub
9962 Action Card
9968 ActionCardUserState
9973 Action Card User Settings
9983 Action Card Type
9986 Interaction for Email
9987 External Party Item
9996 HolidayWrapper
9997 Email Signature
10000 OData v4 Data Source
10001 Solution Component Summary
10002 Solution Component Data Source
10003 Solution History
10004 Solution History Data Source
10005 Component Layer
10006 Component Layer Data Source

OverwriteTime

Property Value
DateTimeBehavior UserLocal
Description For internal use only.
DisplayName Record Overwrite Time
Format DateOnly
IsValidForForm False
IsValidForRead True
LogicalName overwritetime
RequiredLevel SystemRequired
Type DateTime

OwnerIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

SLAIdUnique

Property Value
Description For internal use only.
DisplayName Unique Id
IsValidForForm False
IsValidForRead True
LogicalName slaidunique
RequiredLevel SystemRequired
Type Uniqueidentifier

SolutionId

Property Value
Description Unique identifier of the associated solution.
DisplayName Solution
IsValidForForm False
IsValidForRead True
LogicalName solutionid
RequiredLevel SystemRequired
Type Uniqueidentifier

SupportingSolutionId

Property Value
Description For internal use only.
DisplayName Solution
IsValidForForm False
IsValidForRead False
LogicalName supportingsolutionid
RequiredLevel None
Type Uniqueidentifier

TransactionCurrencyId

Property Value
Description Unique identifier of the currency associated with the SLA record.
DisplayName Currency
IsValidForForm True
IsValidForRead True
LogicalName transactioncurrencyid
RequiredLevel None
Targets transactioncurrency
Type Lookup

TransactionCurrencyIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName transactioncurrencyidname
MaxLength 100
RequiredLevel None
Type String

VersionNumber

Property Value
Description Version number of the SLA.
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

One-To-Many Relationships

Listed by SchemaName.

sla_socialactivity

Same as socialactivity entity sla_socialactivity Many-To-One relationship.

Property Value
ReferencingEntity socialactivity
ReferencingAttribute slainvokedid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_socialactivity
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

manualsla_contact

Same as contact entity manualsla_contact Many-To-One relationship.

Property Value
ReferencingEntity contact
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName manualsla_contact
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

slabase_BulkDeleteFailures

Same as bulkdeletefailure entity slabase_BulkDeleteFailures Many-To-One relationship.

Property Value
ReferencingEntity bulkdeletefailure
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName slabase_BulkDeleteFailures
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

manualsla_fax

Same as fax entity manualsla_fax Many-To-One relationship.

Property Value
ReferencingEntity fax
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName manualsla_fax
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10001
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

manualsla_activitypointer

Same as activitypointer entity manualsla_activitypointer Many-To-One relationship.

Property Value
ReferencingEntity activitypointer
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName manualsla_activitypointer
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10001
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

slabase_AsyncOperations

Same as asyncoperation entity slabase_AsyncOperations Many-To-One relationship.

Property Value
ReferencingEntity asyncoperation
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName slabase_AsyncOperations
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_Annotation

Same as annotation entity sla_Annotation Many-To-One relationship.

Property Value
ReferencingEntity annotation
ReferencingAttribute objectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_Annotation
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

sla_task

Same as task entity sla_task Many-To-One relationship.

Property Value
ReferencingEntity task
ReferencingAttribute slainvokedid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_task
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_activitypointer

Same as activitypointer entity sla_activitypointer Many-To-One relationship.

Property Value
ReferencingEntity activitypointer
ReferencingAttribute slainvokedid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_activitypointer
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

manualsla_task

Same as task entity manualsla_task Many-To-One relationship.

Property Value
ReferencingEntity task
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName manualsla_task
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10001
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

manualsla_account

Same as account entity manualsla_account Many-To-One relationship.

Property Value
ReferencingEntity account
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName manualsla_account
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_letter

Same as letter entity sla_letter Many-To-One relationship.

Property Value
ReferencingEntity letter
ReferencingAttribute slainvokedid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_letter
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

manualsla_phonecall

Same as phonecall entity manualsla_phonecall Many-To-One relationship.

Property Value
ReferencingEntity phonecall
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName manualsla_phonecall
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10001
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_email

Same as email entity sla_email Many-To-One relationship.

Property Value
ReferencingEntity email
ReferencingAttribute slainvokedid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_email
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_appointment

Same as appointment entity sla_appointment Many-To-One relationship.

Property Value
ReferencingEntity appointment
ReferencingAttribute slainvokedid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_appointment
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_slaitem_slaId

Same as slaitem entity sla_slaitem_slaId Many-To-One relationship.

Property Value
ReferencingEntity slaitem
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_slaitem_slaId
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_account

Same as account entity sla_account Many-To-One relationship.

Property Value
ReferencingEntity account
ReferencingAttribute slainvokedid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_account
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

SLA_SyncErrors

Same as syncerror entity SLA_SyncErrors Many-To-One relationship.

Property Value
ReferencingEntity syncerror
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName SLA_SyncErrors
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

manualsla_letter

Same as letter entity manualsla_letter Many-To-One relationship.

Property Value
ReferencingEntity letter
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName manualsla_letter
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10001
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

manualsla_appointment

Same as appointment entity manualsla_appointment Many-To-One relationship.

Property Value
ReferencingEntity appointment
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName manualsla_appointment
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

manualsla_socialactivity

Same as socialactivity entity manualsla_socialactivity Many-To-One relationship.

Property Value
ReferencingEntity socialactivity
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName manualsla_socialactivity
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10001
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_fax

Same as fax entity sla_fax Many-To-One relationship.

Property Value
ReferencingEntity fax
ReferencingAttribute slainvokedid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_fax
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_contact

Same as contact entity sla_contact Many-To-One relationship.

Property Value
ReferencingEntity contact
ReferencingAttribute slainvokedid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_contact
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

slabase_ProcessSessions

Same as processsession entity slabase_ProcessSessions Many-To-One relationship.

Property Value
ReferencingEntity processsession
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName slabase_ProcessSessions
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 110
CascadeConfiguration Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_phonecall

Same as phonecall entity sla_phonecall Many-To-One relationship.

Property Value
ReferencingEntity phonecall
ReferencingAttribute slainvokedid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName sla_phonecall
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

manualsla_email

Same as email entity manualsla_email Many-To-One relationship.

Property Value
ReferencingEntity email
ReferencingAttribute slaid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName manualsla_email
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Many-To-One Relationships

Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.

slabase_workflowid

See workflow Entity slabase_workflowid One-To-Many relationship.

lk_slabase_modifiedonbehalfby

See systemuser Entity lk_slabase_modifiedonbehalfby One-To-Many relationship.

lk_slabase_createdonbehalfby

See systemuser Entity lk_slabase_createdonbehalfby One-To-Many relationship.

lk_slabase_createdby

See systemuser Entity lk_slabase_createdby One-To-Many relationship.

team_slaBase

See team Entity team_slaBase One-To-Many relationship.

TransactionCurrency_SLA

See transactioncurrency Entity TransactionCurrency_SLA One-To-Many relationship.

lk_slabase_modifiedby

See systemuser Entity lk_slabase_modifiedby One-To-Many relationship.

user_slabase

See systemuser Entity user_slabase One-To-Many relationship.

business_unit_slabase

See businessunit Entity business_unit_slabase One-To-Many relationship.

slabase_businesshoursid

See calendar Entity slabase_businesshoursid One-To-Many relationship.

See also

About the Entity Reference
Web API Reference
sla EntityType